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Office Depot has a rating of 2.1 stars from 481 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Office Depot most frequently mention customer service, next day, and credit card problems. Office Depot ranks 26th among Office Supplies sites.
The store I go to is convenienttly located and easily accessible. They usually have what I need but some of their prices could be better, considering they are a large corporation with the attendant buying power. Overall, they do a good job.
Upon reviewing all the feedback, it is imperative to consider assigning a rating of 0 to establishments that do not merit even a single star. During a recent visit to procure plastic folders for my students, I inquired about the price-matching policy prior to selecting the necessary items. Upon reaching the register, the attendant appeared unfamiliar with the procedure and sought assistance from the manager, who conducted himself discourteously and unprofessionally. The manager would benefit from immediate training. The folders in question were identical to those available at Target. My decision to patronize this establishment was solely due to its proximity, which, in hindsight, proved to be an unfortunate choice. The Office Depot is located at Grossmont Center. Hopefully, someone from the main headquarters will read it and do something about it. I drove to Target and bought 100 folders there! Bye-bye, Office Depot, you need better staff!
Though some items are more expensive than elsewhere, back to school supplies are often good deals when on sale. Customer service is pretty good usually
Date of experience: November 29, 2017
I recently purchased something that was supposed to be shipped 2nd day delivery. Someone at their warehouse made a mistake and sent it standard freight, consolidated delivery. Meaning that it went to a trucking company who schedules it for a semi. That semi won't leave the warehouse until the semi is full. Right now the expected delivery is July 5th. Meanwhile, Office Depot has over $500 of my money. I can cancel the order and expect my refund within 30 days (they won't even begin the refund until the receive the chair back at their warehouse) and there will be a restocking fee for cancelling my order. My other option is to wait until July 5th for my order.
I'm not upset that someone made a mistake; mistakes happen. I'm upset because they won't fix it. They won't send me out another order 2nd day (which I paid for) and they won't authorize me to pick up the item at my local Office Depot. Nobody should judge a company based on a mistake they make, you should judge them on how they rectify that mistake. And Office Depot does not take care of their mistakes.
Tip for consumers:
Do not buy from them
Products used:
Nothing i didnt get it
Date of experience: June 10, 2022
The driver would not carry the box of paper upstairs, I told him this was an office full of women his reply was I don't know what to tell you carry it up when ream at a time.
Date of experience: June 14, 2022
They need a new manager in the store for sure. Simply horrible treatment of customers. I will never step foot in this store again.
Date of experience: January 31, 2023
The office depot is involved with MEDICARE FRAUD call this number 8oo-403-3708 answer yes to over 50 yrs of age and you will be transferred to a medical soliciting group i am alerting everyone on this matter BEWARE
Date of experience: March 25, 2022
Another antiquated business that needs you to create yet another marginal internet account instead of using top-level single sign on SSO providers e.g. Google, Facebook
Date of experience: April 27, 2016
The big question is "how long"? How long do they plan to stay alive? Today I went to one of their stores and all I could buy was a Scotch Tape holder because the blade on mine went bad and I did not want to pay shipping charges from an on-line store even though the prices were half that of Office Depot.
There was a time when I spent a fortune at Office Depot, and now I can't find anything at all of "value". They gobbled up Office Max, and Reliable Office Supplies, and who knows or cares whatever other store; and still there is not a bargain to be found. Even their "bargain basement" equivalent department has nothing that was worth buying.
What a shame! But what can you say for a store that still sells software for Windows 98se, Windows 2000, and Windows XP?
When I can buy the best pens in the world directly from China (shipping included) for less than $0.10, why would I pay $1 to $5 for the same thing at Office Depot? Yes, I'll wait 2 weeks for delivery!
What they should do is get rid of all their high priced equipment and furniture and become a "Big Lots" type of discount store. Or - just sell to their corporate clients - on line.
Just my thoughts!
Date of experience: July 18, 2015
Jan 12,2024 I met witha store manager at 2 pm. He advised me to order a MicroSoft Surface Pro 9 which he ordered for me. I spefically told him that I need a celluar sim card slot. When I got the computer delivered on Wednesday Jan 17 at 7 pm. I noticed it did not have a celluar sim card slot. Thursday Jan 18, I brought back the computer and met with the same store manager. He gave me *******768 to have Office Depot pick it up as he can not take back my computer and refund my money. I told him that he used a cash register to charge me for this computer. He said that I will get my money back once they picked up my computer. I call that 800 number. They told me that i have to get an approval to return it which takes 48 hours for an approval. I didn't get an approval until Tues Jan 23. They told me that they will pick it up on Wed Jan 24 between 8:30 am to 5:30 pm. I told them that I won't be home as I have several appointment out of town and asked them to pick it up today Jan 26. Again they told me that they will between 8:30 am to 5:30 pm. It is now 3:15 pm and no one has been to my house to pick this computer up. I called back the 800 number and been on hold for 45 minutes. I am affraid that I will never get my money back.
Products used:
surface pro
Date of experience: January 26, 2024
Do not believe anything about your online purchase! They lie about shipping dates to try and compete with Prime. I had to threaten to reverse charges on an order to get it cancelled.
Tip for consumers:
Shop Prime, they are reliable
Products used:
Office chair
Date of experience: March 26, 2022
I've been lied to for the past 3 weeks about a order that was supposed to have shipped. Now getting run around about a replacement order. Honor your pricing and stop lying to your customer.
Tip for consumers:
Apparently the use 3rd party shipping so customer service knows nothing about your order
Products used:
Never received shipments
Date of experience: September 6, 2022
Under a time crunch and emotional duress, I was forced to create and order funeral programs for my father's funeral, the night before his service. The website stated 'ready by 7pm the next day' but I needed them by noon. I also needed them folded and another product of memory cards trimmed to same size (there were 2 per sheet). I had to just trust it would be done well, as there would be no time to re-do. The next morning I called the store at 10 am and print desk said she had them printed and ready to go. Upon pick up, it was clear she had taken time to do everything I needed (even though I had not specified as much in the online order notes). She had folded the programs and not just trimmed the cards, but trimmed them to all be the same size so they looked nice in a stack. It might have been normal operating procedure for them, I don't know, but her act of having them done first thing and making sure they were printed correctly, folded as needed, and trimmed to size, was the last thing I experienced before preparing and attending my father's funeral service. This REALLY did make a big difference and I will be letting her bosses at the store know.
Date of experience: September 19, 2018
Good service. Purchased several supplies for my business for affordable prices and good quality but don't satisfied with the delivery. It didn't meet the deadline but I could wait, so it's okay
Date of experience: September 23, 2016
After researching a good home office chair, I decided to purchase the chair through OfficeDepot.com. When I received it, the box was damaged in shipping and I could see that the product inside was damaged without even opening up the box. I contacted Office Depot to get the damaged chair returned and a replacement sent. Contacting them was through text as that seemed to be the suggested process. It took a few days and texting with several different people to make any progress. Thought I had them scheduled to pick it up and a replacement on the way but days later found out that the chair would have to be received back at the warehouse before they could send out a replacement. I didn't figure this out until I finally got ahold of someone to speak with. I ordered (and paid for) a second chair so that I could get the process going and not wait for them to pick up my damaged chair, ship it back to the warehouse, and then receive it before they could send another chair out. It is now two weeks since they picked up my chair and I am struggling to receive my refund. The chair is completely in their control as they scheduled the pick up with their carrier but still won't refund my money. This process and service makes NO sense from a customer's (my) perspective. To me, it just feels like I gave them $578 to ship me a damaged chair and then come pick it back up but hold on to my money... for their fault. It has now been over a month since I ordered and paid for the chair. As of this writing, I'm on-hold with Office Depot and struggling to get my refund. Another hour of my time wasted tonight. Very frustrating!
Tip for consumers:
Don't use it! Go to Amazon.com instead.
Products used:
Office chair
Date of experience: March 23, 2022
They deliver things on time, their products are as promised, and I've never had to return anything. They are a great company to do online business with.
Date of experience: March 18, 2015
I really like office depot. It is very convenient to shop for what I need online. They have all the office supplies you could need. Their shipping is fast and reliable.
Date of experience: May 14, 2013
I have been using Office Depot for many years. They are willing to work in conjunction with the local store and have been there for all of my office supply needs.
Date of experience: November 16, 2015
I get my bulk paper computer supplies here because they are the cheapest; as well as they have a great supply of school supplies at pennies on the dollar right before fall school starts.
Date of experience: January 31, 2016
Went to site on DAY BEFORE Cyber Monday, put item in cart, went to computer-savvy friend's house, he approved, went back onsite--they had raised the price 6%. They had "a limited supply" at Cyber Monday prices... So limited they ran out 8 hours BEFORE Monday. BAIT AND SWITCH!
Date of experience: November 26, 2018
OFFICE DEPOT DOES NOT DELIVER YOU FURNITURE. THE DRIVER COMPLAINED THAT THE DESK WAS TO HEAVY TO BE DELIVERED!
WE WILL NEVER GO SHOP AT HOME DEPOT. THEY ARE LIARS AND THIEVES. GOOD LUCK OFFICE DEPOT.
We.
Date of experience: August 31, 2022
I have ordered many different, inks, photo paper etc on line from them and have been pleasantly surprised that every purchase was on time and correct.
Date of experience: April 3, 2016
This has been a miserable experience for me. In my seventy two years I have never experienced such terrible customer service. Office Depot should be ashamed of the way they treat their customers. I have not been able to speak to anyone, everything has been done through email. It is so much easier for the employees of Office Depot not to have a phone conversation, then they would have to acknowledge they are speaking to another human being that would like to be treated fairly.
I ordered a red oriental console cabinet and I was sent the black cabinet. I am not physically able to get the cabinet in a box to return it. Office Depot will not accept it other than boxed so I have no choice other than to keep it. The only compensation they would give me is $40 to keep the wrong cabinet. The two employees I dealt with should be ashamed that a more reasonable solution could not have been found.
It is disgraceful what they have put me through. My sympathy goes out to other Office Depot customers with problems. DO NOT BUY FROM THIS COMPANY!
Date of experience: January 2, 2022
Around March 23,2018 I bought a box of paper from OFFICE DEPOT. They offered a $25 rebate. I asked the clerk specifically if I had to use the rebate at any OFFICE DEPOT / MAX stores and he said "NO" and that I could use it at ANY store or just cash it.
Well today is May 2 and I STILL do not have the rebate so I chatted with them and they said i should have it in 10 days BUT that I would have to use it at their stores ONLY!
Again that is not what I was told originally!
I run a very successful mail order business for the last 44 years and if I operated like this I wouldn't be in business.
So please BEWARE of this store and DO NOT BUY FROM THEM!
Date of experience: May 2, 2018
This place also has good prices especially on ink. You can also find someone to help you. The people are actually fairly nice at the several I've been to.
Date of experience: September 21, 2015
Auto renew cannot be canceled at store.
Text AI useless.
800 # no good
No reply email
Lousy company
AVOID
Tip for consumers:
Avoid this company
Products used:
Tech.
Date of experience: January 26, 2023
When i place the order they dont email to confirm the order immediatly, delivery2 days after the date.the file cabinet came in old broke box, with imcomplete parts like suppost to send 2 different drawer front part but just came 2 same one without home to place it the lock, instruccion was very difficult, and the quality very poor. And the drawers dont closed at all thats my first order with office depot, overall very upset snd dissapoint with your.
Date of experience: March 22, 2020
Shop office supplies, furniture & technology at Office Depot. For paper, ink, toner & more, find trusted brands at everyday low prices.
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