Sitejabber Website Reviews and Complaints
business logo of OKX

OKX

Overview

OKX has a rating of 2.8 stars from 156 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OKX most frequently mention and customer service. OKX ranks 1st among Centralized Exchange sites.

service
71
value
67
shipping
29
returns
32
quality
64
This company does not typically respond to reviews
+29
How would you rate OKX?
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Malta
1 review
0 helpful votes
Follow Jenna O.
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All okay until you try to withdraw funds. Sent everything as required and they kept bringing up other irrelevant excuses not to allow the release of my funds. I got refunded through the company name on my display picture. Unfortunately, I can only mention the firm's name there because my review might be taken down.

Date of experience: January 15, 2025
Denmark
2 reviews
0 helpful votes
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Fell for the scam
February 12, 2025

Fell for the scam. Deposited my money and then did some more research to see that they are a scam. Asked for my money back and the very rude guy insisted on knowing my reasons, and when I gave my reasons he still belligerently demanded to know more things he swore at me and then hung up on me. Had to contact them on WhatsApp + 6 5 7)
2 5 7 -9 8 5 6 before i could get my funds back

Date of experience: January 15, 2025
Australia
1 review
0 helpful votes
Follow Nasser K.
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Stay away from this scam exchange if you don't want to lose your crypto. OKX is not a safe place to store or trade your coin. Either you buy and the coin doesn't arrive in your wallet, or you transfer and the coin doesn't arrive in the destination wallet address, or you store your coin on their site and suddenly all your coins disappear without a trace, or they freeze your account for no reason under "risk control" and deny you access to your funds. You will only get one problem after another on this exchange. I know many people who have lost their coin here on this exchange and I have been a victim too.

Date of experience: January 8, 2025
Latvia
1 review
0 helpful votes
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I started having issues with them when I wanted to make a withdrawal of 14k for Xmas celebrations and it was withheld by them… I was asked to wait for 10 working days for it to be resolved only to see more frustrating responses from them. I got a refund through the company on my profile image. They were the ones I reported to when I figured I wasn't going to get paid by folding my hands. I would have written their name here but my review was taken down the last time I tried that.

Date of experience: January 7, 2025
GB
1 review
0 helpful votes
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A total scam platform. I lost a lot of money due to your unprofessional trading. Luckily, a recovery company helped me to successfully recover all my lost funds... GAARD.IO

Date of experience: January 22, 2025
Albania
1 review
0 helpful votes
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Terrible
February 16, 2025

I'm so lucky I was able to recover my funds after sending money to a wrong wallet adress, I thought all hope was until I read here about GLOBAL EMERGENCY RECUPERATION AGENCY they took on my case and I was able to get a refund... if you need help with similar issue contact them via their website - www0999.io

Date of experience: January 8, 2025
New York
1 review
1 helpful vote
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Do not deposit your fund,
February 20, 2025

OKX used to be one of the best legit companies but not anymore. Do not deposit your fund,OKX has now changed Report them to tawny Swift Itd to snag back

Date of experience: January 30, 2025
Romania
1 review
4 helpful votes
Follow Briskclaim com B.
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I got scammed through Okx and their customer care did nothing to help me despite my numerous complaint. I had to involve the service of an anti fraud agency who did all they could to get back my money

Date of experience: November 4, 2024
Australia
2 reviews
1 helpful vote
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Stay awayyyy
October 28, 2024

Stay away from this company if you are looking to invest. My colleague lost almost 200k CAD to this crooks and she was devastated for months. She could not withdraw her capital not to mention the profits that was shown on her portfolio. However, it was lucky that she met a company online who took it upon themselves to recover the stolen funds. To all potential investors, it is better not to invest than to go through the stress sammy went through to get her hard earned money back

Date of experience: October 18, 2024
Romania
1 review
4 helpful votes
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I'm just here to talk about how I was scammed on this platform and Okx customer care couldn't do anything to help me. If I didn't find out about a private investigator who's website is on my name tag above, I don't know how I would have gotten back my money

Date of experience: October 21, 2024
Denmark
1 review
0 helpful votes
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Es un fraude.
Tienen una reclamación falsa (publicidad engañosa). Gracias a GLOBAL EMERGENCY RECUPERATION AGENCY pude obtener un reembolso. Se hicieron cargo de mi caso y me devolvieron el dinero.
Contáctelos a través de su sitio web (0999.io) si también necesita ayuda.

Date of experience: January 6, 2025
Canada
1 review
0 helpful votes
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Most disgusting exchange ever. I have lost so much money on this platform cos they wouldn't allow me to successfully withdraw my funds. They make series of excuses one wonders how they are always getting away with the lies. Avoid OKX exchanges if you really need your money for good. These are bunch of cowboys with a great appetite to milk as many as they can from unsuspecting public.

Date of experience: August 18, 2024
Australia
1 review
0 helpful votes
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REPORT TO DELAHOPE,COM
August 20, 2024

I had a vary bad experience with this company, I created an account with them and deposited money, within the 12 hours of my deposits, all my money vanished without getting any service they render. My displayed name is a web address who got me out my money

Date of experience: August 10, 2024
Germany
2 reviews
0 helpful votes
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SCAMMERS!
August 1, 2024

These companies don't deserve any good thing in this life, I paid more than €*** under the continued insistence of these company, with false promises after promises. After a few promising months, the investments were botched, without reservation or precautions. They continued to insist on adding money. As soon as I said stop, everything quickly took a nosedive. It was not easy but I was able to solve the case and get my total balance back, but i am still dealing with the strain they caused in my personal life and finances. My email is on my profile, reach out to me i am willing to share more light on my procedures to help anyone having withdrawal issues

Date of experience: July 22, 2024
Netherlands
5 reviews
3 helpful votes
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Recovery Of Stolen Funds
January 10, 2025

I never thought I'd recover from being scammed, but (I USED THEIR WEBSITE URL AS MY DISPLAY NAME AND PROFILE PICTURE TO MAKE THEM EASY TO FIND) proved me wrong. They guided me patiently and got my crypto back. I can't recommend them enough!

I thought my funds were lost forever after an investment scam, but their team's exceptional dedication proved otherwise.

Date of experience: September 1, 2024
Virginia
2 reviews
0 helpful votes
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The prevalence of scams continues to rise with no end in sight. It is imperative that authorities take stronger action to combat this issue. Personally, I have fallen victim to scams multiple times. However, I was fortunate enough to recover my funds after seeking guidance from ANOTHERS.LIVE Their expertise and professionalism truly set them apart in the industry.

Date of experience: May 28, 2024
Romania
1 review
0 helpful votes
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Scam alert
September 4, 2024

This is scam, I lost $70k USDT and I became depressed, I was saved through the help of sundatac agency, will recommend anyone to contact for Assistant Teleg: Sundatac What-app: *******276

Date of experience: August 25, 2024
Germany
1 review
0 helpful votes
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Havent been able to access my account says I'm restricted but cant find out anything. Not showing my assets.Do not waste your time with this company. Ayrlp. C o m. Assumed control of the situation and tracked the transaction to my account.

Date of experience: March 12, 2024
New Jersey
2 reviews
0 helpful votes
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I found myself in a desperate situation after losing 2.Million to chiseler Bitcoin investment for cryptocurrency. Feeling helpless, I turned to DragonWebRecovery@ TUTA.IO for assistance based on recommendations from others who had experienced similar issues. Their expertise, ethical approach, and commitment to helping me recover my lost funds were truly commendable.
Throughout the process, they maintained clear communication and provided regular updates on the progress.

Date of experience: April 10, 2024
GB
1 review
0 helpful votes
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They are professionals
January 7, 2025

After 3 successful trades, I got scammed £250,000 cumulatively. I will advise you all not to invest your hard earned money on OKX, It's all façade as they lure you into investing a lot of money and then steal it at once. I got help to fight back hard till I recovered my money after months of agony and depression. I am willing to share my experience with other victims who might need help. Contact. (Bi t C l A i m. N e t.). They are professionals and helped me get my assets back. All thanks to rose once again.

Date of experience: April 16, 2024