Sitejabber Website Reviews and Complaints
business logo of OKX

OKX

Overview

OKX has a rating of 2.8 stars from 147 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with OKX most frequently mention and customer service. OKX ranks 1st among Centralized Exchange sites.

service
71
value
67
shipping
29
returns
32
quality
64
This company does not typically respond to reviews
+29
How would you rate OKX?
grey star
grey star
grey star
grey star
grey star
Turkey
1 review
0 helpful votes
Follow Onur O.
Unfollow Onur O.
Send Message
Share Review
Report Review

The trading experience I have had at OKEx is wonderful. They consistently support their users to win prizes and stay informed by running AMA events. In addition, I can get support in my own language and they offer this support very quickly and with high customer satisfaction. The only thing missing is that there are no separate profit / loss tables for each cryptocurrency and each crypto. Thanks OKEx

Date of experience: May 3, 2021
Customer S. OKX Rep
over a year old

Thank you for sharing your positive trading experience with OKX! We're glad to hear that you've found our platform to be supportive and engaging, with events like AMA sessions and opportunities to win prizes. Providing support in your preferred language and ensuring a quick and satisfactory response is one of our top priorities. Your feedback regarding separate profit/loss tables for each cryptocurrency is valuable, and we'll certainly take it into consideration for further improvements. If you have any more suggestions or questions, please don't hesitate to reach out. We appreciate your support and look forward to continuing to serve you on the OKX platform!

New York
4 reviews
2 helpful votes
Follow Mercia A.
Unfollow Mercia A.
Send Message
Share Review
Report Review

OKX is a SCAM.
January 12, 2024

They painted me a picture-perfect trading experience and convinced me to invest big which i did. The profit margin was growing daily and there was no problem until i wanted to take some money out of the account. My account manager came up with excuses to delay my payment and at a point i was ask to pay tax or my money won't be released. It had to report and turn over the account to Affinity Intell before my refund was processed. Stay away from them.

Date of experience: January 5, 2024
Chile
1 review
0 helpful votes
Follow Nir K.
Unfollow Nir K.
Send Message
Share Review
Report Review

No profile on copy trade has a picture or a real name
Maybe one or two or three that's all
The names are apparently nick names that seem to be fashion there
It looks like they cheat you,knowing that you know nothing about stocks

Date of experience: January 23, 2024
Malaysia
2 reviews
0 helpful votes
Follow Jalex T.
Unfollow Jalex T.
Send Message
Share Review
Report Review

Nice service easy tools for a newbie like me. Spent 3 months learning and trade now consider better at trading. Best community groups always provide support and knowledge in learning. Coin listing in schedule is faster than before but the only thing is OKEx needs to be famous and get more people in!

Date of experience: March 23, 2021
Customer S. OKX Rep
over a year old

Thank you for your support and feedback! We're glad to hear that our services and tools have been helpful on your trading journey, especially for someone new to the field. It's fantastic that you've taken the time to learn and improve your trading skills. Our community groups are indeed a valuable resource for knowledge sharing and support. We're also grateful for your suggestion about gaining more visibility, and we're continually working to enhance our platform and reach. Remember, learning and practice are key, and we're here to assist you every step of the way. Keep up the great work, and happy trading!

Jordan
1 review
0 helpful votes
Follow TAMER W.
Unfollow TAMER W.
Send Message
Share Review
Report Review

Simple Secure and Fast Exchange
August 10, 2023

May be a good choice for global cryptocurrency traders looking to buy and sell with low exchange fees. With an account at OKX, you can easily buy crypto using a card, bank account, or mobile wallet. It also offers exceptionally high yields in some cases when participating in staking or saving features

Date of experience: August 10, 2023
Customer S. OKX Rep
over a year old

We sincerely appreciate your feedback and want to extend our thanks. Your insights are important, and your ongoing support is truly valued.

Bulgaria
2 reviews
5 helpful votes
Follow Andriuz L.
Unfollow Andriuz L.
Send Message
Share Review
Report Review

UNTRUSTED SITE
July 29, 2022

They look real and very serious until you gave them a try. They will ask you ton of documents to prove your identity until you get tired to do so. They suspended my withdrawals as well as my balance of $*******. Stay away from this broker because they don't allow withdrawal after you invested until I report them and got all my funds back. All thanks to skyline-recovery,, coms they have a good consultation and all needed to help you recover your funds a trial will convince you.

OKX attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 29, 2022
Turkey
1 review
3 helpful votes
Follow Enis D.
Unfollow Enis D.
Send Message
Share Review
Report Review

I sent 2.62 toncoins to okex wallet many times before. The last one It was successful on the network but It didn't come to my account in seven days. I threw a few tickets. They're just apologizing. The tech team isn't interested.

OKX attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 10, 2022
Spain
1 review
0 helpful votes
Follow Jose T.
Unfollow Jose T.
Send Message
Share Review
Report Review

GRID FUTURES
September 9, 2023

I am waiting to be audited for the malfunction of a Futures Grid that has caused me to stop earning in a period of ten days. I am waiting for answers from the specialists. This reference is Your request (#*******) has been

OKX attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 10, 2023
Malaysia
1 review
0 helpful votes
Follow Dino S.
Unfollow Dino S.
Send Message
Share Review
Report Review

The group full of knowledge and current news shared by the traders and interesting idea-sharing for upcoming token listing/ roadmap. Most of them willing to guide and share their insight about the profits taking in the group.

Date of experience: April 15, 2021
Customer S. OKX Rep
over a year old

Thank you for your positive feedback! We're thrilled to hear that you find value in our community and the knowledge-sharing among traders. Our Telegram community is indeed a great place to stay informed and exchange ideas about token listings and roadmaps. We appreciate your support and encourage you to continue exploring the various trading options we offer, both in spot and margin trading. If you have any questions or need assistance, feel free to reach out. Happy trading!

Malaysia
1 review
0 helpful votes
Follow Ricky J.
Unfollow Ricky J.
Send Message
Share Review
Report Review

Okex finally live the lightning network on its platform. So far this is the only one cex that i have using which they have the option with with the lowest gas fees and fastest speed comparing to on-chain or erc20. Trust me, nothing is cheaper than lightning network. I've been using for 1 year

Date of experience: April 28, 2021
Customer S. OKX Rep
over a year old

It's great to hear that OKX has integrated the Lightning Network onto its platform, offering you the option of lower gas fees and faster transaction speeds. The Lightning Network is indeed known for its potential to provide cost-effective and efficient transactions in the cryptocurrency space. It's wonderful that you've been using it for a year and have found it beneficial for your trading activities. If you have any more insights or experiences to share about using the Lightning Network on OKX, feel free to let me know. Your feedback is appreciated!