Old Navy

Old navy won't honor online prices in store… most stores do as a way to satisfy customers. They want you to order everything online and return the other items but who waits 12, 13, 14 days to wear their outfits specially kids outfits for school. It would be so much easier to just do as other stores do and be better at customer service and honor those loyal customers. I found first hand today, I usually buy online only and it was the worst experience in person at old navy! The guy at 881 W Montauk Hwy
West Babylon, NY ******* so rude. Never again!

Love the value and style. Great place to go if you want to look trendy but yet conservative at a good price.
I just wish they were open in more places. Especially places that are in more solidly middle class neighborhoods or more minority ones.

I ordered a pair of jeans online from oldnavy.com. They were on sale and they arrived quickly. When I tried them on I realized they were too long and I should've ordered the petite length. When I went back to the app to return and request a refund, there was not an option to return it to the store. In hindsight I should've taken it to the store anyway and they probably would have taken them and requested my refund. However I followed their instructions, and returned them via UPS. I got a notice a few days later that the jeans had been received. I called customer service and asked when I could expect my refund. The rep told me 19 business days from the time I dropped it off at UPS! That ends up being four weeks! I wanted to order a different size while they were still on sale but I wanted to wait until my account was refunded. From now on I will stick to Amazon for clothing orders, they are so much faster in shipping, easy returns and quick refunds.

I bought some yoga pants online. They were already on sale, and with a coupon I had the total price went from around $20 to $8. Quality was good and the pants were true to size. Shipping took a teeny bit longer than I'd expect but I'm very satisfied overall.
Great place if you need a new shirt or pants and aren't picky.
But the BEST thing is that you can return items bought online to a physical store for your refund/credit/exchange.

I love Old Navy. It's my go to store for casual clothing at affordable prices. Trendy, colorful, relatively cheap compared to other stores and just makes you feel bright and bubbly. I've bought boyfriend jeans, tees, shorts, tops, shirts, jackets and winter clothing here for men, women and children. Can't go wrong. Good value for money!

ZERO! Sent an email about visit. I reply needing help. It was a GOOD 1. But I still needed help. Then posted the question in the Chat section. Explaining what I needed, several days ago, NO reply. Sent a long email, explaining what I need and how I was being treated horribly, a couple days ago. Still NO REPLY. They really don't care!

I wore these pajamas bottom all day until my daughter pointed out the Jewish candles on them! I had to burn them! I refuse to have Zionism forced on me! I am beyond upset and offended to the maximum amount!

I have two orders I haven't received yet! One said it was delivered in May and another that I guess haven't shipped yet! They don't answer the phones and don't respond to emails! I'm writing this review as I'm on hold... been on hold for an hour and a half! I love their clothes, but I'm gonna have to stop shopping here!

I had an item that I purchased as a Christmas gift for my disabled sister. It was too big. I bought it in December 2022. I went to exchange it in a store in Huntsville AL. I was told it was outside the return window. There was nothing they would do. So then I assumed with such a strict return policy that they would have some type of donation plan set up. Nope. As a large company I would expect them to donate items like this to local charities.
This item was 3 days over the 30 day window.
I have deleted their app and will no longer shop there.
In this day and age with everything being so expensive, people being homeless and so much needed in our world. Big corporations, such as the Gap should be taking this seriously. Maybe set up some type of charitable contribution for returned items? I will shop at more responsible retailers in the future.

I place many orders with old navy. I purchased a larger order and had 2 pair of pants that didn't fit my son. I purchased on 9/30/22 and tried returning 10/31/22. Did not receive my order for a week after purchase and they said they could not return items because it had been past the 30 days. I had the item in my possession for only three weeks which is less than 30 days. My reason for not being able to return them sooner was because my entire family had gotten sick and I havent been able to get out. Really disappointed in their service and willing to help customers. I will not support businesses who aren't willing to give good customer service

What I really like about this site is that unlike their stores, their site carries large sized items. Not many, but they are there. Sometimes I visit the site and find nothing; other times I fill my shopping cart in no time.

Their prices aren't too bad, except for their jeans. I manage to leave a happy camper when I shop on this site.

These aren't high quality items but the sale prices are really incredible. I've bought a pair of leggings here for 2$ that are super comfy, wash well and look really great! Great for those new items you want to add to your closet without paying too much.

30 days DOES NOT allow enough time to receive order, try on, make a decision...to keep or not to keep (especially if you are out of town when the order was received!) and then return if not satisfied or happy with purchase any items! I have just spent 30+ minutes chatting with customer service. NO HELP! I asked that I could speak to a manager but employee said the manager would not be able to help anymore than he did. I have shopped with Old Navy for more than 25 years and 4 items, 4 items!... that are brand new, with tags, unworn, that I didn't like the way they fit will never be worn. I have spent thousands of dollars and I don't know if I'll be back, I can't believe they won't make a customer happy, I'm only asking for a simple return, exchange, store credit, something to resolve the situation. Sad!

Old Navy switched to Barclay, who are the worst. They used contact info from an old accnt, that was closed for 15+ yrs, that email has been corrupted and sold on the Black Market, instead of the contact info they were provided for this account. It destroyed my credit score for $60, a waste of 15 years of hard work. No way to get help from Old Navy to fix this. They just send you to Barclay, the problem.
They have lost a life long customer and have put me in danger of identity theft. AVOID.

I am a loyal old navy customer, I mean hundreds of dollars a year. Well, I go to make a return and was denied, I used 3 different ID's and they were all denied. They won't even give you store credit! So, I had to call the 3rd party company who kept denying my return and I have to have a receipt (lost it) so now I'm stuck with $115 of clothes that don't fit. I will not be shopping at my favorite store again. Buyer beware!

Be aware that it takes 10 business days after they recieve your return! Why so long after they recieved the return, no one can provide an answer to that question. The length of time is stupid ridiculous since from time you send it back, they recieve the return and refund actually takes 20 days or more! If you don't mind waiting about a month for your money back then order away! Personally, I won't order online from them ever again!

I try to return the online item but they refuse to send me a label to return it because I can't remember the billing address from my Apple Pay.
I just want. A refund rebel and sent it back to the store then money goes back to the original card. Who creates a stupid policy like this?
They didn't send any receipts in the bag to reduce the cost too. How difference between sending the clothing bag by mail and returning it to the store without the detail about the billing address? I will not buy anything from your company again all my life cheap cloth and a stupid policy

I could not found my coupon on my iPhone and your employee, Jordi was beyond helpful, friendly and knowledgeable. When checking out another employee, Lori was very friendly also. It is so refreshing to find such great service and friendliness. What a great experience on my shopping trip with my granddaughter!

Great clothes and good deals! I have so many clothes from Old Navy. They are reasonably priced and last! I have tons of classic pieces from here as well as some more "trendy" items (think patterned tapered pants... buyers remorse!).

Pros:
-price of clothing very reasonably priced
-amazing sales
-great shipping rates
-give you free shipping label for free returns
-good selection. Even tall and big
Cons:
-some clothing can be made cheap. But for price still a good deal.

I made a return. It didn't go through the first time (debit) so I did it again and it worked. When I checked my bank app I saw they gave me the return but took another purchase in the exact same amount as the return. They wouldn't correct it. Said it takes 10 days for the bank to process this transaction, even though they could clearly see the return and new charge had already gone through. They stole from me. The so called managers are children. I'll make sure to spread the word on this one! $#*!ing thieves.

I have not bought anything in years at old navy and I finally buy something online and they mail it to me (a $20 sweatshirt) with the anti theft tag still on it.
My other items I ordered took another week to get to.me with no email or response stating that my order will be shipped on different days.
Cust service told me I could take the sweatshirt back to.the store and have them take the anto their device off. I live an hour from an old navy so that is not going to happen. They finally said they would give me a credit on my card since i cant use the sweatshirt but it is on day 8 and I have never seen any store that takes up to 10 days to refund your purchase back on your credit card.
I wont shop here again

Old navy offers fashionable clothes at affordable prices. My complaint is that sizing always seems off and I tend to need a full size smaller than I wear at other retailers. However a pair of jeans may fit in as size 12, but then in khakis I may be a 16, makes it hard to order. Old navy does offer free returns so I can't be too upset, just wish clothes were true to size and consistent.