OneStopPlus

For many years I shopped Roamans, Jessica London and Ellos. I held a Jessica London credit card. I had no problems up until this year, 2021.
In May 2021, I decided to send my mother outfits and shoes using OneStop Plus. I ordered the items then completed the sale. When I received the confirmation email, I realized I made a mistake and reversed the addresses. (I put my mothers address in Kansas as the billing address, and my address in CA as the shipping.) I called them and asked them to cancel the order. I was assured they did that, but the status never changed in my account. I went ahead and ordered properly minus 1 item that was then out of stock.
For 3 weeks I watched the status in my account. One day it stated "shipped". I tried to call OneStop repeatedly, but no one answered. Sometimes it just disconnected me. 2 weeks later I received the canceled merchandise. I went to the website to request a return. It wouldn't allow me to complete the online form. I opened the bag the items came in, and found a return label. I put that return label on the package and dropped it off at the post office. Meanwhile my credit card bill came in. It showed the 2 purchases. I paid for the one I wanted and disputed the other.
The return made it all the way back to wherever the label sent it. I checked my accounts again, and no acknowledgment of the return.
This went on for several additional weeks. I sent the credit card company proof they received the merchandise. None of it mattered. The credit card company wants their money for merchandise in the custody of OneStop.
I told Jessica London to cancel my account. I told One Stop I would never purchase from them again. I am still on the hook for 128.00 due to a $#*!ty website, horrible Customer Service and greedy credit card company.

There is so much negative feedback here on this site, that I just had to recount my most positive shopping experience on the website known as One Stop Plus now Full Beauty. Our community choir was rehearsing for its first Christmas production of the Christmas selections of Handel's Messiah, and a long black dress was required. Not having one, I began searching this site for an appropriate dress for me that might also be flattering and fit me well. I found the Jessica London cross-front maxi dress with long sleeves. As I am a most frustrating "pear shape," in which my top is as much as two sizes smaller than the rest of me, I ordered two sizes to begin with. When they arrived, I tried both on and selected the smallest one, which I felt I could alter to fit me and returned the other one. At the same time, I called their customer service and ordered the next size smaller, which was their size 22, and returned my other selection. When this dress arrived, it fit better than the one I kept, but still would need to be altered in the top to fit my top. So again I returned the larger dress, and called customer service again, and ordered the next size smaller again. When this size arrived, and I put it on, I could not believe it -- it was a perfect fit for me both top and bottom and was an astounding Size 20! At this time, I returned the dress I thought I could alter. Now, I will tell you this, for only $20 a year, you get $2.99 shipping on all shipments from them and free returns. Period. This is the way to go if you place even as few as four orders a year. This gave me the freedom to seek my correct size. This continues to be my correct size in the Jessica London maxi dresses. And my top is 1 to 2 sizes smaller than the rest of me! The night of our performance, the director came over to me and complimented me on my dress and gave me a "side hug" for all my work! I was totally happy with all of that experience! One Stop Plus or Full Beauty came through like a trooper for me AND I only paid $2.99 shipping for all of that great service! I totally recommend their shoppers club for $20 a year. You will save money, but it also allows you the shopper to feel free to make returns so that you can find your best size. You must give this company TIME. I did not start this dress hunting process in December, but like October... But if you're a woman in today's "skinny" culture, you know how hard it is to find pleasing apparel. I have always been happy with this company! (Except the interest rate on their card! :)

HORRIBLE SERVICE Ordered a 2 piece bathing suit, it clearly describes that it is a halter top with skiritini with sewn in panties, and I only received the bottom piece when delivered. Packing slip clearly states that thisskirt was the only item in the package nd the line item price for the skirt was about 1/2 of what they charged me. When inquiring with Customer service ( over 45 minutes being bounced around) about where the top is ( as te onlie tracking # indicates that my order is complete) I was told that it wasnt their fault, it is the manufacturer who shipped its fault, and I have to return at my own expense which they can later reimburse me but FIRTS, yes FIRST they have to verify if it actually is a 2 piece and not just the bottom that I ordered becuase "It's deceiving" in their words, looking at the item # online ( which includes specifics on BOTH PIECES!). Even after reading the description that includes talking about the bra inside and the hatler straps, the idiot manager needs to verify with the manufacturer which can take up to 48 hours that this item on their website, that they are responsible for selling is actually a 2 piece suit. I am returning that darn thing and asking for a complete refund... what a bunch of idiots! DO NOT BUY FROM THEM!

They took our money and gave us nothing but made us wait so long that now we can't dispute it with our bank. SCAM SCAM SCAM.