OneTravel

I booked ticket to india through them and they booked me with turkish air and baggage limit is 2 bags at check in because website doesnot explain anything about baggage so they booked me with one bag and now I have to pay another $200 for second bag, I will tell everybody who is booking international flight you book through the airline otherwise you will be in big trouble like me and onetravel will not help you on that, I will never book through them again

One way travel gave me the runaround on a cancelled flight for a whole year until one day they told me this was the last day I can get my money back they called the airline and told me that I couldn't get my money back I called the airline and they told me that they didn't even file a claim and they'd be more and happy to give me my money back as soon as they filed a claim Probably spent 8 to 10 hours on the phone with them very shady people I have never ever had this happen to me the way they did it to me be very careful this company and the people that help you. They are dishonest and are scammers.

On the way home from our honeymoon, my wife and I were stuck in an airport 24 hours because OneTravel sold us tickets without enough layover time between flights. The first flight that day was late, and no airline would accept responsibility for what they called an "illegal ticket", so we had to pay for room and meals out of pocket.

Calling OneTravel later on to find out their policies, I had to endure bad music, followed by a jarring, screeching burst of static every few minutes, as though they REALLY did not want me to stay on the line. The employee I eventually talked to was polite but unhelpful, so we are now forced to blame OneTravel for costing us extra time and money, as well as causing stress on what should have been the happy conclusion of our honeymoon.

We concluded that it's better to pay more for a real booking service, and we will never use OneTravel again, nor will we recommend it to anyone we know.

Do NOT use this site. Terrible customer service after they take your money. Had a hotel reserved and paid for. When I showed up, the hotel had sold to another chain... I had no reservation even though One travel already charged my credit card 90 days prior, I ended up spending 3 times the amount to get a new hotel room on short notice. After 3 calls and holding for more than 15 minutes on each call to talk with their customer service reps, they can't do anyting other than give the message to management. Now still waiting for MANAGEMENT to call me... and waiting... and waiting... and waiting...

I sent the following message to them following several problems;

"I booked with you with no problem.

You sent me an email to check in for my flight. I couldn't. Your link just sent me to your site to buy more tickets.

You sent me an email to rate my experience. I couldn't. The link just sent me to your site to buy more tickets.

I had to search to even find a way to give you feed back. Here it is.

Never again."

I also gave them a rating of 1 star. But the site simply refused to accept it and gave me this screen;

"There is some technical issue while submitting request. Please try after some time."

Very easy to book. Supplied all the necessary information.

1. I booked and paid through you, One Travel, for flights Melb-Phnom Penh and return.
2. My booking through you and confirmed by at least two emails was to depart Phnom Penh on Wed 22 Feb. The airline you booked, Jetstar, have me flying on 21 Feb. Speaking to them, they blame you, speaking to you, you blame them. But the end of my holiday is stuffed.

I have spent upwards of 2 hours on your chat box without getting anywhere. My booking reference is *******. I booked through one travel to fly from Paris (Orly) to Biarittz on 1 May. First the flight was delayed with the flight time changing from a morning to an afternoon flight and now it has been rescheduled for 2 days later! Although this change has messed up my forward bookings, I was wanting to accept the changes through the chat box. Chat box reps said the flight had not been rescheduled but it has as I have received 3 emails asking me to accept the new changes. Please can someone email me on *******@xtra.co.nz to HELP. I tried the phone number given and even it didn't work.

I booked round trip tickets to Beijing and learned I need postpone my travel. I called the customer service to exchange the tickets. I am willing to pay the $200 penalty, but was told they can't find same flight from October 1 until November 30, the time window I gave them, actually they can't find any date that I can reschedule my flight through One Travel. But I can go One Travel website to buy a new ticket for any day. I pay my own penalty for looking a cheap ticket through One Travel.

I never have any issues using the one travel app. I have booked numerous flights with the One Travrl App.

I had selected a bundle when I started to book and it disappeared. I had wanted to check a bag each way for $55.00 each way. The original trip was 387.88 and then the $110.00 for baggage. That was before seat selection. Can you fix my reservtion?

Very helpful saved along of time had many options to choose from

When booking my flight the system took sometime to respond. Instead of repeating the process I immediately contaC
D a CSR by phone to insure I would not receiv double charges. The website states that cancellation fees will be applied after four hours of booking a flight. My only problem I had was again I was not
Made aware of the booking fee by phone. That was not really a major concern because my ticket was very reasonable.
I wIll use this service again.

Great. Excellent. Best Airlines. Nice customer service. It's great.

So far it appears as if our granddaughter will be coming to see us.

Rayleigh is the passenger our granddaughter. The grandparents (Jim& Yvonne Stander)are the ones who made the flights

Do NOT Use OneTravel Unless You Are ABSOLUTELY Certain

OneTravel has excellent prices, but if you have to cancel or change your itinerary, you can kiss your money goodbye. I bought a round-trip ticket for an excellent price. However, the cancellation fee was the same amount as the cost of the ticket. The change fee was not so bad, and everyone has to pay the difference in cost, but OneTravel has a requirement that you first have to buy another ticket (at a horrible price), before you can apply what is left of your credit. In other words, the credit was useless. I never took the trip. The money I spent was lost, completely. I don't recommend using this company, UNLESS you are 100% certain that you will not change any part of your booking. So, OneTravel has great prices, but if you need to make changes, their fees and penalties and policies will make you wish you had never heard of this company.