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OneTravel

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Oregon
1 review
0 helpful votes
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Online experience so far has been awesome
February 13, 2023

Online experience so far has been awesome. Purchasing the flights was easy, they sent appropriate information ahead of time, and offered early online check in!

Date of experience: February 13, 2023
Arizona
1 review
0 helpful votes
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It was user friendly and gave a ton of options to choose from on schedule. This is my first time booking with OneTravel and I hope not my last.

Thank You

Date of experience: February 24, 2023
Missouri
2 reviews
11 helpful votes
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Meron from St Louis
August 10, 2017

I searched for a non-stop flight from Sioux Falls to St Louis round trip. Found one in OneTravel and bought the ticket.

When the iternary came in my email, it has one stop to Orlando and so I gavw them a call and explained what happened to a OneTravel agent.

The agent said that I can have it canceled for a $50 fee. I told her that I didn't receive what they advertised in thier website which was a nonstop flight. Here comes the craziest response you have ever heard... the agent said the non-stop flight is for your first flight to the transit (Orlando)!

Tell me guys, is there any way to make it to your next transit flight without a non-stop flight!

Why aren't they being sued? How long are they going to collect these fees. I am convinced this is part of their business model.

Date of experience: August 10, 2017
Canada
1 review
7 helpful votes
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I just want to inform that all travelers, please please please check review before buy travel Ticket (from another traveler) I cannot agree more. I have booked my ticket last year September and travel on April 2019. Once I finished one part of the trip; which was total nightmare. China Eastern airline did not provide me what I ordered (vegetarian meal) which they keep showing me the Ipad stating I don't have vegetarian meal. Well I went 17 plus hours without any food and they did not even bother to provide any other food. Well it's OK until after my first part of the trip I received a email from Onetravel stating that airline has changed my return flight. When I called I got to know that my flight has been cancelled. I was on the phone over three hours holding in four different days. Final answer was I would be getting refund some money may be less than 200 for each passenger and it will be after I finish my trip. I have bought the insurance but Onetravel stated that nothing will cover. Well if you want same experience please go ahead and book. My Return flight (itself) cost 1500 per person.

Date of experience: May 14, 2019
California
1 review
0 helpful votes
Follow Teresa L.
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Great service good prices and very reliable thanks for your services

Date of experience: August 25, 2024
CustomerService C. OneTravel Rep
10 months ago

Thank you for your feedback. We are happy to learn it has been a satisfactory experience. We look forward to assisting with your future travel needs.

Botswana
1 review
0 helpful votes
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One travel is my favorite air ticket search site because it makes it very Easy to book a flight,they give quick response,cheaper options and agents are very patient,polite,concern, long-standing

Date of experience: August 28, 2023
North Carolina
1 review
0 helpful votes
Follow Alayah R.
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So far on the website I found a really great deal, I have yet to take my trip but so far so good!

Date of experience: November 2, 2024
CustomerService C. OneTravel Rep
8 months ago

Thank you for taking the time to give us your feedback. We are happy to learn it was a satisfactory experience. If you have any questions or concerns please don't hesitate to contact our
Representatives.

Viet Nam
2 reviews
17 helpful votes
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I just want to inform that all travelers, please please please check review before buy travel Ticket.

I wish I can give Zero Star, I had Flight from Kathmandu to Phnom Penh on 09 of May 2018, When I tried to check in at the airport, the Travel ticket number was Invalid, the Airline representatives can not issue a boarding pass, I checked personally in their computer, showing ERROR. OMG It's really ridiculous that I ever experienced in my life. I called them from Kathmandu to New York using my phone expensed like $50 but no one helped me, they just said sorry we just can refund your money back we can't issue any other ticket.

I had to book the Airport hotel in my expenses, taxi up and down, eat for 24 hours spent another $500 bucks from my pocket, Problem is I was traveling for the meeting.

I will neither buy a ticket from ONETRAVEL nor RECOMMEND to anyone.

Date of experience: September 22, 2018
Massachusetts
1 review
0 helpful votes
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One Travel offered to me the best services I ever received I booked my round-trip ticket until I returned. The most impressive part of doing business with One Travel were the updates and reminders on flight schedules and a courtesy call from an agent after I returned home from the trip. On my next trip I am booking my ticket with One Travel again, and I recommend family and friends to do the same.

Date of experience: February 17, 2017
New Jersey
1 review
0 helpful votes
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I had 2 conversations with agents regarding a ticket issued with the incorrect name that didn't go well, customer service was poor. The third call resulted in satisfaction.

Date of experience: July 15, 2019
Colorado
1 review
1 helpful vote
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They cancelled my returning flight booking number *******, without a phone call. I was stranded and had to rent a car to drive home. I contacted the airline, whom of which refund OneTravel of the entire roundtrip ticket for MY inconvenience. It has been weeks of phone calls and emails and all I seem to get is "leave a message we are too busy right now"! DO NOT EVER USE THIS SCAM OF A TRAVEL COMPANY.

Date of experience: March 24, 2014
Texas
1 review
2 helpful votes
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DO NOT USE THIS SITE. I had to make changes, got charged 150 to cancel, and 175 to change the ticket, but more than that, you can't change online and I"ve waited for over 2 hours on hold collectively. Agents out of the country too. DONT DO IT.

Date of experience: May 5, 2010
Virginia
1 review
0 helpful votes
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So far so good
September 1, 2024

So far so good. The booking and ticketing experience was good. Rest of it has yet to be seen.

Date of experience: August 22, 2024
CustomerService C. OneTravel Rep
10 months ago

Thank you for your feedback. We are happy to learn it has been a satisfactory experience. If you have questions or concerns please contact our representatives for assistance.

Canada
1 review
7 helpful votes
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THIS COMPANY IS SCAM
March 16, 2017

I live in Canada and booked my flight with this company called One Travel with business class yesterday at around 3:33 PM without realized the cost is actually US dollar. As soon as i found out the currency issue, i called the customer service next day at around 9:10 AM for cancellation. The girl whom took my call tells me that i can only get partial refund. What the... this is less than 24 hours' cancellation and website says 48 hours free cancellation. PLEASE DO NOT USE THIS COMPANY AS THIS IS SCAM... NO PRICE GUARANTEE, NO TRUE CANCELLATION!

Date of experience: March 16, 2017
New Jersey
1 review
3 helpful votes
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Total SCAM shop
May 25, 2017

I made a mistake while making the booking by specifying the wrong date (1st of July instead of 30th June). I called up right after I made the booking to cancel it and I was told I will be charged $50. I tried to keep my booking by asking for a change of date and I was told a price difference of $180. I tried to exchange it for tickets with OneTravel itself to other destinations (that would add up to the original price I paid for my ticket - but I figured it would be a better deal than canceling) that were having cheaper prices and I was told I will be charged $75 for the change in addition to the ticket cost.
If a travel agency cannot help me with an honest mistake and make a business out of it I am not sure how you help customers with travel!

Date of experience: May 25, 2017
Dominica
1 review
0 helpful votes
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OneTravel provides excellent online service that facilitates travel arrangements such as flights, accommodation, and transportation. I always use OneTravel.

Date of experience: December 27, 2023
CustomerService C. OneTravel Rep
over a year old

Thank you for your feedback. We look forward to assisting with your future travel needs.

Virginia
1 review
1 helpful vote
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Onetravel's site is very user friendly; especially when booking multi-flight destinations. I'm hooked on this website. I use it everytime I book - great deals, and great service.

Date of experience: February 2, 2012
New York
1 review
0 helpful votes
Follow Reza B.
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In general, I had a good experience with OneTravel and will return to them.
I highly recommend it to everyone who is looking for affordable flight ticket.

Date of experience: January 8, 2017
Illinois
1 review
0 helpful votes
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It can not get any easier than calling One Travel, the price was right and the customer service staff were knowledgeable, helpful and easy to work with.

Date of experience: February 7, 2017
Florida
1 review
0 helpful votes
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Simple!
June 15, 2017

We have booked our annual London trip twice now through OneTravel. Easiest to navigate and not a hitch. Great price, no problems. Will use again and again.

Date of experience: June 15, 2017

Overview

The company has garnered a largely positive reputation, with customers frequently praising its efficient booking process, competitive pricing, and improved customer service responsiveness. Many users appreciate the ease of navigation on the website and the variety of travel options available. However, some concerns were noted regarding the effectiveness of overseas representatives, with reports of inadequate support during interactions. Overall, while the company excels in providing a user-friendly experience and prompt service, enhancing the training and support of its international staff could further elevate customer satisfaction.

This summary is generated by AI, based on text from customer reviews

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