OneTravel

The worst booking and travel experience I ever had... those guys dont know what they are doing constantly changing and redirecting flight... it was a big mistake dealing with them... I will never use this F*** service... VERY UNPROFESSIONAL... DONT USE THEM... YOU WILL BE SORRY...

Well, after tirelessly searching other well known sites such as Orbitz, Travelocity, even Expedia with no immediate and adequate results... I chose to search google for another travel website for booking and One Travel was the first within the search. I proceeded to try booking online and was successful. Upon finishing my booking, a representative called to confirm and I was also able to make another reservation over the phone. Leading up to travel date, they kept me posted with emails on check in times and other important travelling information. MY first experience was EXCELLENT... TOP OF THE LINE SERVICE... I HAVE ALREADY BEEN SPREADING THE WORD ABOUT THIS WEBSITE!

Hi it's very very easy to come to book and confirm flights actually booking for six people I don't know if I'll get credit for it but all Hogan's and Benedict and Simmon is under my card thanks

DO NOT BOOK FROM THEM! THE BIGGEST SCAM OUT THERE!
I was charged 500$ extra fees from them; for seat request a charge of 14$, which wasn't even made according to the actual airline... I got charged booking charges of nearly 200$ for two tickets. I was assured free cancellation by the agent and when I tried to cancel one of the tickets I got charged 300$. Their customer service was absolutely terrible, and rude... I will never, ever book a ticket from them again! The biggest scam artists! I will make sure that everyone I know knows about this scam of a website, it should be taken down.

I recommend never never use this website for buying the ticket, today I had terrible experience with them, they do not let us to fly because of visa issue.the problem was: the agent book me flight on the phone with 2 stop without telling me that I need the visa, I called from the airport and ask for solution the agent offer me most expensive flight for more than double of ticket price or cancel it, for cancellation I loose three hundred per passenger and the refund will be 60 days later, it took me more than 4 hours to call and call back to find someone who was like supervisor, he told we do not give visa information, and it is not our responsibility. Their responsibility is sell the tickets any way and do not care about how much they may put us on trouble.My question is why they sell ticket without considering the passport and travel doc, why they do not give advise us we need to check with visa office? This trip was very important to us, it was emergency and we loose lots of money also the off days that already arrange replace with someone else. And we cant go to work too.
Never buy ticket from them and do not let them play with your money, time and emotions. But other websites has like https://secure.lastminute.com

I cannot find my reservation in the Airline web as the reservation No doesn't work. Unfortunatly my problem could not be solved. Thé Airline doesn't provide information from outsider. I'll have to go to the airport days before the flight to get my eTicket

Not so good, First agent never told us about luggage restrictions. And since the date we purchase the tickets, the time between flights have only increased.

Very informative, thorough as well. One travel has excellent follow up. I felt appreciated as a client which is exceeding rare in the travel industry anymore.

Am not happy with the service the worse costumer service. I have to canceled my 3 ticket from Newark to barcelona due to covid 19 now when i need to reschedule with an additional charge of $277.33 USD per passenger, including airline penalty, difference in fare and fees. Total cost to change this itinerary including taxes and fees: $832.00 USD (Total for all passengers).
Thats not rigth why penalty wasn't my fault that all airport got close due to covid
They should help costumer

As I was reviewing my schedule from Tangier to Lisboa (November 18th 2013) I took notice that I mistakenly purchase my return date for February 4th instead of January 4th. When I called and talked to a representative two days later (November 20th 2013) the solution I was giving was to pay a fee for $170 dollars. When I protested to the representative about the amount I was told, He then lowered the fee to $140 dollars. How the fee was lowered in a couple of minutes baffle me. SO I decided to search through multiple websites and I decided to pay for a new ticket for $157. Why I wasn't giving a "real option" to my situation when I'm buying a ticket with more than a month in advance? What kind of business is OneTravel.com running?

I booked my ticket 4 months before travel. I booked my ticket with a $100 insurance. I called 3 times before travel. 1 week, 72 hrs & 24 hrs before travel. I was told everything is perfect. On the day of travel, I am told I do not have a reservation. One travel was supposed to give me a paper ticket & they did not. & when the flight officials talked to Onetravel, they lied & told them that Onetravel had sent the ticket to me. Thank God, I document all my stuff well, One travel did not stand a chance. But I had to pay $100 from my pocket to get a paper ticket... Its been 5 months after my travel now, I still have not received a reimbursment check. They keep on lieing to me taht they have sent it to my address. One travel is unethical, & ILLEGAL. The company should be closed down.

I booked a flight on April 14th, to suprise my family on April 23 after 2 years of not seeing them. 3 days after I booked my flight I get this email notifying me that my reservation was cancelled, I called OneTravel to ask why, and what had happened to the money deducted from my account. Their explanation to this was at the time of purchasing my ticket there were 5 other people buying the same one and since it was 1 ticket left only the lucky one had gotten it. And regarding my money deducted on my account, they told me it wasn't touched, it reflects as taken on the bank statement but in reality it was there, that I should be able to use it on another purchase. I tried purchasing another ticket it shows as declined. I'm beyond enfuriated with this service. I can't believe I'm left with no ticket and not enough money to buy another ticket since now I have to wait 7-10 business days for the money to return to my card. Horrible service. Wouldn't recommend anyone this Travel agency

Worst site to book airline tickets, I booked 3 tickets to india with travel insurance, suddenly i got the email from lufthansa saysyou cancelled your tickets, i contacted luftansa, they asked me contact one travel, they said you have to pay 1850 dollars to rebook the ticket, again i called the luftansa, lufthansa said we only pay money to one travel, one travel informed me we wont pay penny, i am still working with insurance people.

I was put onto this website from a colleague saying that they were the cheapest and bets priced for flights, I have used Expedia now for 6 years and never had an issue, This is the first time I will use One Travel and I will make sure that I blog as many websites as I can disgracing your company as the way you advertise is tricking people and the way you deal with people who have been tricked is worse by charging them a cancellation fee ($75 each total $150)
One travel does not operate with business with scruples, if you continue to operate in this way your business will not last.
Even the address I asked for to complain to was wrong, You people really can't enjoy working for a company like this its disgraceful.

I only hope that you have some compassion to refund my cancellation only 5 minutes after I booked it.

Good have flown Spirit before! Finding flight for my schedule was easy and following the directions for booking were the same! Follow up call came minutes after I booked my ticket!