OnlineMetals.com has a rating of 4.7 stars from 685 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OnlineMetals.com most frequently mention customer service, fast delivery, and next day. OnlineMetals.com ranks 1st among Hardware Store sites.
Proactively asks for customer feedback
This company responds to reviews on average within 18 days
I'm lucky enough to have one of the warehouses 20 minutes away from me so if its in stock there I can do customer pickup and save shipping costs. Shipping on an 8 foot piece of steel can almost double the price. My last order was placed mid morning got my conformation email for pick same afternoon. Great service guys and thanks.
Experience in order process and shipping was good. Still extremely unhappy with cost of freight that exceeded by far the actual cost of shipment. I actually need more of the same item previously ordered but am seeking local or alternative sources due to the shipping cost. May order from Alibaba or Aliexpress if not local.
I'm lucky enough to have one of the warehouses 20 minutes away from me so if its in stock there I can do customer pickup and save shipping costs. Shipping on an 8 foot piece of steel can almost double the price. My last order was placed mid morning got my conformation email for pick same afternoon. Great service guys and thanks.
Was worried before placing order, as i am not sure about the thickness of the product, but it came out really good. As expected. Thank u guys fir chatting and talking online to help me decide yhe correct product.
Alec and the team always do a great job taking care of us. We are a small company so I always have to be on the lookout for good deals and fast service. On our last order one piece did not get shipped, so I contacted Alec and in short order it was on its way to us. Best pricing I have found and excellent service. I would highly recommend OnlineMetals to anyone.
Thanks for the feedback Charlie! I am so glad we are able to be a reliable source for you! We are always happy to get you the best pricing!
Experience in order process and shipping was good. Still extremely unhappy with cost of freight that exceeded by far the actual cost of shipment.
I actually need more of the same item previously ordered but am seeking local or alternative sources due to the shipping cost. May order from Alibaba or Aliexpress if not local.
* OnlineMetals.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thanks for the feedback Gerald! I will be reaching out to you shortly!
I have used OnlineMetals in the past and was happy to find exactly what I needed at a decent price. Shipping was fast and the aluminum sheets I ordered were delivered unscathed mostly because they were packed in multiple layers of thick corrugated cardboard. I would definitely recommend to others.
Thanks for the feedback Randy! I am so glad we were able to get you the material in a timely manner to ensure it worked for your project!
Helpful and friendly assistance when i called in with questions on my order.
Very helpful and very friendly.
Thanks i will order again.
Btw: more and better options on buying than the other material seller
and better prices as well, at least on the smaller purchases.
Thanks for the feedback Steven! I am so glad we are able to provide you with the material needed for all of your projects! We are continuously adding more products and information to the website to provide the best service!
First time customer and the order came lighting fast. There was one minor mistake and when I reached out to customer service they got back even faster and took care of the problem. That replacement came even faster!
Cannot recommend more simply because of the customer service!
Thanks for the feedback Chris! I am so glad we were able to rectify this for you and get the replacement to you as soon as possible!
I needed help finding a very specific cut that wasn't on the website, and was able to get the help I needed through the chat function, as well as having the order placed for me. Will continue to do business with Online Metals!
Thanks for the feedback Angela! I am glad to hear about your great experience with us! We are always happy to help with any material or order inquiries!
It's not always easy to get all the different raw material dimensions that can save hours of machining.
When in need, check with OnLine metals.
They may not have EVERYTHING, but they sure do have most.
Thanks for the feedback Hector! I am so glad we are able to provide a variety of products to meet your metal needs!
Needed to find a pretty standard size in 316 SS tube, but our usual and customary vendor had nothing to fit the bill. Logged in and ran a quick search. Found exactly what I needed in a longer length for about the same money.
Thanks for the feedback Audrey! I am so glad we could get you the material you needed at the best price!
I received my package packed very well. Upon opening the packaging I found the contents in perfect order. The contents would not have been in good order if it was not packed well ( do to the nature of the materials ordered). Thank you. I will purchase again.
Thanks for the feedback Richard! I am so glad the material got to you in excellent condition! We always do our best to make sure your material is packaged in the best manner possible to prevent any damage!
This is the second ProtoBox I have purchased. The first was brass and included many useful pieces for turning and milling. The second one was aluminum and consisted primarily of three large pieces of 4-inch diameter tube and one large piece of aluminum I-beam, along with a few smaller pieces of tube and channel. None were useful for turning, but I will be able to cut up the I-Beam to make a couple useful pieces of plate. I understand that the ProtoBoxes are assembled from whatever cutoffs are available, so what you get is based on the luck of the draw. Both were well packaged and arrived quickly.
Thanks for the feedback Al! I am sorry to hear you weren't able to use part of the protobox. We do sell to cut size if you ever want to buy a short or small piece to try out!
1st order, easy & great delivery as promised, good quality. Well packaged.
Also, a courteous human answered the phone for a specific question. Highly recommend!
Thanks for the feedback Francine! I am glad we were able to get the best quality material to you at the best price!
I order fairly regularly from online metals… not a lot but relatively consistently. Orders have yet to be incorrect, and they are quite timely. I am quite pleased with their service.
Thanks for the feedback Bob! I am so happy we can be a reliable supplier for all your metal needs!
I needed a 6 inch diameter aluminum pipe for a telescope stand. Online metals delivered my order in just 2 days, even though I love in rural Arizona. Thank you very much.
Overall happy with experience. Freight shipping was unexpected, but understandable. Everything came in without issue. Packaging was a bit damaged, but it protected what matters most.
Excellent products. I would suggest adding a flat rate shipping option from USPS. A fraction of the price for 5 day shipping to the islands rather than 2-day air.
I found OnlineMetals.com back when they were a "startup" company and I needed a small order of a specific small quantity order of aluminum tubing.
They have been my go-to source ever since. Their Proto Boxes are worth every penny as well.
As a metalworking professional and hobbyist, I appreciate their wide selection and prompt shipping to my home address.
Thanks for the feedback Scott! I am so glad we can be a reliable source for you, for all your metal needs. We are happy to help, and provide you with the material you need!
We looked around for some time for 4130 in 5/16" thickness to be machined into aircraft parts. OnlineMetals.com had the metal we needed in stock at reasonable cost, and they shipped it rapidly. I'll be sure to check with them again next time we need some raw metal.
Thanks for the feedback Ben! I am so glad we were able to get you the 4130 material you needed for your project. I can not wait to continue doing business with you in the future!
I rely on Online Metals for all of my sheet metal purchases for my business, and after countless orders they have never failed me. Excellent company, excellent service, and fast shipping.
As always quality service and product delivered in a reasonable time frame, I fabricate special parts for motorcycles and Online Metals is my go to source for aluminum
Online Metals was able to custom cut everything I needed for my project saving me a lot of time. Will be using them for all my metal needs in the future. Highly recommend them.
Thanks for the feedback Aaron! I am so glad we were able to save you time by cutting the material in house! We are always happy to cut your material to size in house!
Great company! I've purchased from them many times and it's always been a positive experience! Great products with great pricing fast and affordable shipping. It's impossible to do any better!
Rather than doing extensive legwork to find what you want or need, you can find and purchase your materials in just a few minutes with a computer or mobile device.
Thanks for the feedback Larry! I am so glad you found the ordering process easy, we are always adding updates to the website to make the ordering process easy for everyone!
As the world’s leading eCommerce metal and plastics supplier, Online Metals specializes in cut-to-size, small to medium quantity orders, shipped direct to any location. Our skilled customer service and sales team is ready to assist with any questions and to help with custom quotes and orders.
Our customers range from private individuals and multinational corporations to small schools and massive government agencies, working on projects as diverse as furniture repair to space craft!
In short: we provide the materials you need to create amazing things!
Online Metals was a garage start-up, founded in Seattle in 1998. The company has grown over the years and expanded to six facilities across the U.S., with over 100 employees and over 55,000 products. The continued growth and success resulted in an acquisition in 2007 by thyssenkrupp AG.
Thanks for the feedback Eddie! I am glad we were able to get this material ready for pickup as soon as possible!