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OnlineMetals.com has a rating of 4.7 stars from 685 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OnlineMetals.com most frequently mention customer service, fast delivery, and next day. OnlineMetals.com ranks 1st among Hardware Store sites.
Proactively asks for customer feedback
This company responds to reviews on average within 18 days
I'm lucky enough to have one of the warehouses 20 minutes away from me so if its in stock there I can do customer pickup and save shipping costs. Shipping on an 8 foot piece of steel can almost double the price. My last order was placed mid morning got my conformation email for pick same afternoon. Great service guys and thanks.
Experience in order process and shipping was good. Still extremely unhappy with cost of freight that exceeded by far the actual cost of shipment. I actually need more of the same item previously ordered but am seeking local or alternative sources due to the shipping cost. May order from Alibaba or Aliexpress if not local.
Online Metals is pretty much the only place I order my metal from. I'm not ordering large quantities (not even close!), as I'm just a hobby machinist feeding his habit. After I place an order from them, I have it within a few days, which is awesome! Customer service is very helpful if say…,…,…some guy looks at a print, orders the wrong size material & calls to change the order for the right size.
I mean, idk who would do that, but when it happens they make it a friendly, easy & fast experience.
Last order I placed, I called about some "off cuts" and/or "drops". I was told about their Protoboxes, what a lovely thing those are! From now on when I place an order, there will definitely be a Protobox or 2 coming with it. If you haven't tried it, I highly recommend them.
Only time I ever had a shipment gone wrong. Wrong material was sent. Called them up and they shipped out the correct order same day. Great customer service!
We know stuff happens, so we are happy to make it right when it does. We are so glad we were able to recover from the mistake promptly. Thanks Jeremy!
Found the items I wanted easily on the web site and the shipping was very fast and well packaged.
Thanks for the feedback Kirk! I am so glad the ordering process went smoothly and that we could get that to you as soon as possible, in the best condition!
The product and delivery were great. There were issues with the sales tax exemption, the material was for resale, but somehow I was confused with a tax exempt organization.
Thanks for the feedback Ken! I apologize for the confusion. If you can send us your tax exempt cert, along with your order number we can definitely refund the taxes for you!
I wasn't sure *exactly* what I needed, so I reached out to ask. They were super helpful and provided a detailed and QUICK reply. My pieces of metal were exactly what I needed and a great price. I'll use them again in the future.
Thanks for the feedback Carmen! I am glad we could help you find the material you needed to work for your project!
I order 2 pieces of steel to repair our work boat. The pieces were here as I ordered them and despite 3 day shipping THE NEXT DAY! Decent price, I got the correct materials quickly. I wish some of my other recent purchases went as smoothly. Well done OnlineMetals.com. You have a guaranteed repeat customer.
Thanks for the feedback Bill! I am so glad we were able to get this to you ahead of schedule! We try our best to make sure orders are shipped the same or following business day. If you ever need assistance on an order, just give us a call! We'd be happy to help!
I ordered two items. For one item, I ordered two 8' bars and they came in two separate heat lots with two separate material certs. Did they not have one lot to offer?
For the second item, I ordered 50 bars 8' long and most of the bars have surface roughness to them as if the material was dragged along a floor or rough surface. We will need to buff up these bars to use them.
Thanks for the feedback George! I am so sorry that happened! If you can send pictures to sales@onlinemetals.com we can try to get some sort of partial refund for you if you'd like!
Just the size brass bar stock I needed, and it got here quickly!
Thanks for the feedback Terry! I am so glad we were able to help you get the material needed.
Always 1st class service, please note I am the purchaser for Joe Cell.
My name is Randy Lee with Vallen Distribution. Please change your records to reflect that.
Hey Randy, thanks for the kind words. I will send your information to our team to get that sorted!
Online Metals always has what I need. And it showed up quick!
Thanks for the feedback Randall! I am glad we were able to provide you with what you were needing. If you ever can't find something you need, just give us a call! Our number is 800-704-2157!
Price was great and the shipping time was quick. I always purchase from Online Metals.com
Thanks for the feedback Steven! I am so glad we can be a reliable source for you!
I was able to easily find and order a custom size of materials I needed and it was shipped quickly and arrived quickly without issue.
Thanks for the feedback Andrew! We strive to ship orders the same or following business day! Glad it all went well!
Very good. Metal was delivered very quickly and was packaged super professionally.
Thanks Dennis
Thanks for the feedback Dennis! I am glad this arrived to you in great quality! Hope to continue doing business with you in the future!
Received spring steel cut to width and length. Staff provided recommentation for thickness for my applicaion.
Thanks for the feedback Felix! Glad we were able to help you get the correct material on order!
Online metals always has fast order processing and fast shipping and seems to always have data sheets included with their metals. Shipping is always reasonable, though occasionally if the metal is shipped from outside their network it can vary to the high side sometimes.
Thanks for the feedback Chris! I am so glad we could get you the material you needed within your time frame. We actually just adjusted the shipping costs yesterday, after renegotiating our terms with UPS. The prices should be a little better now!
Had everything in stock and at the best price. Even with the shipping cost they beat all the local places. Great communication with multiple updates on your order and timelines for delivery. It's nice to have a place that offers consistently good products, prices and buying experience.
Once again, BEST IN THE BUSINESS
Thanks for the feedback Jon! I am so glad we could be a reliable source for you, and that you love our competitive pricing! We appreciate the business, Jon!
I ordered several different items and their total costs were about $32. Evidently they came from 3 different locations despite your statements about lots in stock. The shipping charges were $42. It is less likely that i will order from Online metals in the future as those costs were much greater than I expected.
Thanks for the feedback Jim! I do apologize, all of our shipping costs are calculated directly through UPS on our website, but we are running a promotion for $10 ground shipping for the time being if you are still interested!
I needed the material to make some aircraft parts. The shipment arrived surprisingly fast and very well packaged. Zero damage.
Thanks Stu. Glad to hear our packaging kept your material safe. Looking forward to working with you again soon.
I order small pieces of metals when i need to make, repair dirtbike parts. No problems, no issues, just fast shipping. Excellent service.
Thanks for the feedback Doug! I am glad we were able to get this to you in a timely manner!
Worked out great there was a shipping problem my package was empty. I received a replacment promptly and was able to get the job done thanks.
Thanks for the feedback Robert! I apologize there was an issue with the initial order, but i am so glad we were able to fix this issue for you!
I use online metals from time to time and they work. It does take a little time to get the material but they're pretty fair priced.
Thanks for the kind words Michael! We'd love to hear more about the time it takes for you to get material (maybe the type of material or your location) as we do our best to have quick shipping. Look forward to working with you again soon.
We normally have a good experience but this time the 3pcs of 12' aluminum flat bars were bent at the ends to make it into the truck? Why did they bend them?
Thanks for the feedback Heidi! I am so sorry this happened! I will be reaching out to you shortly!
Great service. I didn't realize you had a Portland location. I will be sure to refer others.
Thanks for the feedback Greg! We did open the Portland facility in August of this past year to further provide for our customers. Glad to hear it has helped ensure a better experience for you!
Gain trust and grow your business with customer reviews.
As the world’s leading eCommerce metal and plastics supplier, Online Metals specializes in cut-to-size, small to medium quantity orders, shipped direct to any location. Our skilled customer service and sales team is ready to assist with any questions and to help with custom quotes and orders.
Our customers range from private individuals and multinational corporations to small schools and massive government agencies, working on projects as diverse as furniture repair to space craft!
In short: we provide the materials you need to create amazing things!
Online Metals was a garage start-up, founded in Seattle in 1998. The company has grown over the years and expanded to six facilities across the U.S., with over 100 employees and over 55,000 products. The continued growth and success resulted in an acquisition in 2007 by thyssenkrupp AG.
Thanks for choosing Online Metals as your go-to source Randall! We are happy to work with you and look forward to assisting with your next project!