• OnlineMetals.com

OnlineMetals.com

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Overview

OnlineMetals.com has a rating of 4.7 stars from 685 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OnlineMetals.com most frequently mention customer service, fast delivery, and next day. OnlineMetals.com ranks 1st among Hardware Store sites.

  • Service
    16
  • Value
    17
  • Shipping
    17
  • Returns
    6
  • Quality
    17

Proactively asks for customer feedback

This company responds to reviews on average within 18 days

Positive reviews (last 12 months): 92.6%
Positive
510
Neutral
25
Negative
16
2
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How would you rate OnlineMetals.com?
Top Positive Review

“Fast service”

eddie w.
9/16/24

I'm lucky enough to have one of the warehouses 20 minutes away from me so if its in stock there I can do customer pickup and save shipping costs. Shipping on an 8 foot piece of steel can almost double the price. My last order was placed mid morning got my conformation email for pick same afternoon. Great service guys and thanks.

Top Critical Review

“Freight Cost”

Gerald B.
9/8/24

Experience in order process and shipping was good. Still extremely unhappy with cost of freight that exceeded by far the actual cost of shipment. I actually need more of the same item previously ordered but am seeking local or alternative sources due to the shipping cost. May order from Alibaba or Aliexpress if not local.

Reviews (685)

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Reviews that mention popular keywords

customer service (62)
Thumbnail of user tomt1332
Nevada
1 review
0 helpful votes
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April 29th, 2024
Verified purchase

Great selection, fast service! Fits my requirements perfectly!

Thumbnail of user molliea22
Mollie A. – OnlineMetals.com Rep

Thanks for the feedback Tom! Glad we were able to get you the material you needed in a timely manner!

Thumbnail of user gordonf161
Oregon
1 review
0 helpful votes
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April 29th, 2024
Verified purchase

I received the product quickly and my previous experiences have been duplicated.

Thumbnail of user molliea22
Mollie A. – OnlineMetals.com Rep

Thanks for the feedback Gordon! I am so glad we were able to give you a good experience!

Thumbnail of user jeffc2346
Virginia
1 review
0 helpful votes
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January 9th, 2024
Verified purchase

I ordered a 0.0216" thick sheet of copper, 78"x24". I got this to wrap a tabletop i'm making. I've done this before, but this is the largest table i've wrapped. OnlineMetals always sent me well packaged sheets this thin and never had a problem. Was wondering and a bit worried how a large piece would come through. It arrived today and i noticed it was pretty heavy. When i unwrapped it, i found out why -- the copper was attached via plastic film pallet wrap to a 3/4" thick piece of particle board MDF! Needless to say, the copper was perfect! Now i know why the shipping was so high, but worth it! And of course, i got my monthly discount, which helped ease the cost! I will continue to buy from OnlneMetals for all my metal needs!

Thumbnail of user molliea22
Mollie A. – OnlineMetals.com Rep

Thanks for the feedback Jeff! I am glad we got you the material in the best possible condition. We always try our best to make sure all of our packages are put together the best we can to ensure there is so damage on the material.

Thumbnail of user jamesh7343
North Carolina
1 review
0 helpful votes
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December 11th, 2023
Verified purchase

Recently I made an order for material and half of the shipment was lost or something. Thankfully the awesome customer service went far and beyond to get the material ordered on its way. I have been working with this company for a couple of years now and I am extremely pleased with them and their products.

Thumbnail of user metalsm
Online M. – OnlineMetals.com Rep

Thanks for the positive words, James! So glad we could get the issue with your order resolved. Look forward to working with you again soon.

Thumbnail of user shaynk1
Indiana
1 review
0 helpful votes
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November 25th, 2023
Verified purchase

You helped me get a job in my machine shop w/a better deal on material. Thank you and look forward to you helping out again. If there is a sales rep for my area, please get them in contact with me so I can make sure I am always getting the best deal possible.

Thumbnail of user molliea22
Mollie A. – OnlineMetals.com Rep

Thanks for the feedback Shayn! I am glad we are able to get you great prices on the material you need! All of our customer service is at one facility, so unfortunately they are not spread out, but you can always call or email our sales and customer service, and we'd love to help! Our number is 800-704-2157, and our email is sales@onlinemetals.com!

Thumbnail of user mikeb3490
California
1 review
0 helpful votes
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November 3rd, 2023
Verified purchase

Been using online metals for a few years - great way to get custom-cut metal delivered right to your door for a good price. They've always gotten my orders right, and shipping costs are surprisingly decent. I have had the website do a few screwy things like calculate extended prices wrong, so check your totals carefully.

* OnlineMetals.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user molliea22
Mollie A. – OnlineMetals.com Rep

Thanks for the feedback Mike!
I will be reaching out to you shortly!

Thumbnail of user johns15406
Ohio
1 review
0 helpful votes
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April 4th, 2024
Verified purchase

This was second order, went perfect like the first. This was for plastic. Everything about the whole process is easy and happens properly. Like it!

Thumbnail of user metalsm
Online M. – OnlineMetals.com Rep

We like to keep it easy, John. Thank you so much for your kind words!

Thumbnail of user steved1955
Tennessee
1 review
1 helpful vote
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September 12th, 2023
Verified purchase

Ordered hard-to-find perforated steel sheets to use as panels in the cabinet doors on my great room built-ins where I will have A/V equipment. I was looking to mimic the door panels found on my high-end Salamander Design audio cabinets. The carbon steel sheets were cut exactly to my specifications, shipped promptly and packed incredibly well to prevent damage. After spray painting with primer followed by a few coats of gloss black, they look amazing and indistinguishable from the Salamander audio cabinets I have in other rooms in the house. Wish I could include installed pics, but I'm waiting for the retainer molding from the cabinet maker Thanks OnlineMetals!

Service
Value
Shipping
Quality
Thumbnail of user molliea22
Mollie A. – OnlineMetals.com Rep

Thank you for the feedback Steve! I am so glad we had what you needed, and we love seeing all of your projects. To be featured in our gallery upload your content directly below or mention@onlinemetals on Instagram and use our hashtags #OnlineMetals and #MadeWithMetals.
https://www.onlinemetals.com/en/made-with-metals-gallery

Thumbnail of user mackb71
Arizona
1 review
0 helpful votes
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April 22nd, 2024
Verified purchase

Surprised and satisfied with searching for what I wanted to buying / easy and complete transaction

Thumbnail of user metalsm
Online M. – OnlineMetals.com Rep

Thanks Mack! We are adding products and new categories weekly so continue to check back in soon.

Thumbnail of user timw1154
California
1 review
0 helpful votes
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October 16th, 2023
Verified purchase

I ordered 12 feet of 2" DOM steel tube and picked it up in 2 hours at will call. When I arrived I was welcomed by two different employees and told someone would be right with me. A gentlemen who was busy moving material stopped what he was doing and came to help me. He asked for my name and order number and just like that I was on my way. Incredible service in a world where customer service doesn't mean very much. I appreciate it and will be purchasing all metal through OnlineMetals.com for now on!

Thumbnail of user metalsm
Online M. – OnlineMetals.com Rep

Thanks Tim, love to hear our order pickup is exceeding expectations. We hope to see you again soon!

Thumbnail of user dennisc1362
Oregon
1 review
0 helpful votes
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February 2nd, 2024
Verified purchase

A great source of material. Or, if you're having difficulty finding what you want else where, this is a great resource. All orders have been filled & shipped promptly. And, without any errors.

Thumbnail of user molliea22
Mollie A. – OnlineMetals.com Rep

Thanks for the feedback Dennis! I am glad we could get you the material you needed. If there is anything you need but do not see, reach out, we might be able to source something for you to meet your needs! Our email is sales@onlinemetals.com

Thumbnail of user bobd1186
Ohio
1 review
0 helpful votes
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April 4th, 2024
Verified purchase

Ordered two weeks ago and nothing. They keep telling me it will be delivered soon. But no results so far.

Thumbnail of user leonardb433
South Carolina
1 review
0 helpful votes
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September 30th, 2023
Verified purchase

In retirement, my telescope and optics hobby requires me to make most of the
Parts that I need. Several years ago the first metal supplier I found on the internet was
OnLineMetals. I have not used any other source sense.

Thumbnail of user metalsm
Online M. – OnlineMetals.com Rep

Such a cool hobby! We would love it if you added some pics to the review. Can't wait to see what you work up next and don't hesitate to reach out.

Thumbnail of user mikes4615
Kentucky
1 review
1 helpful vote
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September 9th, 2023
Verified purchase

Easy ordering, good prices, excellent product, fast shipping, wonderful customer service and fantastic aftercare. This is the way that online shopping should be, but mostly isn't. Don't change - keep doing what you are doing, because you do it so well.

Thumbnail of user molliea22
Mollie A. – OnlineMetals.com Rep

Thank you for the feedback Mike! I am glad we were able to get what you needed right out to you. If there is ever anything you need, but do not see, let us know, and we will do our best to see if we can either bring it in, or find an alternative for you.

Thumbnail of user kathyl1296
Arizona
1 review
0 helpful votes
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January 19th, 2024
Verified purchase

I love Online Metals I have been an aerospace buyer for 18 years and I can always go to Online Metals
And know that they will take care of my needs. The process is so simple and quick and I love it.
Thank you for all you do I truly appreciate it.

Thumbnail of user molliea22
Mollie A. – OnlineMetals.com Rep

Thanks for the feedback Kathy! I am so happy we can still be a reliable source for you for so long!

Thumbnail of user jamesd5242
California
1 review
0 helpful votes
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January 30th, 2024
Verified purchase

Everyone was extremely helpful and friendly. The package came today, slightly earlier than expected!
The piece of material exceeds all required dimensions!

Thanks You So Much!

Thumbnail of user molliea22
Mollie A. – OnlineMetals.com Rep

Thanks for the feedback James! I am glad we could get the material for you that you needed!

Thumbnail of user douglasp700
Georgia
1 review
0 helpful votes
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November 12th, 2023
Verified purchase

My experience with Online Metals.com was a good one. Ordered on line and picked up locally. Odds are they will have it in stock. I could have picked up the same day, but chose to pick up the next day. Will buy from again as needed.

Thumbnail of user molliea22
Mollie A. – OnlineMetals.com Rep

Thanks for the feedback Douglas! I am glad we are able to have the material ready for you to pickup as soon as possible. All will call orders we try to have ready in a couple of hours to be picked up as soon as possible to meet our customer's time frames!

Thumbnail of user zackw85
Illinois
1 review
0 helpful votes
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January 29th, 2024
Verified purchase

Fast shipping, good packaging, good price on rectangular aluminum bars which are difficult to find elsewhere. I have always been happy with Online Metals service.

Thumbnail of user molliea22
Mollie A. – OnlineMetals.com Rep

Thanks for the feedback Zack! I am glad we can provide you with the best possible service!

Thumbnail of user tjj98
Texas
1 review
0 helpful votes
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April 24th, 2024
Verified purchase

Great price, fast shipping and a great product. They have definitely gained a customer.

Thumbnail of user metalsm
Online M. – OnlineMetals.com Rep

Thanks TJ! Appreciate the kind feedback.

Thumbnail of user jesses804
Texas
1 review
0 helpful votes
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November 10th, 2023
Verified purchase

Got some stock material I needed for a project, overstock sale saved a good chunk of money, customer support was excellent. Packaging wise, could've done with a regular box on the rectangular tubing, and a tube for the flat bars, but other than that everything worked out nicely and was a good money saver.

Thumbnail of user molliea22
Mollie A. – OnlineMetals.com Rep

Thanks for the feedback Jesse. I am glad we were able to help get you the material you needed with a reasonable price! As for the packaging, our warehouse always tries to put the most packaging together to ensure the material does not get dented or scratched during transit.

Thumbnail of user dannyc611
California
1 review
0 helpful votes
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February 5th, 2024
Verified purchase

Its okay, my problem is the handling of my shipping account number.
1. You shipped to arrive on Saturday. I'm not happy about that!
2. The shipper billed me twice.

* OnlineMetals.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user molliea22
Mollie A. – OnlineMetals.com Rep

Thanks for the feedback Danny. I am going to be messaging you shortly.

Thumbnail of user iang704
Louisiana
1 review
0 helpful votes
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February 15th, 2024
Verified purchase

Every time we order form Online Metals, the order is cut and shipped quickly. Customer service is always quick to respond to any status inquiries and other issues as well.

Thumbnail of user molliea22
Mollie A. – OnlineMetals.com Rep

Thanks for the feedback Ian! I am so glad to hear our customer service team was able to help you! We pride ourselves on having a great team who is happy to help!

Thumbnail of user donr1166
Oregon
1 review
0 helpful votes
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September 13th, 2023
Verified purchase

Great selection, good prices, I've only ordered mild steel but the quality seems fine. The metal welds good. My last order of angle iron was not cut straight though, all the ends were cut on a little bit of an angle. That's been the only problem I have ever had. Will continue to buy my metal from them. Delivery is pretty quick since there only maybe 60 miles away, I order and have delivery because I have no way to haul the stuff I order.

Thumbnail of user molliea22
Mollie A. – OnlineMetals.com Rep

Thank you for the feedback Don. I apologize your material was not cut straight, we document any issues you run into, if it happens again don't hesitate to email us at sales@onlinemetals.com, and we can do our best to get replacement material out to you. I hope you have a great rest of your day!

Thumbnail of user glennd396
Texas
1 review
0 helpful votes
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April 24th, 2024
Verified purchase

Affordable, low s/h, fast delivery. I'll look here first next metal buy.

Thumbnail of user metalsm
Online M. – OnlineMetals.com Rep

Thanks, Glenn! Glad to hear we were able to support your smoker build. Come back soon.

Thumbnail of user pattyp271
California
1 review
0 helpful votes
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April 25th, 2024
Verified purchase

I've ordered MANY items. Email does not give details about the shipment.

* OnlineMetals.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user molliea22
Mollie A. – OnlineMetals.com Rep

Thanks for the feedback Patty! An email with tracking should be sent, there must have been an error in our system. I will reach out to you shortly!

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From the business

As the world’s leading eCommerce metal and plastics supplier, Online Metals specializes in cut-to-size, small to medium quantity orders, shipped direct to any location. Our skilled customer service and sales team is ready to assist with any questions and to help with custom quotes and orders.

Our customers range from private individuals and multinational corporations to small schools and massive government agencies, working on projects as diverse as furniture repair to space craft!

In short: we provide the materials you need to create amazing things!

Business History

Online Metals was a garage start-up, founded in Seattle in 1998. The company has grown over the years and expanded to six facilities across the U.S., with over 100 employees and over 55,000 products. The continued growth and success resulted in an acquisition in 2007 by thyssenkrupp AG.

Company Representative

Thumbnail of user metalsm
Online M.
Typically responds within 18 days

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