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OnlineMetals.com has a rating of 4.7 stars from 685 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OnlineMetals.com most frequently mention customer service, fast delivery, and next day. OnlineMetals.com ranks 1st among Hardware Store sites.
Proactively asks for customer feedback
This company responds to reviews on average within 18 days
I'm lucky enough to have one of the warehouses 20 minutes away from me so if its in stock there I can do customer pickup and save shipping costs. Shipping on an 8 foot piece of steel can almost double the price. My last order was placed mid morning got my conformation email for pick same afternoon. Great service guys and thanks.
Experience in order process and shipping was good. Still extremely unhappy with cost of freight that exceeded by far the actual cost of shipment. I actually need more of the same item previously ordered but am seeking local or alternative sources due to the shipping cost. May order from Alibaba or Aliexpress if not local.
Always fast shipping and quality materials. I have yet to be disappointed with their service.
Great selection, good prices, I've only ordered mild steel but the quality seems fine. The metal welds good. My last order of angle iron was not cut straight though, all the ends were cut on a little bit of an angle. That's been the only problem I have ever had. Will continue to buy my metal from them. Delivery is pretty quick since there only maybe 60 miles away, I order and have delivery because I have no way to haul the stuff I order.
Thank you for the feedback Don. I apologize your material was not cut straight, we document any issues you run into, if it happens again don't hesitate to email us at sales@onlinemetals.com, and we can do our best to get replacement material out to you. I hope you have a great rest of your day!
Received missing items ordered items quick and easy. They have awesome customer service. As per their website I gave them call for discount which was reasonable. Thanks
Thanks for the feedback Priyanka! I am glad we were able to help get that missing piece to you as soon as possible, and I do apologize a piece went missing in the first place.
Service and delivery of materials is outstanding! I place an order Sunday afternoon, and when I went to make modifications to the order (which were pleasantly accepted) Monday at start of business, some of my order was already being shipped! Very pleased. One thing that I found disappointing is that all of my stainless 304 1 1/2" square tubes had yellow paint on them in a dithered spray extending 8-10" from the ends! I was hoping to use the steel as-is in a project, but now have to find a way of removing the paint and finishing esthetically. It may be industrial steel, but I don't think should have to remove paint to use it.
Products used:
Steel
I got the 20lb. Box of mixed stuff. It seems to be a good value and it meets my needs.
Thanks John, so glad to hear you enjoyed our Protobox. Thanks for the kind words.
Looked online for some common aluminum extrusion. Found pricing between 5 - 8 dollars per item. Online metals wanted over 20. There shipping and product cost is extremely high. The order they quoted me for over $700 dollars was just over $200 at a competitor. No thanks Online metals.
Ordered a small amount of metal for prototyping a new product. UPS (not OnlineMetals) bungled the handling. I let support know and they had a new bar shipped to my door (in UPS proof packaging) in a couple of days. UPS is my go-to metal stock supplier for both my (small) personal projects and my (much larger) professional needs. They have great service, decent prices, and an amazing website.
Proud to be your go-to material supplier Jake! Let us know if you ever need anything.
I have ordered from them numerous times and have always been satisfied with the results. I recently had a problem with UPS when they delivered an empty container from OnlineMetals.com. I called OnlineMetals.com and they sent me the materials that I did not receive because of faulty handling by UPS.
There were no problems getting it done. I recommend them to anyone.
Thank you for the feedback Charles. I apologize there was an issue with the shipping with UPS. I am glad we were able to get the correct materials to you in a timely manner. If something happens in shipping again, let us know, we would be happy to help!
I easily found the materials I need for my project, and easily ordered them and paid with PayPal and in a few days got my stuff! I've pretty well chopped and drilled it as needed, next it needs welding at the local shop.
Thanks for the feedback Henry! I am glad you were able to easily find the material you needed! Let us know if you ever need help finding material you need!
I love OnlineMetals, and have used them for a good decade now. Huge selection, no minimum order, great prices, and the website is set up very well to learn about materials properties, dimensions, WEIGHT per unit, etc., and compare different options.
What they need is to offer a lot more in the way of FRP, but you can't have everything.
Thanks so much for the feedback Paul! Would love to hear more specifics on what exactly you are looking at in terms of FRP and maybe we can make that happen.
Excellent website, great selection. Just what I want or need. Will use again.
Thanks for the feedback Jeff! I am glad we have what you need! Let us know if you need something you don't see on the site!
Most of the time I receive my order within 2-3 days, and have become accustomed to expect that. Things happen and the last order was delayed by 3 days and then UPS took another 3 days to deliver it. I know this was not normal and your team is working to improve these delays, (according to a Online Metals Rep.), and I'm still happy to be a customer!
Thank you for your feedback Kraig. I apologize you experienced a delay with your order, but I am glad we were able to help you get that fixed. Have a great day!
We received our order, but unfortunately, it came damaged during shipping. OM's Rep, Lyn was on top of the problem and arrived at a solution immediately. Our replacement piece arrived MUCH BETTER packaged, preemptive any possible abuse from the carrier. The packaging was so well done that UPS could have played free throw with it and the piece inside would still be fine.
Thank you Lyn for your expedient resolution.
Will totally recommend and also repeat business from us.
Cheers,
Kim
Thank you for the excellent feedback Kim! I am glad you were able to give us a second chance and that we were able to get you material in better condition. Don't hesitate to reach out if you ever need help again!
Quality if the material is good, and the service and shipping was good.
Thanks for the kind words Tom. We look forward to working with you again soon!
Both Orders were cut to exact measurements. Worked perfect for the job.
Cut-to-size is our specialty. Thanks for the kind words, Shelley!
Outstanding service and reasonable prices! Prompt shipping and extremely good protective packaging for shipping. I would not go anywhere else for aircraft sheet, plate, extrusions and tubing.
Thanks for the feedback John! I am so glad you love working with us! Our customer service team is always happy to help!
This is my go-to source for bronze and aluminum metals for my home based crafts... but if you're looking for that particular alloy of stainless steel, they have it here, too! Great selection of sheet/plates of all metals as well as tubing and piping, solid rods and fittings.
If you don't have a metals source nearby your home, buy it online - fast delivery comes standard!
I ordered 24" x 36" titanium firewall material. Shipping was far less than I'd expected, and I wondered what sort of shape it would be in. It was shipped (flat) in a well-padded box, and arrived in perfect condition. Every time I order, Online Metals makes me happy.
Thanks RD H., we pride ourselves in shipping products in low-waste protective packaging and arriving in great condition. We are so glad you are able to lean on us as your material resource.
I placed a small order as I make brass guitar nuts and bridges.
I ordered 3 pieces of angle brass, the longest one was 12".
The Good: Website easy to navigate, excellent service, many selections to choose from, fast shipment.
Prices I though were excellent.
The Bad: Shipping charges are prohibitive. Due to the high shipping charges, I won't be able to order from OnLine Metals again.
Also the 3 pieces I ordered were shipped from two different locations in two separate packages increasing the cost. I can understand a reason for that, but at the same time the fees are much too high for a small order customer.
Hey John, glad to hear you had a generally exceptional experience in most of the areas we have control of. We constantly review our shipping costs to ensure they enable both small-quantity and large-quantity orders, but we know shipping metal can be a challenge. We appreciate the constructive review and do our best to provide order pickup or single-location shipping options when at all possible. Thank you for your time!
Online Metals website makes it so easy to order the products I need and they ship them right away. Sometimes I receive them in one day.
Thanks for the feedback John! I am so glad we could get the material you needed to you in a timely manner!
Metal at a good price and timely delivery, when you don't want a 20' section of pipe or don't need d 2 x 8 sheet of metal, this is a good option, just have to watch and make sure the price of shipping isn't more than the cost of the metal
Thanks for the feedback Mark! I am glad we are able to get you fairly priced material in a timely manner. Have a great day!
Shipped and packed well. Ordering was easy and selection was ample. Using Online Metals approx. 5 years now and they have never let me down.
Thanks for the feedback Denis! I am glad the ordering process was easy for you, and that we can be a reliable source for you!
Arrived fast, packaged well, and was just what I needed.
Thanks Jay! Look forward to working with you again soon.
Ordered a metal rod and selected the will call option. The item was not is stock at the local warehouse but customer service contacted me and offered to have the item shipped for free.
Thanks for the feedback Robert! It is always best to reach out to get lead time and to check stock on our material, but most of it is readily available.
Our first order of a sheet of brass came damaged. We refused the order and sent back asking for a new shipment. They sent another damaged sheet of brass and said every order of brass that we would get would likely be damaged. Why sell it then? The customer service was not good either.
Products used:
We ended up using the 2nd shipment of brass and cutting out the damage
Gain trust and grow your business with customer reviews.
As the world’s leading eCommerce metal and plastics supplier, Online Metals specializes in cut-to-size, small to medium quantity orders, shipped direct to any location. Our skilled customer service and sales team is ready to assist with any questions and to help with custom quotes and orders.
Our customers range from private individuals and multinational corporations to small schools and massive government agencies, working on projects as diverse as furniture repair to space craft!
In short: we provide the materials you need to create amazing things!
Online Metals was a garage start-up, founded in Seattle in 1998. The company has grown over the years and expanded to six facilities across the U.S., with over 100 employees and over 55,000 products. The continued growth and success resulted in an acquisition in 2007 by thyssenkrupp AG.
Thanks for the kind words, Craig!