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OnlineMetals.com has a rating of 4.7 stars from 685 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OnlineMetals.com most frequently mention customer service, fast delivery, and next day. OnlineMetals.com ranks 1st among Hardware Store sites.
Proactively asks for customer feedback
This company responds to reviews on average within 18 days
I'm lucky enough to have one of the warehouses 20 minutes away from me so if its in stock there I can do customer pickup and save shipping costs. Shipping on an 8 foot piece of steel can almost double the price. My last order was placed mid morning got my conformation email for pick same afternoon. Great service guys and thanks.
Experience in order process and shipping was good. Still extremely unhappy with cost of freight that exceeded by far the actual cost of shipment. I actually need more of the same item previously ordered but am seeking local or alternative sources due to the shipping cost. May order from Alibaba or Aliexpress if not local.
I received my order promptly and the specially cut stainless steel channel product was exactly as ordered. Price was reasonable.
My package was lost by UPS, and once a claim was filed Online Metals shipped out replacement parts pretty quickly.
Thanks for the feedback Bronsin! I apologize UPS lost your material, but I am so glad we were able to ship new material your way to meet your timeframe!
After talking to customer service about the problem they were very professional and helpful
Thanks for the feedback Dominick! I am glad our customer service team could help in assisting you in finding what you need!
I get what you offer. Well the stock is a bit heavy for my machine any alternatives?
Thanks for the feedback Kenneth! I am glad you got your material. If you have your order number, you can call us Monday - Friday 8am - 8pm EST, and we can help you find something better for your needs! Our number is 800-704-2157!
Any time we need material for quick production they get it to us fast.
Thanks for the feedback Lloyd! We try to make sure all of our orders ship out the same or following business day!
I have never had a problem with the service. Only complaint is that some tool steels had to be purchased in 3 foot lengths but I see that that has changes. Or at least it has with some materials
Thanks for the feedback, Sam! We do our best to keep the catalog up to date with our products and availability, so do connect with us if you see changes and have questions.
I ordered three different materials and they were all sent quickly with hardy packaging. The produce was exactly what I needed and in great shape.
Thanks for the feedback Chris. I am glad our team got you the material in the best possible condition!
Alec is the best! Always helpful, quick and efficient
Thanks for the feedback Tracy! I am so glad you had a great experience with Alec! He is one of our amazing sales reps, who is always happy to help!
- really appreciate the promptness and professionalism
- highly recommend
- buy local
Thanks for the feedback Stan! I am so glad you have had a great experience with us! Our world class customer service team is always happy to help!
I order what I need. It comes quickly and wrapped professionally.
Thanks for the feedback David! I am glad this came to you in the best possible condition. We make sure our packages are packed as best we can to ensure our material arrives to you in the best condition possible!
Trying to run a business. You order parts, you expect them to show up on time based on prior orders. This order shipped the day we should have received it.
Thank you for your feedback Chris. I will be reaching out to you shortly.
Excellent service at a fair price
You folks always seem to have what I'm looking for, and I don't have to purchase a truckload get a good price. Shipping is very fast. And nor terribly expensive..
Thank you for the feedback Leigh! I am glad you were able to find what you were looking for! If there is ever anything you need, but do not see, let us know, and we will do our best to see if we can either bring it in, or find an alternative for you.
I have made several orders from Onlinemetals. Their service is fast and the quality of the products is very good. As I am a hobby machinist, it is nice to have a source for small orders.
Thanks for the feedback Mark! I am glad we can be a reliable source for you, and our team of customer service is always glad to help if you ever need assistance with the website!
Easy to place the order. Katie was very nice. One part was incorrect and the problem was resolved with a phone call.
Thanks for the feedback Kathy! I am glad we were able to get your order fixed! We pride ourselves on having the best customer service!
I ordered some metal flat stock and everything arrived very fast
Thanks for the feedback Paul! I am glad we got this to you in a timely manner, we try to make sure all orders ship the same or following business day!
I needed to prototype a new tool and they had what I needed and got it to me very fast. Very good experience.
Thanks for the feedback David! We do our best to get our material shipped out the same day if placed before 3pm!
I needed some black metal to use as trim pieces to flank a new control unit I was installing in my shower. The new unit would no cover over the holes left in the fiberglass wall left from the old fixture so my solution was to use the black metal as a decorative trim.
Looking at pictures online I went through ordering with an agent, asking all the question I thought pertinent to how I would need to finish the metal for installation without damaging the finish on the surface. I ordered what I thought was black stainless steel. What arrived was regular old silver stainless steel. I called in to try to get this corrected only to find out the apparently the agent who dealt with me the first time wasn't very experienced and should have directed me to anodized aluminum to get the color I wanted. The new agent helped me pick the right size and thinkness metal for the job and gave me a generous discount to help compensate for the misunderstand on the first order, which could not be returned or refunded.
The new aluminum pieces arrive and just last night I took just a few light swipes with some 1500 grit sandpaper and the edges were perfect and ready to mount - which I did right away! I'm just waiting for the glue to cure to get a look at the final outcome but basically I know that it turned out pretty perfectlt. Thanks so much!
Apologies for the initial mix-up Brian, but we are so happy we made it right. Thanks for trusting the process and we look forward to working together again soon.
Smooth transaction, no hassle purchase of stainless steel sheet.
Thanks for the feedback Greg! I am glad your order went through completely hassle free!
I had ordered material that I intended to pick up at the Grand Prairie warehouse. You informed me the next day that this material was out of stock at that location and then the next day or so you informed me that you would ship the item to me at no additional cost if I agreed to that. Yes. Great. I responded that that would be agreeable with me. Wonderful customer service!
Right there I would have given you 5 stars.
But while the order was shipped and on it's way you sent me several emails that said "since I had not responded to your email", which I had, "the order will now be cancelled "
Several emails later, you clarified that the order is still enroute to me.
Then on Saturday, when UPS was supposed to deliver the order, you sent me an email with a link to verify that I had received the order.
UPS had in fact not delivered my order by Saturday but the only option you gave me in that email was the link to verify that I had received the order.
Maybe there should be another link: "Not received yet"
* OnlineMetals.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello!
I will be reaching out to you shortly!
Good service but was not informed that shipment was on it way was lucky that I was home when it arrived
Thanks for the feedback Michael. I apologize you were not notified. When orders ship with us, an automated email is usually sent, if it is not reaching you, definitely let us know so our team can look into it. It could also be sent to your spam as well. All order statuses will also be available in the order history portion of your online account.
I cannot THANK Y'all enough for your compassionate, caring adjustment to my shipping costs for this part.
Thanks for the feedback Craig! I am glad we could help you out with that. We can not always adjust shipping costs since they are calculated with UPS, but we usually try to if we have the ability to!
Materials ship immediately, arrive safely, provide great value, and are all I could want.
Thanks for the feedback Eric! I am glad we could get you the material in your timeframe to work for your project!
2024 started out on a very good note, two day delivery. I love it! Good prices and good service. I shop no where else, because there is no reason to.
Thanks for the feedback Emrold! I am glad we were able to get you the material you needed to meet your time frame! Our top notch customer service team is happy to help with any metal needs you may have!
Needed specific size metal for robotics team project. Online ordering was easy and shipping directly to us.
Thanks for the feedback Dave. Gald you found the website easy to use, we are doing our best to constantly add to the website to make it more user friendly!
Exactly what i needed at a good price. Will call was a great service that eliminated the $195 shipping charge.
Thanks for the feedback Joe! I am glad we were able to help you get the material ready for you within your price range!
Gain trust and grow your business with customer reviews.
As the world’s leading eCommerce metal and plastics supplier, Online Metals specializes in cut-to-size, small to medium quantity orders, shipped direct to any location. Our skilled customer service and sales team is ready to assist with any questions and to help with custom quotes and orders.
Our customers range from private individuals and multinational corporations to small schools and massive government agencies, working on projects as diverse as furniture repair to space craft!
In short: we provide the materials you need to create amazing things!
Online Metals was a garage start-up, founded in Seattle in 1998. The company has grown over the years and expanded to six facilities across the U.S., with over 100 employees and over 55,000 products. The continued growth and success resulted in an acquisition in 2007 by thyssenkrupp AG.
Thanks, Michael, we pride ourselves on our selection, website, and service so glad to hear we are meeting/exceeding those marks!