OnlineMetals.com

Frustrating! I buy from OM for the local pickup but with this order I was doomed to pay for shipping. I had no transparency to why or why the shipping costed so much but I didn't have much of a choice. You pieced out my order to various suppliers and I ended up paying $36 to ship a single $6 cut! That's ridiculous. I ultimately got my what I ordered and in a reasonably timely fashion but I'll save money by driving to Everett next time rather than paying shipping again.

Shipping was fast and timely. However, on two separate orders I specifically asked this company to NOT send copper bar stock that was bent in any way. In two separate orders, some of the copper was bent, making it very difficult to use when I needed truly straight stock. Additionally, shipping costs seemed pretty unreasonable.

Sock material size per the website was ordered. After many back and forth emails because this size was not available the final material was more narrow and longer than requested. We ended up paying for extra material that was not necessary.

I ordered a 3/4" wide x 1/8" thick x 2' long SS bar with next day shipping and next day I received a 11/16" x 2' long SS round bar. They made restitution and sent me thw correct replacement bar and even let me keep the round bar, but it was sent by regular shipping, so I got it 4 days late. I appreciate that they have a great inventory, much if which is in stocks, acceptable prices, great shipping options, including free standard shipping, but don't expect accurate order shipment if you are under short time constraint.

Easy to navigate web site. Found exactly what I needed. Shipping was EXACTLY as anticipated. I will definitely be a return shopper and also recommend this company to peers.

We keep receiving the wrong certs with our material. Fortunately the people who work there are very helpful and quick to respond to any issues that arise.

Quick shipping, clean product. Exactly as ordered.

Only con is the shipping cost changed (it went up) substantially, even though I used the same information for the estimate.

Easy to use website, lots of reference material. It would be nice to know where the items were shipping from before ordering. This would help scheduling and shipping costs.

The folks at OnlineMetals made the ordering process extremely easy for me. Ordering online was quick and easy and the materials were shipped as promised.

I received the shipment on time and without damage. It was packaged well. This was the first time that my order was fulfilled by a third party seller. Usually a seller sends a shipment notification with tracking number. Framing Technology Inc did not do that and so I used the order number with Online Metals and looked up the order on the Online Metals Web site and found the tracking information that way. Once I had that I could see that it was being shipped via FedEx and I could learn its expected delivery date and track shipment progress that way.

Ethan should be the standard for all of your sales reps. All of the superlatives apply to him: Most patient, highly knowledgeable, genuinely friendly, prompt follow-through and follow-up, and finally, just a nice person to talk to.
As a business owner, I know how difficult it is to find those rare, good ones. Ethan is one of those rare finds.

I almost had decided to take my business elsewhere when the first rep I spoke with dropped me like a hot potato. Ethan stepped up to the plate and hit a home run! Thank you, Ethan!

I ordered material needed for a job that had a short deadline. Was notified of a delay in material and a resolution was found. Only complaint is I wish I could have been notified sooner (was notified 3 days later) to solve the issue. I received alternate material in time to complete the job so I'm glad it worked out. I will use again.

100% satisfaction, great staff helped me all the way. I will definitely be doing business with them in the future. Pricing was pretty good also

My first time to buy from Online Metals was a great experience. I have been buying metals from another vendor for ten years or more. On my latest project they didn't have much of what i needed, but you had everything - and at a better price! Your shipping was much more reasonable, too. I'm very glad to switch!

Always a pleasant experience with fast shipping. Received in two shipments and was able to get to work on my project.

I'm new to online metal but I've ordered a few things like aluminum rod and A2 rod. Good clean material and excellent shipping packaging.
I'll be ordering more in days to come.

Material received days after we were expecting it, so we had to bump our customers due date and be late on their order.

From start to finish, they exceeded my expectations in every way.
First and foremost, their prices are unbeatable. I shopped around quite a bit before making my purchase, and online metals consistently offered the best deals. They have a wide range of products, and I was able to find exactly what I needed at a fraction of the cost compared to other suppliers.

Moreover, their shipping is incredibly fast. I placed my order and was pleasantly surprised by how quickly it arrived. In this industry, timely delivery is crucial, and online metals truly delivers. My materials arrived well-packaged and in perfect condition, ready to be used for my project.

The customer service is also top-notch. The team at online metals is knowledgeable, friendly, and always willing to help. They answered all my questions promptly and provided valuable advice, ensuring I made the best choices for my needs.

In summary, online metals offers exceptional prices, speedy shipping, and outstanding customer service. I highly recommend them to anyone in need of quality metal products. They have certainly earned my trust and future business.

Great customer service. Shipped my purchase within 24 hours and it arrived well packaged and on time. Will definitely do business with again.

Received a free BBG that needed a grill. After searching all over, googled replacement grills and Online metals was there! Online assistant was a great help and made recommendations! Product was delivered 3 days later! Yes, sharp but was careful with it. Just received email on "U" bars for edges but are pricey and don't know which to buy. Thank you Much!

Messaged about a few damaged pieces of aluminum that were shipped scratched and marred. Replacements were quickly ordered and shipped out. They arrived the other day and in good condition. Thanks for the Excellent Service!

We received our purchase fairly quickly. This was nice considering we were using it for a submittal sample.

Easy to order, great price on product, shipping was a little higher than expected but that's up to the shipping company also.