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OnlineMetals.com has a rating of 4.7 stars from 685 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OnlineMetals.com most frequently mention customer service, fast delivery, and next day. OnlineMetals.com ranks 1st among Hardware Store sites.
Proactively asks for customer feedback
This company responds to reviews on average within 18 days
I'm lucky enough to have one of the warehouses 20 minutes away from me so if its in stock there I can do customer pickup and save shipping costs. Shipping on an 8 foot piece of steel can almost double the price. My last order was placed mid morning got my conformation email for pick same afternoon. Great service guys and thanks.
Experience in order process and shipping was good. Still extremely unhappy with cost of freight that exceeded by far the actual cost of shipment. I actually need more of the same item previously ordered but am seeking local or alternative sources due to the shipping cost. May order from Alibaba or Aliexpress if not local.
I've always been able to find what I need for my projects and the quality has always been great.
I have been ordering from Online Metals for all my business metals and I have never had a problem. Always on time. Thank you!
It is our goal to be your consistent go-to supplier, so appreciate the confirmation, Charles!
Prices are excellent, shipping is reasonable. All of my orders are shipped within a day of ordering and arrive very fast.
Thank you for the feedback David. I am glad we are able to supply what you need in a timely manner. Have a great day!
Easy to order and quick to receive. Great quality copper stock.
Thanks for the feedback Rachel! I am glad to hear you liked your copper! We strive to provide efficient service, and it is great to know it has made a difference with you!
Had exactly what I wanted. Easy ordering process. Arrived in a timely manner.
Thanks for the feedback Lynn! I am glad that you had a good experience placing an order. We always do our best to make sure orders ship out the same or following business day, glad it made it to you in a timely manner!
I build small items or parts for motorcycle builds or restorations. The pricing for materials is always fair and the service is first rate.
Thank you for the feedback, Mike! We are so happy to be your supplier of choice.
Always a pleasure to talk to you all. When I need something you always have it in stock.
Thank You again.
Thomas
Thanks for the feedback Thomas! I am glad you find our customer service reliable and helpful! We are always adding to our customer service team to ensure all of our customers get fast and reliable help when needing to find stock and place orders.
Arrived early and intact. I got it in the mail before it was listed as shipped at the onlinemetals website.
Thank you for the feedback William. I am glad we were able to get that out to you faster than expected. We usually try to get all of our orders shipped out the same day if placed before 3pm. Have a great day!
Very helpful with my order since was very hard for me to follow on your site. All was in decimals and I need to order such as 3/8.
Glad we could assist, we do have a fraction conversion page but are looking to make that easier on the product level. Thanks for letting us know and appreciate the review.
The search for material was really easy and going through the purchasing screen was also so easy, would definitely not hesitate to order more!
Thank you for the feedback Becky. I am glad you are able to use our website, and find it user-friendly. We constantly try to update our website to make it easier for our customers to use. Have a great day!
Easy ordering process and always offers discounts.
Thanks for the feedback Elizabeth! I am am glad you have had a good experience ordering with us! If you ever need help, just give us a call!
They had just what I needed, and received in a timely manner.
Thanks for the feedback Jim! I am glad we could get you the material you needed in a timely manner!
Found what I needed after my local vendors had no stock. Competitive price, fast delivery, selection, can't be beat.
Thank you for the feedback, Thomas! So glad we were able to step in and support you when you needed it most.
I LIKE IT. USER FRIENDLY WEB SITE, I LIKE THE MONTHLY DISCOUNT AND I LIKE THE FACT THAT YOU OFFER MANY TYPES AND GRADES OF METAL UNDER ONE ROOF.I AM VEY PLEASED WITH THE WHOLE EXPERIENCE, NO DOUBT!
Thanks for the feedback Jeff! I am glad we are able to offer you the material you need. We are constantly trying to make updates and improvements to make the website more user friendly, I will definitely let our data team know how you feel about it!
Thanks for sending the replacement. The best service of any metal company that I know of. And a great web-site for tech infomation.
Thanks for the feedback Drake! We pride ourselves on our level of customer service, and I am glad they were able to help! I am glad you were able to get all of the tech information you are needing!
Thanks for resolving my problem I had with the lost material. The courier would not help, but you did!
You resolved it promptly and without any hassle in the best possible way i could have imagined.
Everything is now good!
Always fast and always exactly what we ordered. Thank you!
Thanks for the feedback Justin! I am glad we could get the material you needed to meet your timeline!
I was shipped the wrong item, but after a few emails to customer service, I was sent the right part.
* OnlineMetals.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for the feedback Todd. I will be reaching out to you shortly!
Good service, good product, a lot of choices and fast delivery.
Thanks for the feedback Jean! We are constantly adding to our large selection of products so we can keep getting you the material you need for any and all products!
Products were readily available and were received quickly.
Thanks for the feedback Frank! I am glad we can provide you the material in a speedy time! If you ever have stock questions, let me know!
My first order was incorrect but the representative refunded my first order and got it right on the second one. Thanks again.
Thank you for the feedback Eric. I am glad we were able to get that fixed, let us know if there is anything else we can help with. Have a great day!
No Problems.
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Thanks for the feedback Raford! I am glad everything went smoothly when working with us!
Fast and smooth. Great product, just as described. I could not have asked for a better experience.
Thanks!
Thank you for the feedback John! I am glad we were able to provide you with a great experience. Let us know if there is ever anything you can not find but need!
Experience has always been top-notch. The response has always been better than the local metals distributor.
Thank you for your feedback William. We try our best to get our material shipped out as soon as possible, and I am glad we were able to help get you what you need. Don't hesitate to reach out if you ever need help, or don't see something you need on the website!
I ordered some pieces of aluminum shapes. The product arrived on time and was connect. Shipping costs were reasonable.
Thank you for the feedback Jim. I am glad we were able to get you material within your timeline. If you ever need help with lead times, don't hesitate to reach out!
Gain trust and grow your business with customer reviews.
As the world’s leading eCommerce metal and plastics supplier, Online Metals specializes in cut-to-size, small to medium quantity orders, shipped direct to any location. Our skilled customer service and sales team is ready to assist with any questions and to help with custom quotes and orders.
Our customers range from private individuals and multinational corporations to small schools and massive government agencies, working on projects as diverse as furniture repair to space craft!
In short: we provide the materials you need to create amazing things!
Online Metals was a garage start-up, founded in Seattle in 1998. The company has grown over the years and expanded to six facilities across the U.S., with over 100 employees and over 55,000 products. The continued growth and success resulted in an acquisition in 2007 by thyssenkrupp AG.
Thanks for the feedback Albert! I am glad we are able to provide you with the material you need to fulfil you metal needs.