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OnlineMetals.com has a rating of 4.7 stars from 685 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OnlineMetals.com most frequently mention customer service, fast delivery, and next day. OnlineMetals.com ranks 1st among Hardware Store sites.
Proactively asks for customer feedback
This company responds to reviews on average within 18 days
I'm lucky enough to have one of the warehouses 20 minutes away from me so if its in stock there I can do customer pickup and save shipping costs. Shipping on an 8 foot piece of steel can almost double the price. My last order was placed mid morning got my conformation email for pick same afternoon. Great service guys and thanks.
Experience in order process and shipping was good. Still extremely unhappy with cost of freight that exceeded by far the actual cost of shipment. I actually need more of the same item previously ordered but am seeking local or alternative sources due to the shipping cost. May order from Alibaba or Aliexpress if not local.
Received material damaged in transit. On Line Metals replaced it quickly and with no questions asked. I'm very satisfied.
Smooth as a brand new marble. All facets of the process functioned as advertised. Thanks.
Love to hear it Tom. Looking forward to meeting with you again soon!
UPS lost my package. Online Metals took care of all of it and promptly sent me another item.
Thanks for the feedback Kevin! I am glad we were able to resolve this issue for you, and I apologize there was an issue in the first place. Please let us know if there is anything we can help you with anything in the future!
Not happy,no one tall me my grill grate do not came with a frame and is was a option, plus I dint get my 15% and I can not use my grill grate,Gilbert
* OnlineMetals.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for your feedback Gilbert! I apologize you did not have the best experience, and I am reaching out to you separately to help get this taken care of for you.
As expected, survived UPS handling intact. Thanks.
Thanks for the feedback Kevin! I am glad the material was packaged well enough to survive the transit. Our warehouse always tries their best to get the material packaged as best they can to ensure the material does not get damaged in transit.
Arrived promptly. Cut to size accurately. It was what I ordered.
Thanks for the feedback Gregory! I am glad we could get you the material to the size you needed. We specialize in getting our customers custom cuts on most products!
I ordered a piece of 3/8" x8"x12" and received it a couple days later. For such a small order you guys took care of it fast. Thank you
Thanks for the kind words, John! We know projects both large and small are important, so we are glad we could get your order to you when you needed it!
Order a lot with OnlineMetals. Always fast shipping and exactly what I ordered.
Thanks for the feedback Rick! Glad we can be a reliable source with fast shipping, and turn around times!
Item was a drop ship and shiping info to me was non exixstant.
Got an email this moring that it was delivered, nope but it came this afternoon.
Thanks for the feedback Robert! I apologize the tracking wasn't linked, but you can always call us or email us and we can try to find that for you!
Great product choices & availability. Very user friendly.
Thanks for the feedback Stewart. I am glad you find placing orders with us fast and user friendly, If you ever need assistance placing a order, give us a call! It is 800-704-2157!
My order was received quickly even though it was shipped from two different locations.
Thanks for the feedback Walt! I am glad we could get that to you fast enough to meet your timeline!
OnlineMetals is quickly becoming our go to for all hard to find materials
Thanks for the feedback Keith! I am so happy we can be a go to supplier for your metal needs!
First time working with Online Metals and I was stunned by the fast response and great EFFICIENT service! You don't get that, that often anymore!
Thanks for the feedback Loida! I am glad you had a great experience with us! We have a top notch customer service/sales team that is always happy to help! We are always a call, email, or chat away when you need assistance with your metal need!
Smooth and seamless experience. I have no reservations about recommending Online Metals.
Thanks Jonathan for the kind words!
OnlineMetals is a great source for all my material needs. Easy to order and fast delivery.
Happy to be your one-stop-shop Joseph! Thanks.
Always great...very quick shipping and the product is high quality and as advertised.
Thanks for the feedback Al! I am glad we can get you the high quality material you need to meet your project's timeline!
Order arrived as expected. Thank you. Will probably buy more in the near future.
Thanks, Gracie! Can't wait to hear about what you make with our metals!
Quick turnaround for online order with in person pickup in Georgia.
Thanks for the feedback Bryan! I am glad we could do that for you! We like to try to get all of our will call orders ready for pickup within 4 hours, to offer same day pickup if available!
Very good...but really, I did not expect to run into all this...+ the npt a robot BS.
Thanks for the feedback Thomas! I am glad we were able to get you the material in the best condition possible! I do apologize, we are working to get the re-captcha system fixed so it does not happen as often!
Very well done. Professional staff. Wait time was short. Prices ok.
Thanks for the feedback Radu! I am glad we were able to help you in a timely manner! We are always happy to help with any inquiries!
Gain trust and grow your business with customer reviews.
As the world’s leading eCommerce metal and plastics supplier, Online Metals specializes in cut-to-size, small to medium quantity orders, shipped direct to any location. Our skilled customer service and sales team is ready to assist with any questions and to help with custom quotes and orders.
Our customers range from private individuals and multinational corporations to small schools and massive government agencies, working on projects as diverse as furniture repair to space craft!
In short: we provide the materials you need to create amazing things!
Online Metals was a garage start-up, founded in Seattle in 1998. The company has grown over the years and expanded to six facilities across the U.S., with over 100 employees and over 55,000 products. The continued growth and success resulted in an acquisition in 2007 by thyssenkrupp AG.
So glad we could remedy a tough situation. Don't hesitate to reach our for your next materials projects. Thanks again, Robert!