• OnlineMetals.com

OnlineMetals.com

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Overview

OnlineMetals.com has a rating of 4.7 stars from 685 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OnlineMetals.com most frequently mention customer service, fast delivery, and next day. OnlineMetals.com ranks 1st among Hardware Store sites.

  • Service
    16
  • Value
    17
  • Shipping
    17
  • Returns
    6
  • Quality
    17

Proactively asks for customer feedback

This company responds to reviews on average within 18 days

Positive reviews (last 12 months): 92.6%
Positive
511
Neutral
25
Negative
16
2
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How would you rate OnlineMetals.com?
Top Positive Review

“Fast service”

eddie w.
9/16/24

I'm lucky enough to have one of the warehouses 20 minutes away from me so if its in stock there I can do customer pickup and save shipping costs. Shipping on an 8 foot piece of steel can almost double the price. My last order was placed mid morning got my conformation email for pick same afternoon. Great service guys and thanks.

Top Critical Review

“Freight Cost”

Gerald B.
9/8/24

Experience in order process and shipping was good. Still extremely unhappy with cost of freight that exceeded by far the actual cost of shipment. I actually need more of the same item previously ordered but am seeking local or alternative sources due to the shipping cost. May order from Alibaba or Aliexpress if not local.

Reviews (685)

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customer service (62)
Thumbnail of user julief1160
Texas
1 review
0 helpful votes
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October 23rd, 2023
Verified purchase

It was great! Very pleased with the product and the customer service.,

Thumbnail of user molliea22
Mollie A. – OnlineMetals.com Rep

Thank you for the feedback Julie! I am glad we were able to help you with your metal needs! Let us know if you ever need help finding material!

Thumbnail of user kenh1206
New York
1 review
0 helpful votes
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November 7th, 2023
Verified purchase

Quick accurate order fulfilment. Will use again in future

Thumbnail of user metalsm
Online M. – OnlineMetals.com Rep

Thank you, Ken! We are here when you need us.

Thumbnail of user sheilaw736
Virginia
1 review
0 helpful votes
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November 3rd, 2023
Verified purchase

Easy to order. Easy to talk to customer service. Items arrived quickly and undamaged.

Thumbnail of user metalsm
Online M. – OnlineMetals.com Rep

Thanks for confirming we are meeting expectations on a few of the major pillars of our business, Sheila: Easy-to-use site, top-notch service, and first-class operations and packaging.

Thumbnail of user derrickb277
New York
1 review
0 helpful votes
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November 4th, 2023
Verified purchase

Easy ordering process and fast shipping. I'll definitely order from them again!

Thumbnail of user metalsm
Online M. – OnlineMetals.com Rep

Thanks for the feedback Derrick. We'll be here when your next project comes around, and look forward to working with you again soon!

Thumbnail of user bradm671
Virginia
1 review
0 helpful votes
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November 4th, 2023
Verified purchase

The metal screens arrived in great shape and packaged very well.

Thumbnail of user metalsm
Online M. – OnlineMetals.com Rep

Thanks, Brad! Can't wait to see what you do with your new materials.

Thumbnail of user howarde113
New York
1 review
0 helpful votes
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September 26th, 2023
Verified purchase

Very good just what I ordered and was delivered when I needed it.

Thumbnail of user molliea22
Mollie A. – OnlineMetals.com Rep

Thank you for the feedback Howard! I am glad we were able to provide you with a great experience. Let us know if there is ever anything you need, but do not see!

Thumbnail of user jeffp1500
Canada
1 review
0 helpful votes
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October 17th, 2023
Verified purchase

Very pleased with the rapidity of shipping. I will be a return customer.

Thumbnail of user metalsm
Online M. – OnlineMetals.com Rep

Thanks Jeff, quick shipping and easy order pickup are two of our service pillars. Glad to hear you are enjoying your experience with us!

Thumbnail of user paulw2842
Missouri
1 review
0 helpful votes
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October 17th, 2023
Verified purchase

Everything went as planned. Received my aluminum on time and in excellent shape. Thank You!

Thumbnail of user metalsm
Online M. – OnlineMetals.com Rep

Thanks Paul, we look forward to helping you with your next project!

Thumbnail of user keithh1279
Missouri
1 review
0 helpful votes
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October 13th, 2023
Verified purchase

Panel well protected in shipping. Arrived as expected!

Thumbnail of user metalsm
Online M. – OnlineMetals.com Rep

Thanks, Keith, glad everything arrived as expected. Excited to hear you value our extra packaging efforts!

Thumbnail of user markg3530
California
1 review
0 helpful votes
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October 5th, 2023
Verified purchase

As always the service was great and the product selection is the best

Thumbnail of user molliea22
Mollie A. – OnlineMetals.com Rep

Thank you for the feedback Mark! I am glad we have what you are looking for! If there is anything you need, but do not see, let us know!

Thumbnail of user davidh9184
Pennsylvania
1 review
0 helpful votes
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October 9th, 2023
Verified purchase

Online Metals is my go to place for partial length material

Thumbnail of user molliea22
Mollie A. – OnlineMetals.com Rep

Thanks for the feedback David. I am glad we can be a reliable source for you. If you are ever looking for something you do not see on the website, we can help you, just let us know! Our number is 800-704-2157!

Thumbnail of user shawnr498
New Jersey
1 review
0 helpful votes
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October 9th, 2023
Verified purchase

Quick and easy to use. Always have stock of what I need. Shipping is fast.

Thumbnail of user molliea22
Mollie A. – OnlineMetals.com Rep

Thanks for the feedback Shawn! I am glad we are able to get you what you wanted in a timely manner. If you are ever needing help finding something, let us know!

Thumbnail of user brianm4138
California
1 review
0 helpful votes
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October 8th, 2023
Verified purchase

Received my order quickly. Happy to do business with them again.

Thumbnail of user molliea22
Mollie A. – OnlineMetals.com Rep

Thank you for the feedback Brian! I am glad we were able to get you what you need in a timely manner. Let us know if you need any help!

Thumbnail of user jerroldc9
South Dakota
1 review
0 helpful votes
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September 17th, 2023
Verified purchase

My order was easy and arrived very fast and well priced

Thumbnail of user molliea22
Mollie A. – OnlineMetals.com Rep

Thank you for the feedback Jerrold. I al glad we had what you needed and were able to get that to you within your time frame. I hope you have a great day.

Thumbnail of user normans394
Mississippi
1 review
0 helpful votes
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October 7th, 2023
Verified purchase

Everything just as ordered. Will give Online Metals future business.

Thumbnail of user molliea22
Mollie A. – OnlineMetals.com Rep

Thank you for the feedback Norman. I am glad we were able to get you what you were needing!

Thumbnail of user adamp1063
Colorado
1 review
0 helpful votes
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September 8th, 2023
Verified purchase

Easy to shop! Great variety of materials and shipping is easy!

Thumbnail of user metalsm
Online M. – OnlineMetals.com Rep

Thanks Adam, glad we are a material supplier you can depend on!

Thumbnail of user sheldonw70
Nevada
1 review
0 helpful votes
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September 29th, 2023
Verified purchase

OM has always provided excellent service with quality metals. They're my goto.

Thumbnail of user molliea22
Mollie A. – OnlineMetals.com Rep

Thank you for the feedback Sheldon! I am glad we can be a reliable source for you! Let us know if you ever can not find what you need!

Thumbnail of user roby175
Illinois
1 review
0 helpful votes
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September 5th, 2023
Verified purchase

I am really happy with my purchase. Great prices and selections, and I found exactly what I needed.

Thumbnail of user metalsm
Online M. – OnlineMetals.com Rep

Thanks Rob, we are looking to grow our catalog every day so never hesitate to check back or ask if we are looking to add what you are looking for!

Thumbnail of user vickib733
Colorado
1 review
0 helpful votes
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September 19th, 2023
Verified purchase

Great prices on material needed- on-time delivery of material.

Thumbnail of user molliea22
Mollie A. – OnlineMetals.com Rep

Thank you for your feedback Viki. I am glad you find us a dependable supplier. If you are ever ordering in bulk, don't hesitate to send us an email to sales@onlinemetals.com, and our sales team can get you the best pricing we can do!

Thumbnail of user thomasr2344
Kentucky
1 review
0 helpful votes
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September 24th, 2023
Verified purchase

Experience was great. Will definitely order all my metal needs from you guys.

Thumbnail of user molliea22
Mollie A. – OnlineMetals.com Rep

Thank you for the feedback Thomas! Let us know if there is ever anything you need, but do not see!

Thumbnail of user rogerc931
Arizona
1 review
0 helpful votes
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October 12th, 2023
Verified purchase

Your metal prices are passable. Your shipping costa are out of sight.

Thumbnail of user molliea22
Mollie A. – OnlineMetals.com Rep

Thank you for the feedback Roger. I will be reaching out to you shortly!

Thumbnail of user johna5201
New York
1 review
0 helpful votes
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September 19th, 2023
Verified purchase

Easy to find and we received the brass material fast.

Thumbnail of user molliea22
Mollie A. – OnlineMetals.com Rep

Thanks for the feedback John! I am glad we were able to assist you in a timely manner!

Thumbnail of user jime722
Georgia
1 review
0 helpful votes
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September 18th, 2023
Verified purchase

Very easy to order online. Orders are received quickly.

Thumbnail of user molliea22
Mollie A. – OnlineMetals.com Rep

Thank you for your feedback Jim. I am glad you find our website user-friendly, and that you received your order in a timely manner. Have a great day!

Thumbnail of user ryanc1662
Texas
1 review
0 helpful votes
  • Send Message
September 17th, 2023
Verified purchase

Great selection, easy checkout process, quality packaging and delivery.

Thumbnail of user molliea22
Mollie A. – OnlineMetals.com Rep

Thank you for the feedback Ryan. I am glad we are able to supply what you need in a timely manner. Have a great day!

Thumbnail of user robinc1169
Virginia
1 review
0 helpful votes
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September 17th, 2023
Verified purchase

Item ordered, cut to custom size accurately and product as described.

Thumbnail of user molliea22
Mollie A. – OnlineMetals.com Rep

Thank you for the feedback Robin. We are happy to get you custom cut material in the best condition possible. If there is ever anything you need that you have a hard time finding, don't hesitate to reach out to us at sales@onlinemetals.com.

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From the business

As the world’s leading eCommerce metal and plastics supplier, Online Metals specializes in cut-to-size, small to medium quantity orders, shipped direct to any location. Our skilled customer service and sales team is ready to assist with any questions and to help with custom quotes and orders.

Our customers range from private individuals and multinational corporations to small schools and massive government agencies, working on projects as diverse as furniture repair to space craft!

In short: we provide the materials you need to create amazing things!

Business History

Online Metals was a garage start-up, founded in Seattle in 1998. The company has grown over the years and expanded to six facilities across the U.S., with over 100 employees and over 55,000 products. The continued growth and success resulted in an acquisition in 2007 by thyssenkrupp AG.

Company Representative

Thumbnail of user metalsm
Online M.
Typically responds within 18 days

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