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OnlineMetals.com has a rating of 4.7 stars from 685 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OnlineMetals.com most frequently mention customer service, fast delivery, and next day. OnlineMetals.com ranks 1st among Hardware Store sites.
Proactively asks for customer feedback
This company responds to reviews on average within 18 days
I'm lucky enough to have one of the warehouses 20 minutes away from me so if its in stock there I can do customer pickup and save shipping costs. Shipping on an 8 foot piece of steel can almost double the price. My last order was placed mid morning got my conformation email for pick same afternoon. Great service guys and thanks.
Experience in order process and shipping was good. Still extremely unhappy with cost of freight that exceeded by far the actual cost of shipment. I actually need more of the same item previously ordered but am seeking local or alternative sources due to the shipping cost. May order from Alibaba or Aliexpress if not local.
Very good experience from the website through to delivery.
Have ordered many times from Online Metals, always fast shipping and good pricing
Thank you for the feedback Steve! I am glad you find us dependable. If there is ever anything you need, but do not see, let us know, and we will do our best to see if we can either bring it in, or find an alternative for you, we would be glad to help!
Good selection, easy navigation of the website, great monthly discount award,
Thank you for the feedback Wendell. I am glad you find our website user-friendly, and that you are able to find what you need. If there is ever something you need help with, don't hesitate to reach out!
Had what I wanted at a fair price, delivery was slower than usual.
Thank you for the feedback Matthew. I am glad we were able to get you the material you were wanting! I do apologize the shipping took longer, if you ever need help with shipping or seeing if there is a delay, let us know, we'd love to help!
The process of ordering was very easy and Online Metals shipped my material fast.
Thank you
Thanks Frank! Glad we were able to get your material to you quickly.
Received my order of brass sheet in a timely manner. Clean, no scratches and ready to use.
Thanks for the review, Jerry. Glad your brass came in pristine shape.
Gain trust and grow your business with customer reviews.
As the world’s leading eCommerce metal and plastics supplier, Online Metals specializes in cut-to-size, small to medium quantity orders, shipped direct to any location. Our skilled customer service and sales team is ready to assist with any questions and to help with custom quotes and orders.
Our customers range from private individuals and multinational corporations to small schools and massive government agencies, working on projects as diverse as furniture repair to space craft!
In short: we provide the materials you need to create amazing things!
Online Metals was a garage start-up, founded in Seattle in 1998. The company has grown over the years and expanded to six facilities across the U.S., with over 100 employees and over 55,000 products. The continued growth and success resulted in an acquisition in 2007 by thyssenkrupp AG.
Thank you for the feedback Todd! I am glad you had a great experience with us, don't hesitate to reach out if you ever need help, or don't see something you need on the website!