- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
OnlineMetals.com has a rating of 4.7 stars from 685 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OnlineMetals.com most frequently mention customer service, fast delivery, and next day. OnlineMetals.com ranks 1st among Hardware Store sites.
Proactively asks for customer feedback
This company responds to reviews on average within 18 days
I'm lucky enough to have one of the warehouses 20 minutes away from me so if its in stock there I can do customer pickup and save shipping costs. Shipping on an 8 foot piece of steel can almost double the price. My last order was placed mid morning got my conformation email for pick same afternoon. Great service guys and thanks.
Experience in order process and shipping was good. Still extremely unhappy with cost of freight that exceeded by far the actual cost of shipment. I actually need more of the same item previously ordered but am seeking local or alternative sources due to the shipping cost. May order from Alibaba or Aliexpress if not local.
Website is easy to use, shipping is quick, invoicing easy. Great place to purchase metal
Thank you for supplying this brass tube for us, greatly appreciated!
Thanks for the feedback Clint! I am glad we could help with your metal needs!
Shipped the same day as ordered. Received the next day
Always eager to help, seamless process and great customer service.
The bar of aluminum arrived well packaged and fast.
Process was easy, material good quality, delivery quick
I love online metals they are great people to work with and I'll be ordering more in the future.
Thanks for the feedback Allen! I am so glad you had a great experience with our team of awesome customer service representatives! We are all happy to help!
Excellent price, quality, and delivery speed. A±++
Easy to navigate the website - got just what I was looking for. It arrived soon after. Thank you!
Fast shipping very well packaged ordering was easy
Thanks for the feedback Gary! I am so happy we were able to get the material to you to meet your timeline!
Normal for online sales. Shipping across country is expensive.
Order was shipped immediately and arrived earlier than expected!
Everything went as it should. Always a good experience.
Thanks for the feedback! I am glad you had a great experience with us!
Very well packaged shipment and received in a reasonable time frame
Thanks for the feedback Charles! I am glad the material came to you in perfect condition, to meet your timeframe!
Got what I ordered, arrived undamaged but shipping charges seem high.
Thanks for the feedback! I am glad the material came to you in the best condition! I do apologize, UPS did recently up our rates with them, and all shipping costs get calculated with UPS through our website.
Easy. Great selection. Accurate order fill. Fast delivery.
Thanks for the feedback Kevin! I am so happy we were able to provide you with the material needed for your project!
Good customer service, order was received before required date.
Received crucibles as described in a timely fashion. Packaging was more than adequate. Thank you
Thanks for the feedback Charles! I am so glad we got you the material you needed in a timely manner!
Excellent service. The items that I needed were in stock and shipped very quickly. The price was very competitive.
Thanks for the feedback William! I am so glad we were able to get you the material you needed shipped to you in a timely manner!
2 of the shipments were in cardboard tubes. The ends were not properly capped and allowed the products to dump out during shipping.
* OnlineMetals.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thanks for the feedback Ty! I apologize this happened, I will be reaching out to you shortly!
Gain trust and grow your business with customer reviews.
As the world’s leading eCommerce metal and plastics supplier, Online Metals specializes in cut-to-size, small to medium quantity orders, shipped direct to any location. Our skilled customer service and sales team is ready to assist with any questions and to help with custom quotes and orders.
Our customers range from private individuals and multinational corporations to small schools and massive government agencies, working on projects as diverse as furniture repair to space craft!
In short: we provide the materials you need to create amazing things!
Online Metals was a garage start-up, founded in Seattle in 1998. The company has grown over the years and expanded to six facilities across the U.S., with over 100 employees and over 55,000 products. The continued growth and success resulted in an acquisition in 2007 by thyssenkrupp AG.
Thanks for the feedback Carol! I am sorry to hear about that, our customer service representatives are always happy to help!