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OnlineMetals.com has a rating of 4.7 stars from 685 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OnlineMetals.com most frequently mention customer service, fast delivery, and next day. OnlineMetals.com ranks 1st among Hardware Store sites.
Proactively asks for customer feedback
This company responds to reviews on average within 18 days
I'm lucky enough to have one of the warehouses 20 minutes away from me so if its in stock there I can do customer pickup and save shipping costs. Shipping on an 8 foot piece of steel can almost double the price. My last order was placed mid morning got my conformation email for pick same afternoon. Great service guys and thanks.
Experience in order process and shipping was good. Still extremely unhappy with cost of freight that exceeded by far the actual cost of shipment. I actually need more of the same item previously ordered but am seeking local or alternative sources due to the shipping cost. May order from Alibaba or Aliexpress if not local.
Still waiting on my brass.250-.750 have not gotten a tracking number yet
Heavy package took extra beating through delivery system, but inside all materials were wrapped, protected, and packed well.
Thanks for the feedback David! I am so glad the material arrived to you in great condition! We try to package all of our order is the best way possible to prevent any damage.
Best prices compared to other local metal shops around here.
Thanks for the feedback! I am so glad we can be a reliable source for you!
Online provided what was ordered in a timely manner.
Thanks for the feedback Susan! I am so glad we could get you the material you needed in a timely manner!
My steel order was filled in a quick time frame, and it was simple to pick up.
Thanks for the feedback Eric! I am so glad we could get this ready for you as soon as possible, to be used for your project!
Good quality steel at reasonable prices. Keep it up!
Thanks for the feedback Bart! I am so glad we can get you the material needed at a great price!
Easy order process and quick delivery. Very Thanks good buying experience
Thanks for the feedback Robert! I am so glad you had a great experience with us, and hope to see you return to order with us in the future!
Excellent vendor! Received material in a timely manner.
Thanks for the feedback Janette! I am so glad we can be a reliable source for you!
Ordered a couple of pieces to upgrade my smoker. Very satisfied with my custom sizes. I got what I paid for. First class quality.
Thanks for the feedback Donald! I am so glad we were able to get you the pieces to upgrade your smoker! If you have pictures you'd like to share you can upload them at this link, we'd love to see!
https://www.onlinemetals.com/en/made-with-metals-gallery
Product exactly what I needed. Very pleased with the person handling the phone order. She suggested that I cut the 72" stock piece in half. This resulted in a much cheaper and faster delivery because the shipper could use the "normal" delivery channel and not the over sized product delivery channel. Thank you On-Line Metals!
Thanks for the feedback Gary! I am so glad you had an amazing experience with us! Our amazing customer service team is always happy to help you with any thing from product questions, to help with placing orders!
Great products and decent prices. I've always been happy with my online metals purchases
Thanks for the feedback Christopher! I am so glad we have been able to be a reliable source for you, and hope to continue doing business with you in the future!
Easy ordering. Great keeping me updated on my order.
Will continue to shop with OnlineMetals.com!
Thanks for the feedback Wilson! I am so glad we could get all those updates to you on your order! Glad to hear you will continue to rely on us in the future!
I needed one piece of square stock. I needed it to be less than an inch square. Online metals had the best price for the 2 foot section that I needed. I'd never done any business with online metals. I found their website to be fast, intuitive, and informative. I found their payment process to be quick and simple. As an IT professional for the last 40 years, I think I'm qualified to give this e-commerce site at least 8 or 9 out of 10 simply because it ranks right up there with overall ease of use.
Thanks for the feedback Michael! I am so glad you had a great experience with our website! We are constantly doing updates to our website to make it more user friendly, and easier to use!
Great working with OnlineMetals.com. They always have what I need, if not they'll search for me and get back to me quickly. Shipping to us is easy and fast. They follow up after the sale as well. What more could you ask for.
Thanks for the feedback Sandy! I am glad we are able to source other pieces you can not find! We usually try to be as competitive as possible with pricing as well! Glad we can be a reliable source for you!
Ordered an aluminum angle. Well packaged but more impressed with an email asking if I received it. Nice to see this kind of service.
Prompt shipping and excellent selection with detailed metal documentation.
Thanks for the feedback Wilmer! I am so glad we could get the material to you in time to work for your project with the documentation needed!
Very easy to order. Ended up with two orders, I forgot one item and had to order a second time. UPS misplaced one of the packages in Louisville but that was not your fault. Everything eventually got here well packaged.
Thanks for the feedback Antonio! I am sorry UPS lost your material, but I am so glad you were able to get what you needed in good condition!
All good.
Excellent communication.
Order received.
Thank you.
Thanks for the feedback Jim! I am so glad to see you had a great experience! Hope to see you ordering more in the future!
Ordering from online metals is easy, so convenient and delivered fast!
Thanks for the feedback Bruce! I am so glad we could make the ordering process as easy as possible so you can get the material you need in a timely manner!
Received order #*******066, but there is shipping charge mystery. I ordered 6 pieces Al2024T6511 1" x 1/4" x 6". Shipping charge was $39.55. When I was assembling order, I also wanted 6' piece of Al6061 5/8" tubing. Weight of that piece was about 1 pound. When I added that to order, shipping charge jumped to $75! Adding 1 pound to a 10 pound order shouldn't do that. In addition, all stock was 6' long so the tube should have fit in the same mailing tube so no size upcharge. I removed the tube from the order.
Thanks for the feedback Brian! I am sorry there was an issue with your order. I will be reaching out to you shortly!
Order received and in sturdy packaging to prevent the sheet from getting bent.
Thanks for the feedback John! I am glad the material came to you in excellent condition!
I like picking up my orders from your Portland warehouse
Thanks for the feedback Don! I am so glad we can have material for you conveniently in Portland!
On line process worked as expected. Shipping was quick. Product was as expected.
Thanks for the feedback Bruce! I am so glad the ordering process went seamlessly!
All was delivered packages securely and without any damage. Fast delivery also.
Thanks for the feedback Tina! I am so glad we could get you the material in the best possible condition!
Product was exactly what I needed and as described in catalog. Delivery was fast.
Thanks for the feedback Terry! I am so glad we were able to get you the material you needed as fast as possible!
Gain trust and grow your business with customer reviews.
As the world’s leading eCommerce metal and plastics supplier, Online Metals specializes in cut-to-size, small to medium quantity orders, shipped direct to any location. Our skilled customer service and sales team is ready to assist with any questions and to help with custom quotes and orders.
Our customers range from private individuals and multinational corporations to small schools and massive government agencies, working on projects as diverse as furniture repair to space craft!
In short: we provide the materials you need to create amazing things!
Online Metals was a garage start-up, founded in Seattle in 1998. The company has grown over the years and expanded to six facilities across the U.S., with over 100 employees and over 55,000 products. The continued growth and success resulted in an acquisition in 2007 by thyssenkrupp AG.
Thanks for the feedback Jerry! I am reaching out to you shortly, I am sorry to hear about your experience!