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OnlineMetals.com has a rating of 4.7 stars from 685 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OnlineMetals.com most frequently mention customer service, fast delivery, and next day. OnlineMetals.com ranks 1st among Hardware Store sites.
Proactively asks for customer feedback
This company responds to reviews on average within 18 days
I'm lucky enough to have one of the warehouses 20 minutes away from me so if its in stock there I can do customer pickup and save shipping costs. Shipping on an 8 foot piece of steel can almost double the price. My last order was placed mid morning got my conformation email for pick same afternoon. Great service guys and thanks.
Experience in order process and shipping was good. Still extremely unhappy with cost of freight that exceeded by far the actual cost of shipment. I actually need more of the same item previously ordered but am seeking local or alternative sources due to the shipping cost. May order from Alibaba or Aliexpress if not local.
I received everything ordered, arrived on time, and with no issues with shipping or condition. Fully satisfied with the purchase order.
I ordered a piece of material on 4/1. I asked them to ship it overnight. We were in a hurry for it. When it did not arrive on 4/3 I chatted online with Sharrell. She told me it should ship out that day. It did not arrive. I called online metals on 4/8. They told me they could not find tracking for my order and would ship another piece of material. It finally arrived on 4/10. I have been working with Online Metals for many years and this is the first time I have had such a problem getting my order.
* OnlineMetals.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for the feedback Sandra! I will be reaching out to you shortly!
Great online experience. Salesperson was very helpful and i received my package as stated and on time
Thank you for the feedback Danny! I am glad we were able to help you with this, and that you had a great experience with us. Hope to continue doing business with you in the future.
I am a hobbyist building model miniature engines and other small models. I was searching for a source for small metal stock. My usual suppliers have disappeared. No more "hardware stores" carry the selections I need. Online metals does! I will be ordering more pieces as I go on with these projects.
Thanks Kirk! Fast, Quick, & Quality are three things we strive to meet for ever order. Glad to hear we are meeting those expectations!
Framework parts I needed were on sale and $10 shipping makes it a super buy. In the past it sometimes seemed more expensive for shipping than buying parts which had deterred my purchasing. Seeing this deal was just what I needed!
Glad to hear our shipping deal made the order happen! Hope the power supply turned out as expected and looking forward to working together again soon.
Very pleased with the service, I ordered the tubing and received it in Ireland 4 days later!
Thanks for the feedback Donnacha! I am so glad we got this to you in a timely manner!
Delivered fast. Purchased the sample kits as I am new to doing metal work and needed something to practice with. The different sizes were excellent to enable me to make several projects.
Thanks for the feedback James! Glad we could get you the material you needed for your projects!
Fast, efficient & precise. Many of my repair projects require plate metal to fit with minimum alterations to its size, materials & cost. They deliver in remarkable time & customer satisfaction. Custom cut to size, makes my work much easier to accomplish without the need of precision equipment for a clean & professional look.
Welcome to the Online Metals Club. We are happy to have you and support you on future repair projects. Can't wait to work with you again soon, Kurt!
You had the alloy we needed whereas almost everyone else did not... Also You have one of the quickest shipping times in recent memory... Thank You Very Much...!
Thanks for the feedback Rodney! I am so glad we were able to give you a good experience with fast shipping time! We strive to get orders shipped the same or following business day!
Product line selection is excellent. Product availability is excellent. Shipping is also excellent. I have always received my orders properly packaged and in excellent condition.
Thanks for the feedback Mark! I am so glad we can be a reliable source for you!
When you need a little bit of this or that, Online Metals gets it done quickly, and at competitive prices. Have been using for a few years now and would not hesitate to recommend to someone.
Small quantities are our specialty, but if you ever need some larger volumes we do have a sales team happy to help! Thanks for the kind words Joseph.
I ordered aluminum angle. It was a good price and arrived in time. It was a little dirty and scuffed in places but all in all pretty good quality.
Thanks for the feedback Luke! I am glad it came in time to meet your time line! I do apologize if they are dirty or scuffed, if it is ever damaged and unusable please let us know and we can issue a reshipment at no extra cost!
Purchased during the 35%off sale, great deal! Material arrived packed well and no damage.
Thanks for the feedback Rich! I am so glad you got to take advantage of the sale, and that we could get the material to you in good condition!
Online metals is easily the best at what they do! They shipped
Thanks for the feedback Anthony! I am so glad we are able to be a reliable source for you!
I am a repeat customer because Online Metals has the best prices and service around.
Thanks for the feedback Dean! I am so glad we can be a reliable source for you!
Diamond plate sheet arrived quickly, and in perfect condition! Highly recommend!
Thanks for the feedback Anthony! I am so glad this got to you in good condition, in a timely manner that worked for your project!
Exactly as ordered. The material made it in time for us to get a trolling motor bracket welded up to go halibut fishing this week.
Thanks for the feedback Joey! Glad it came in time for your project! We always do our best to ensure our orders ship the same or following business day!
Online metals is a timesaver.
They have what you need when you need it.
Detailed materials certs are a big bonus.
Thanks for the feedback Tom! I am so glad we can be a timesaver for your project! We hope to continue doing business with you in the future.
I received the order in a very quick time. The order indicated that it would be shipped in 3 separate packages, and all 3 arrived within 2 days of each other.
Thanks for the feedback Houstin! I am so glad we were able to get this to you as soon as possible, we strive to get all orders shipped the same or following business day if the material is in stock. Hope to have more orders placed with us, for you soon!
Excellent customer support and quality product. Super fast delivery. Thank you very much.
Thanks for the feedback Jonathan! I am glad this got to you within your time frame and it came in good condition!
Ordered stainless sheets cut to 2 different sizes. Received them within 3 days and the cuts are accurate.
Ordering on the website is intuitive and is easy.
Thanks Richard, appreciate the kind words. Glad to hear we are meeting and exceeding our expectations.
My order for O1 drill rod was in stock and shipped quickly. There is a wide variety to choose from.
I will continue to purchase from Onlinemetals.com.
They have never disappointed me.
Selection & Service. We pride ourselves on those things and are glad to hear you found them to be great. Thanks Paul!
Easy to order, quality product in stock, reasonable shipping cost, quick to ship, very satisfied. Online metals has provided me with great service and had the products I needed. I've been a happy customer for many years.
Thanks for the feedback Willy! I am glad we can be an accessible, and reliable source for you!
UPS botched my original delivery. When I called online metals, I received caring attention and an immediate resolution to ship it back immediately and receive it next day. I couldn't have asked for better service.
Thanks for the feedback Nuri! I am so glad we were able to resolve this issue for you! We are always happy to help no matter the situation. Don't hesitate to reach out!
Gain trust and grow your business with customer reviews.
As the world’s leading eCommerce metal and plastics supplier, Online Metals specializes in cut-to-size, small to medium quantity orders, shipped direct to any location. Our skilled customer service and sales team is ready to assist with any questions and to help with custom quotes and orders.
Our customers range from private individuals and multinational corporations to small schools and massive government agencies, working on projects as diverse as furniture repair to space craft!
In short: we provide the materials you need to create amazing things!
Online Metals was a garage start-up, founded in Seattle in 1998. The company has grown over the years and expanded to six facilities across the U.S., with over 100 employees and over 55,000 products. The continued growth and success resulted in an acquisition in 2007 by thyssenkrupp AG.
Thanks for the feedback Emil! I am so glad this arrived to you in a timely manner to meet your standards! Hope we can stay a reliable source for you!