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OnlineMetals.com has a rating of 4.7 stars from 685 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OnlineMetals.com most frequently mention customer service, fast delivery, and next day. OnlineMetals.com ranks 1st among Hardware Store sites.
Proactively asks for customer feedback
This company responds to reviews on average within 18 days
I'm lucky enough to have one of the warehouses 20 minutes away from me so if its in stock there I can do customer pickup and save shipping costs. Shipping on an 8 foot piece of steel can almost double the price. My last order was placed mid morning got my conformation email for pick same afternoon. Great service guys and thanks.
Experience in order process and shipping was good. Still extremely unhappy with cost of freight that exceeded by far the actual cost of shipment. I actually need more of the same item previously ordered but am seeking local or alternative sources due to the shipping cost. May order from Alibaba or Aliexpress if not local.
Fast service and a quality product, well protected for shipping.
There are other places to buy raw materials. Cheaper places. But the customer service of onlinemetals can't be beat. My order had some shipping difficulties and it wasn't going to be delivered on time. Customer service immediately fixed it and sent replacement material overnight. Top notch service and a reputable company. 10/10 I'll definitely be back to order more.
Thank you for the feedback Charles. I am glad to hear you find us very dependable, and I am glad we can get you just what you need. If you are ever ordering in bulk, just reach out to us by email and our sales team can get you the best possible pricing. Our email is sales@onlinemetals.com!
Reasonably priced compared to the competition, well packed and affordable delivery rates!
Thanks Paul, appreciate the kind words!
Ordered and items sent. Order filled correctly. Will use online metals again.
Thanks Dennis, we will be here when your next job comes up. Appreciate the kind words!
They always have what I need. Fast shipping. Great website. Easy to order
We strive for greatness Alan, so thank you for confirming and the kind words. Hope to work with you again soon.
I needed to buy brass bead stock to machine replacement oar rests for an antique boat for our local museum. Searched around and found this supplier, and am quite pleased I did. The stock matched the old boat's and it was a simple job for me to make the part, polish and lacquor to seal it to retain bright finish.
Thanks for the detailed feedback, David! Restoration projects are awesome, and glad to hear we had the right material for the job.
I needed aluminum angle iron to fabricate rod holders fir my boat. I had no luck finding the size I needed locally so I ordered from Online Metals. It was very easy to look up what I needed and the price was very reasonable. I received my order quickly and was exactly what I ordered and was quality material. I will be ordering from Online Metals again for any future needs.
Thanks Happy Customer
Thanks, Michael! Really appreciate the kind words and glad you were able to find exactly what you needed.
I'm a customer of OnlineMetals for several years and is the first time that I received an order packed in a way that when it was unpacked could cause an injure. It was.032" X 6" X 50" Shim Stock Rolls 1095 Blue Temper.
* OnlineMetals.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hello!
Thank you for your feedback, I will be reaching out to you!
Ordered stainless steel protobox and was very happy with the contents. I'm a hobbyist rig welder and have received very nice odds and ends. The materials give me a lot to work with.
The best part is I live in Portland OR and can pick up the materials without shipping costs.
Thanks Philip, we love them as well! Glad to hear they are giving you a lot to work with.
I always appreciate the fact that OnlineMetals.com gets my order out to me in the fastest possible time frame. Always 110% satisfied with their amazing service!
Thanks for the feedback John! I am glad we were able to help you get this material to meet your timeline!
The items were cut to exact spec and arrived much faster than I expected. The savings over buying steel at the "Low" store and from a certain Depot is tremendous!
Thanks for the feedback David! I am glad we could get that to you in a timely manner, at a good price!
They stopped carrying 1/8" square stainless on the website. But found a supply very quickly for me via online chat, and at a fair price.
Thanks for the feedback Nehemiah! I am glad we were able to source that material for you! If you ever don't see something you need, just hop on our chat, or give us a call, we can see what we are able to do for you!
Ordered four small pieces of steel square bar, and two small sheets of custom-cut aluminum for will-call pickup. All but the thicker sheet of aluminum was available quickly. The thicker 1/8" sheet of aluminum took a bit longer to come in.
Customer service was responsive in answering questions about the late-arriving sheet.
Thanks Jon, glad we could support your material needs and help you with questions.
I placed an order for some metric tubing. I received the order and the MTR was not attached, which should have been attached. I requested a copy and a couple of days later I received it. I found out that the material is not DFARS or DOMESTIC. In this case, the job does not require DFARS or DOMESTIC material. It would be great if you could have a choice or list what it is to avoid having to make a call or finding out after the material is received.
* OnlineMetals.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thanks for the feedback Marcello! I will be reaching out to you shortly!
Finer than frog hair cut four ways with frizz and dazzle beyond comprehension
Haha, thanks S Y., this comment made our day! Looking forward to working with you again soon.
I ordered a three day ship
But it took 5 days and didn't email or say why it was 2 days late
UPS had my order for 5.5 days but didn't delivery in 3 days
Online metals needs to use other carrier
Or give a refund when you say it is 3 days but still took my money
* OnlineMetals.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Fast shipping. As ordered and all dimensions perfect.
Thanks Julie, glad we could provide the perfect pipe for your projects!
We love the breadth and convenience of their locally-stocked ready-as-needed physical inventory.
Recently though there was a glitch in the online ordering system (as can happen occasionally with all suppliers), indicating erroneously that a short uncommon-spec piece of material we needed for a project was available in our local warehouse.
Within hours of placing the order, we received a personal e-mail informing us that the error was detected by their order-fulfillment team, and offering us free 2-day shipment from their next-nearest warehouse…
As our project was on a tight timeline, I e-mailed back explaining that we had really needed that *same-day* in this case — and that I'd need to buy it again from a second local source [and I assumed that was that!]…
With minutes I received a response from the same flesh-and-blood-human customer service member, with the surprising offer to send it out immediately -upgrading the shipping to *next day delivery*, if that would work for us, "given it was our error"!
That saved out project's timeline — and spared us from extra downtime & expense (or worse!)
Way to go!
Thanks for the feedback Leonard! I am glad we were able to assist in getting you the material you need in your timeline! I apologize there was an issue with the order, but we will always do everything we can to help get the material to you as fast as possible.
Perfect Materials - Perfect Cuts - Perfect Will Call Pickup Service.
The Website does NOT sort materials by Pickup Location, if it did I would order a lot more from them. It is very frustrating for me to have to call and see if each item is available at the Portland Location. I order in 6 foot to 8 foot lengths almost exclusively, so a shipping option I am never interested in. The Website needs updated to show availability at my Will-Call location. Until then my purchases will be limited from this vendor instead of exclusive.
Thank you for your feedback Mark. I do apologize, a live inventory is definitely something we are working on it, and as we see ourself growing as a company we definitely see this in our future. For the time being feel free to either give us a call or hop on our chat to check stock. Our number is 800-704-2157!
First they sent me the wrong order, but took care of it promptly and the correct order came super quick. I would highly recommend as your metal source.
Thanks for the feedback Lana! I apologize the wrong order was sent in the first place, but i am glad we could fix that for you! Fee free to come to us if you ever have any other issues!
I have a small shop and need materials for projects as they present themselves. When I start searching for materials, I start with Online Metals and will return to purchase those materials once I've looked around.
The website is easy to navigate, I will not stay on a site that I have to struggle with.
Some other material providers don't have the broad supply that Online Metals has.
For me, my Rolodex begins with Online Metals. Great service, prices, excellent website, fast shipping, good packaging.
I will return to Online Metals and I would recommend them to others.
Thank you for the feedback Dave. I am glad we can be a reliable source for you! If you ever need help just give us a call, our number is 800-704-2157!
Reliable company, some materials are more damaged than a I would prefer but overall happy with experience.
Thanks for the feedback Paul! I do apologize if they arrive damaged, but if you can send us pictures, we can go ahead and get a reshipment going for you at no extra cost. I am glad we can be a reliable source for you!
Looked for Copper bar you had it on line. Recieved a coupon for 20% off decided to purchase item. However did not recieve the 20% off price. But recieved the product in good condition within three days of ordering. I ordered on a Saturday so very inpressive!
Thank you for the feedback! I am glad you were able to get the material you were needing! If you ever need help getting your code on any orders, let us know. Our email is sales@onlinemetals.com.
Overall, it is a great experience.
A lot of options in materials and their shapes.
Thanks Eduardo! Appreciate the kind words and don't hesitate to reach out for your next project.
I am very excited to have the Portland Will Call option now. My orders typically would come from Seattle and only take a couple of days at most, but sometimes they'd come from Ohio and completely derail my project timeline. The Will Call is a breeze and I save on time and money.
So glad to hear our new will call location is helping you! Thanks for the kind words and review Eddie.
Gain trust and grow your business with customer reviews.
As the world’s leading eCommerce metal and plastics supplier, Online Metals specializes in cut-to-size, small to medium quantity orders, shipped direct to any location. Our skilled customer service and sales team is ready to assist with any questions and to help with custom quotes and orders.
Our customers range from private individuals and multinational corporations to small schools and massive government agencies, working on projects as diverse as furniture repair to space craft!
In short: we provide the materials you need to create amazing things!
Online Metals was a garage start-up, founded in Seattle in 1998. The company has grown over the years and expanded to six facilities across the U.S., with over 100 employees and over 55,000 products. The continued growth and success resulted in an acquisition in 2007 by thyssenkrupp AG.
Rock on William! Glad the experience met your needs and look forward to working with you again soon.