- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
OnlineMetals.com has a rating of 4.7 stars from 685 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OnlineMetals.com most frequently mention customer service, fast delivery, and next day. OnlineMetals.com ranks 1st among Hardware Store sites.
Proactively asks for customer feedback
This company responds to reviews on average within 18 days
I'm lucky enough to have one of the warehouses 20 minutes away from me so if its in stock there I can do customer pickup and save shipping costs. Shipping on an 8 foot piece of steel can almost double the price. My last order was placed mid morning got my conformation email for pick same afternoon. Great service guys and thanks.
Experience in order process and shipping was good. Still extremely unhappy with cost of freight that exceeded by far the actual cost of shipment. I actually need more of the same item previously ordered but am seeking local or alternative sources due to the shipping cost. May order from Alibaba or Aliexpress if not local.
Small order was delivered to my residential address quickly.
Great source for raw materials when you don't need full bars or sheets. Website is easy to navigate and customer service is always outstanding.
Thanks for the feedback Anthony! I am glad we can be a good reliable source for you, and all of your metal needs!
Ordered 303 SS bar. Quick delivery. Product is great
Thanks for the feedback Bob! I am glad we could get the material to you as soon as possible!
Online Metals is a Godsend for those of us that need small cuts for bench milling. Thank you! Great job.
Thank you for the feedback William! I am glad we are able to be a good reliable source for you!
Shipment was fast and product was spot on. Will continue to order.
Thanks for the feedback Daniel! I am so glad we could get the material to you in a timely manner! I am so glad we could become a reliable source for you!
The right material was delivered and it was delivered on time. Quick and easy online ordering.
Thanks for the feedback Phillip! I am so glad we could get that to you in a timely manner! We strive to get our orders out the door the same or following business day to ensure you get the products you need within your timeline!
All went very well. Nicely packaged and fast delivery.
Thanks for the feedback Tim! I am so glad we could get this material to you in a timely manner in great condition!
I live close enough for pick up, so when I visit it is always a professional, courteous and satisfying experience..
Thanks for the feedback John! I am glad you have had great experiences with us! We pride ourselves on having the best customer service who loves to help with any metal needs!
Excellent - easy to order. Delivered exactly what I wanted.
Thanks for the feedback Stephen! I am so glad we were able to deliver what you were needing! If you ever don't see something you are needing, let us know, by calling, emailing, or chatting in, and we can look into seeing if that is something that can be sourced!
Found this site by accident. I needed new floor pan for my Gokart and their T6061aluminum was the perfect fit.drilled my holes for nuts and bolts and the rest was history. Thank you
Thank you for the feedback Leo! I am glad we were able to provide you with the material needed. To be featured in our gallery upload your content directly to the link below or mention@onlinemetals on Instagram and use our hashtags #OnlineMetals and #MadeWithMetals. https://www.onlinemetals.com/en/made-with-metals-gallery
Ordered just two small pieces of aluminum angle bracket, custom length cuts... it arrived as ordered, no surprises... thanks...!
Thanks for the feedback Bob! I am glad we were able to get you what you were needing. Let us know if you ever need any assistance placing orders. Our email is sales@onlinemetals.com.
Excellent customer service on telephone. Easy to order once I knew what stock number I needed. Amazingly fast shipping! Thank you!
Our support team is here to help, Lisa! Don't hesitate to call in the future with any questions and we will get it sorted. Thanks for the kind words.
Place my order, got my part on time as promised, product well packaged to prevent damage.
Thanks for the feedback Jack! I am glad the material arrived to you in time, in great condition!
Been ordering from them for years, always satisfied, very timely shipping, excellent product and quality. Won't buy from anyone else!
Thank you for the feedback Mitch! Glad we can be a reliable source for you!
I didn't receive a notification that it had shipped. It just showed up.
Thanks for the feedback Scott. An email should have been sent, I do apologize one was not. If you are able to send us the order number, I can have my IT team for the website look into it for you to prevent this happening in the future!
I needed a thicker pc of sheet metal for an antenna ground plane. This is goign to work fabulously. Much better than anything I found find locally.
Thanks for the feedback Gary! I am glad we were able to provide you with material to help with your antenna ground plane. We'd love to see pictured when you're done! You can post pictures to your social media, mention@onlinemetals on Instagram and use our hashtags #OnlineMetals and #MadeWithMetals. You can also upload any pictures directly to our website using the following link. https://www.onlinemetals.com/en/made-with-metals-gallery. Have a great day!
I'm very pleased with availability, shipment times and most of all I really like the custom cut feature.
Thanks for the feedback Shawn! I am glad we can get you the material you need at the size that works best for you!
The title says it all. Great experience. The grate that I ordered was precisely cut to my specified dimensions and I couldn't be happier.
Thanks for the feedback Kenneth! I am glad we could get you the material you needed to satisfy your material needs!
Awesome costumer service. Quick and easy to get ahold of and they helped me fix my own mistake. Product is exactly what I ordered and needed.
Thanks Joshua, so glad we would help you out with your order and get you exactly the material you needed.
Received our order on time with no issues. Using Online Metals is hassle free and we enjoy the discounts.
Thanks for the feedback Kimberly! I am glad we could help you with the pricing, and get you the material you need!
I make all my purchases at online metals
Their customer service is amazing, orders are always spot on. Shipping is great
Thank you for the feedback Terry. We really appreciate the kind words and glad you were able to find exactly what you needed.
Online Metals has been fast and reliable with all our orders. Packaging is done well and arrives in excellent condition
Thank you for the feedback Herman! I am glad we were able to supply you material in good condition in a timely manner.
Got extra help placing the order, got extra help with the pickup!
Thanks for the feedback Elliot! I am so glad we were able to assist in getting the material you needed on order. Feel free to call back in the future if you need help as well!
Gain trust and grow your business with customer reviews.
As the world’s leading eCommerce metal and plastics supplier, Online Metals specializes in cut-to-size, small to medium quantity orders, shipped direct to any location. Our skilled customer service and sales team is ready to assist with any questions and to help with custom quotes and orders.
Our customers range from private individuals and multinational corporations to small schools and massive government agencies, working on projects as diverse as furniture repair to space craft!
In short: we provide the materials you need to create amazing things!
Online Metals was a garage start-up, founded in Seattle in 1998. The company has grown over the years and expanded to six facilities across the U.S., with over 100 employees and over 55,000 products. The continued growth and success resulted in an acquisition in 2007 by thyssenkrupp AG.
Thanks for the feedback Steven! We treat all orders like a big deal, I am glad this got to you in a timely manner!