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OnlineMetals.com has a rating of 4.7 stars from 685 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OnlineMetals.com most frequently mention customer service, fast delivery, and next day. OnlineMetals.com ranks 1st among Hardware Store sites.
Proactively asks for customer feedback
This company responds to reviews on average within 18 days
I'm lucky enough to have one of the warehouses 20 minutes away from me so if its in stock there I can do customer pickup and save shipping costs. Shipping on an 8 foot piece of steel can almost double the price. My last order was placed mid morning got my conformation email for pick same afternoon. Great service guys and thanks.
Experience in order process and shipping was good. Still extremely unhappy with cost of freight that exceeded by far the actual cost of shipment. I actually need more of the same item previously ordered but am seeking local or alternative sources due to the shipping cost. May order from Alibaba or Aliexpress if not local.
The ordering was easy. The pieces arrived and were what I was expecting. I happy with the process.
Customer Service - 10/10
Quality of products delivered 1/10
Thanks for the feedback Russell! I just sent you a message to help resolve this!
I had to get estimates this time and it was way easier than expected! Thank you.
Thanks for the feedback Brett! I am glad we were able to get you the estimate you needed! You can always feel free to reach out to us about any pricing questions!
Did Will Call at Toledo - Went very smoothly. Thank you
Appreciate the positive feedback about our Will Call pickup locations. Any details will help us improve and expand this exciting part of our business. Looking forward to working with you again soon!
The woman who took my order was very kind, helpful and patient! Thank you.
Thanks Martin, we will be sure to let our team know about your great experience!
Excellent variety of materials. Easy to order online. Very good prices. Repeat customer, for sure.
Thanks for the feedback Dave! I am glad we can be a reliable source for you!
Fast and easy purchase. Would and have buy from them again.
Thanks for the feedback Lynn. I am glad we can be a reliable source for you!
Easy online ordering, and so far everything has shipped fast, and was exactly what I ordered.
Thanks for the feedback Terry. We pride ourself on shipping all orders the same business day if placed before 3pm. I am glad you find our website user friendly, we do more and more updates to the website to make it as user friendly as possible!
Plate was correct and shipped well. Took longer than expected to get shipping info.
Thanks for the feedback Micau! I am glad the plate arrived to you in good condition. I apologize it took longer to get the shipping information, we usually try to link it up on the website when it ships, but if you ever do not see it, let us know and we can work to get that for you a little faster.
Great pricing and fast delivery. My go to people for my small projects.
Thanks for the feedback John! I am glad we can be a go to metal supplier for you and all of your metal needs!
Very easy to order, great selection and very fast shipping!
Thanks Rick! So glad to hear our site experience is meeting and exceeding expectations.
Well informed customer service rep.
Quick fulfillment of order
Thanks for the feedback Jeff! We are glad we could get you the material you need in a timely manner!
Placed the order! Material was in stock! Shipped on time. Received with no issues.
Thanks for the feedback Michael! I am glad we could get you the material you need in a timely manner.
Working with,customer service, they made my ordering very easy.
So glad to hear you are enjoying our new Seattle pickup location, Brett! We will tell our team about your great experience.
Great prices and fast economical shipping, they are now my go-to source for material.
Thanks for the feedback, Timothy! We are happy to be your new go-to source for materials. Do reach out if you have any questions in the future, we are happy to help!
THe new website is better. It was easy to find what I needed and buy it.
Thank you for the feedback Dave. I am glad you find our website user-friendly. We try to monitor it, and make sure it is easy for everyone to use, so if you ever have any issues, let us know. Have a great day!
Outstanding assistance from sales staff. (As always!)
Thanks for the feedback John! I am glad you had a great experience with our customer service/sales team! We have a very great group that is hardworking and happy to help, definitely let us know if you need anything in the future!
Ordered online and received in about 1 week.
MTR's came in exactly as needed.
Thank you for the feedback Chros! I am glad we were able to provide you with the material you need in your time frame. We usually try to get all of our orders shipped the same business day if placed before 3pm!
It was great and it was delivered on time and in good condition
Thanks for the feedback Don! I am glad we could get the material you needed to you within your timeline!
Nice quality aluminum, delivered quick. Thank you very much online metals team
Thanks for the feedback Brad! I am glad we could get you the aluminum you need in your time frame!
Convenient source of metals with quick delivery. Cut to size available.
Thanks for the feedback Paul! I am glad you are able to find the material you need on our website. We are constantly adding to our list of materials we can offer to help service more customers who can not find this material elsewhere.
Great price and the service when I picked up was excellent! I'll be back.
Thanks for the feedback Jack! I am glad you had a great experience with our customer service team! We are constantly trying to hire new people who are happy to help all of our customers.
It took about 2 minutes to pick up my order. The worker was incredibly polite and cheerful.
Thanks for the feedback David! I am glad you had a great experience with us, we pride ourselves on having the best customer service and warehouse staff that are always willing to help!
Gain trust and grow your business with customer reviews.
As the world’s leading eCommerce metal and plastics supplier, Online Metals specializes in cut-to-size, small to medium quantity orders, shipped direct to any location. Our skilled customer service and sales team is ready to assist with any questions and to help with custom quotes and orders.
Our customers range from private individuals and multinational corporations to small schools and massive government agencies, working on projects as diverse as furniture repair to space craft!
In short: we provide the materials you need to create amazing things!
Online Metals was a garage start-up, founded in Seattle in 1998. The company has grown over the years and expanded to six facilities across the U.S., with over 100 employees and over 55,000 products. The continued growth and success resulted in an acquisition in 2007 by thyssenkrupp AG.
Thanks for the feedback! I am glad we could get you the material you needed in a timely manner.