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OnlineMetals.com has a rating of 4.7 stars from 685 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OnlineMetals.com most frequently mention customer service, fast delivery, and next day. OnlineMetals.com ranks 1st among Hardware Store sites.
Proactively asks for customer feedback
This company responds to reviews on average within 18 days
I'm lucky enough to have one of the warehouses 20 minutes away from me so if its in stock there I can do customer pickup and save shipping costs. Shipping on an 8 foot piece of steel can almost double the price. My last order was placed mid morning got my conformation email for pick same afternoon. Great service guys and thanks.
Experience in order process and shipping was good. Still extremely unhappy with cost of freight that exceeded by far the actual cost of shipment. I actually need more of the same item previously ordered but am seeking local or alternative sources due to the shipping cost. May order from Alibaba or Aliexpress if not local.
It took about 2 minutes to pick up my order. The worker was incredibly polite and cheerful.
YOU WERE VERY THOROUGH AND WELL INFORMED EVERYTHING WAS EXACTLY WHAT I NEEDED I WILL SHOP HERE AGAIN THANK YOU
Thanks for the feedback Dennis! I am glad we were very reliable for you, and we hope to keep being a reliable source for you!
Great service, good prices, fast shipping, no hassle, easy ordering, whether it's one piece or 100
Thanks for the feedback John! I am glad we are able to provide you the material you need in a timely manner to meet your time line!
I am very impressed with the ease of ordering from Online Metals, and will do so again and again!
Thanks for the feedback Lavonne! I am glad you were able to order easily through us. We try to make the ordering process as user-friendly as possible, let us know if you ever have any issues!
Great customer service and quality materials for all my work. Thank you!
Thanks for the feedback Jeff! I am glad we can provide you with the best customer service possible! If you ever need help finding material you can not find, let us know!
Quick and easy service. Order was received in a timely manner.
Thanks for the feedback Ingrid! I am glad we were able to get you the material you needed to fit your timeline!
Nice doing business with you, highly recommended, professional.
Thanks for the feedback Ryan! I am glad we were able to be a good source for you! I hope you keep coming back, we'd love to continue business with you!
Great experience, Nothing much to say due to this was handled online.
Thanks for your feedback Armstrong trucking! I am glad you did not run into any issues, if you ever need help placing orders, or are trying to get a large quantity, let us know and we'd be glad to help you get what you need!
Nice & easy. Material in stock. Super fast shipping. All good
Thanks for the feedback John! I am glad we are able to be a reliable, fast, and easy to use source for your metal needs!
Excellent service. Material arrived well packaged. No damage.
Thank you for the feedback George! I am glad we can provide you with great service, and get you the material you need in good condition.
Looking for anodised a;lu, to engrave and then it was here!
Thanks for the feedback Mike! I am glad you were able to find the anodized material that fit your needs!
Flawless material arrived well protected. I will order again.
Thanks for the feedback Joel! I am glad your material came in the best possible condition. Thank you for your business, and we are glad to hear you will continue ordering from us in the future!
Some metal suppliers will not deal with smaller orders You do. Thank's
Ordered was quickly shipped, i was pleasantly surprised how great the product and service was
Thanks for the feedback Tevin! I am glad we were able to get you the material you need in a timely manner. We pride ourselves on having the best customer service, if you ever run into any issues, please let us know, we'd love to help! Our number is 800-704-2157, and our email is sales@onlinemetals.com.
Quality materials and great delivery times. Keep up the great work!
Thanks for the feedback! Excited to help support your next project.
Metal selection and sizing was very easy. Shipping was very fast.
Thanks for the feedback Dax! I am glad we were able to provide you with the material you need in a timely manner.
Order was shipped very quickly and packaged very well. Pricing is excellent as well
Thank you, Joe! We are glad to hear both our service and pricing were exactly what you needed.
Great quality and best pricing. All delivered as expected.
Thanks for the feedback Bill. I am glad we are able to to provide you with the material you need at the best price, we always try to be as competitive as possible when it comes to pricing! Let us know if you ever have a cart with a value of over $1000.00 and we can work with you guys on bulk pricing!
I needed aluminum rectangle tube. They have it and shipped it right away. Thanks
Our catalog is only growing, so if you start needing more complex shapes and materials head to OnlineMetals.com. Thanks Harold!
Good service, good prices and very fast delivery of what we requested.
Thank you for the feedback Itzel. I am glad we can be a reliable and fast resource for you to get what you need in a timely manner!
I have had very good luck with metal I have purchased from online metals.
Thanks for the kind words, Ron. We don't call it luck when we put as much pride in our work as we do and are glad to be meeting your expectations!
Delivered quickly and well packed. Will order from them again.
Thanks Bill! Glad we were able to get you what you needed when you needed it.
Gain trust and grow your business with customer reviews.
As the world’s leading eCommerce metal and plastics supplier, Online Metals specializes in cut-to-size, small to medium quantity orders, shipped direct to any location. Our skilled customer service and sales team is ready to assist with any questions and to help with custom quotes and orders.
Our customers range from private individuals and multinational corporations to small schools and massive government agencies, working on projects as diverse as furniture repair to space craft!
In short: we provide the materials you need to create amazing things!
Online Metals was a garage start-up, founded in Seattle in 1998. The company has grown over the years and expanded to six facilities across the U.S., with over 100 employees and over 55,000 products. The continued growth and success resulted in an acquisition in 2007 by thyssenkrupp AG.
Thanks for the feedback David! I am glad you had a great experience with us, we pride ourselves on having the best customer service and warehouse staff that are always willing to help!