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OnlineMetals.com has a rating of 4.7 stars from 685 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OnlineMetals.com most frequently mention customer service, fast delivery, and next day. OnlineMetals.com ranks 1st among Hardware Store sites.
Proactively asks for customer feedback
This company responds to reviews on average within 18 days
I'm lucky enough to have one of the warehouses 20 minutes away from me so if its in stock there I can do customer pickup and save shipping costs. Shipping on an 8 foot piece of steel can almost double the price. My last order was placed mid morning got my conformation email for pick same afternoon. Great service guys and thanks.
Experience in order process and shipping was good. Still extremely unhappy with cost of freight that exceeded by far the actual cost of shipment. I actually need more of the same item previously ordered but am seeking local or alternative sources due to the shipping cost. May order from Alibaba or Aliexpress if not local.
It was great! Very pleased with the product and the customer service.,
Quick accurate order fulfilment. Will use again in future
Thank you, Ken! We are here when you need us.
Easy to order. Easy to talk to customer service. Items arrived quickly and undamaged.
Thanks for confirming we are meeting expectations on a few of the major pillars of our business, Sheila: Easy-to-use site, top-notch service, and first-class operations and packaging.
Easy ordering process and fast shipping. I'll definitely order from them again!
Thanks for the feedback Derrick. We'll be here when your next project comes around, and look forward to working with you again soon!
The metal screens arrived in great shape and packaged very well.
Thanks, Brad! Can't wait to see what you do with your new materials.
Very good just what I ordered and was delivered when I needed it.
Thank you for the feedback Howard! I am glad we were able to provide you with a great experience. Let us know if there is ever anything you need, but do not see!
Everything went as planned. Received my aluminum on time and in excellent shape. Thank You!
Thanks Paul, we look forward to helping you with your next project!
Very pleased with the rapidity of shipping. I will be a return customer.
Thanks Jeff, quick shipping and easy order pickup are two of our service pillars. Glad to hear you are enjoying your experience with us!
As always the service was great and the product selection is the best
Thank you for the feedback Mark! I am glad we have what you are looking for! If there is anything you need, but do not see, let us know!
Panel well protected in shipping. Arrived as expected!
Thanks, Keith, glad everything arrived as expected. Excited to hear you value our extra packaging efforts!
Online Metals is my go to place for partial length material
Thanks for the feedback David. I am glad we can be a reliable source for you. If you are ever looking for something you do not see on the website, we can help you, just let us know! Our number is 800-704-2157!
Quick and easy to use. Always have stock of what I need. Shipping is fast.
Thanks for the feedback Shawn! I am glad we are able to get you what you wanted in a timely manner. If you are ever needing help finding something, let us know!
Received my order quickly. Happy to do business with them again.
Thank you for the feedback Brian! I am glad we were able to get you what you need in a timely manner. Let us know if you need any help!
Everything just as ordered. Will give Online Metals future business.
Thank you for the feedback Norman. I am glad we were able to get you what you were needing!
Easy to shop! Great variety of materials and shipping is easy!
Thanks Adam, glad we are a material supplier you can depend on!
OM has always provided excellent service with quality metals. They're my goto.
Thank you for the feedback Sheldon! I am glad we can be a reliable source for you! Let us know if you ever can not find what you need!
I am really happy with my purchase. Great prices and selections, and I found exactly what I needed.
Thanks Rob, we are looking to grow our catalog every day so never hesitate to check back or ask if we are looking to add what you are looking for!
Great prices on material needed- on-time delivery of material.
Thank you for your feedback Viki. I am glad you find us a dependable supplier. If you are ever ordering in bulk, don't hesitate to send us an email to sales@onlinemetals.com, and our sales team can get you the best pricing we can do!
Experience was great. Will definitely order all my metal needs from you guys.
Thank you for the feedback Thomas! Let us know if there is ever anything you need, but do not see!
Your metal prices are passable. Your shipping costa are out of sight.
Thank you for the feedback Roger. I will be reaching out to you shortly!
Very easy to order online. Orders are received quickly.
Thank you for your feedback Jim. I am glad you find our website user-friendly, and that you received your order in a timely manner. Have a great day!
Great selection, easy checkout process, quality packaging and delivery.
Thank you for the feedback Ryan. I am glad we are able to supply what you need in a timely manner. Have a great day!
Item ordered, cut to custom size accurately and product as described.
Thank you for the feedback Robin. We are happy to get you custom cut material in the best condition possible. If there is ever anything you need that you have a hard time finding, don't hesitate to reach out to us at sales@onlinemetals.com.
Gain trust and grow your business with customer reviews.
As the world’s leading eCommerce metal and plastics supplier, Online Metals specializes in cut-to-size, small to medium quantity orders, shipped direct to any location. Our skilled customer service and sales team is ready to assist with any questions and to help with custom quotes and orders.
Our customers range from private individuals and multinational corporations to small schools and massive government agencies, working on projects as diverse as furniture repair to space craft!
In short: we provide the materials you need to create amazing things!
Online Metals was a garage start-up, founded in Seattle in 1998. The company has grown over the years and expanded to six facilities across the U.S., with over 100 employees and over 55,000 products. The continued growth and success resulted in an acquisition in 2007 by thyssenkrupp AG.
Thank you for the feedback Julie! I am glad we were able to help you with your metal needs! Let us know if you ever need help finding material!