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OnlineMetals.com has a rating of 4.7 stars from 685 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OnlineMetals.com most frequently mention customer service, fast delivery, and next day. OnlineMetals.com ranks 1st among Hardware Store sites.
Proactively asks for customer feedback
This company responds to reviews on average within 18 days
I'm lucky enough to have one of the warehouses 20 minutes away from me so if its in stock there I can do customer pickup and save shipping costs. Shipping on an 8 foot piece of steel can almost double the price. My last order was placed mid morning got my conformation email for pick same afternoon. Great service guys and thanks.
Experience in order process and shipping was good. Still extremely unhappy with cost of freight that exceeded by far the actual cost of shipment. I actually need more of the same item previously ordered but am seeking local or alternative sources due to the shipping cost. May order from Alibaba or Aliexpress if not local.
Recieved my order quickly. The material was packaged very well - metal can be hard to ship, but the cardboard packaging protected my order well. Custom size cuts were very well made and the size was spot on. Very good experience.
Received my order in a timely manner, however there was some damage to the edge of the metal sheets like someone jammed a forklift into it. Also a few scratches on the surface of the diamond plate.
* OnlineMetals.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thanks for the feedback Kevin! I will be reaching out to you shortly!
No problem. Ordering went smoothly and, although there was a delay in delivery I was kept updated until the material arrived so that it did not impact my production schedule.
Thanks for the feedback Joseph! I am so glad the ordering process went smoothly! We usually try to keep our customers up to date on orders, to ensure it doesn't not impact their production schedule. So glad, it did not impact yours!
I ordered 2 20lb proto boxes, one brass, one aluminum. When it came in (both in the same box) the box was severely damaged and about 2lbs worth of aluminum was missing unfortunately… I gave them a call, explained the situation and not only did they send me the 2lbs of missing aluminum, they sent me a whole new 20lb proto box for free! Great customer service! Highly recommended.
Thanks for the feedback Mckale! I am so sorry there was initially an issue, but I am so glad we were able to fix this for you and get you the missing aluminum, and more!
I always like dealing with onlinemetals.com they are fast, reliable, and fairly priced. I like the discount codes they send.
Thanks for the feedback Tim! I am so glad we can be a reliable supplier for you!
My goto source for small quantities of metal. Shipping a little high... I wish they'd use flat rate postal for Shipping small pieces.
Thanks for the feedback Lyndon! I am so sorry about the shipping cost, we had to renegotiate our rates with UPS. I am glad we can be a go-to source for you!
Very fast and easy, the plate was incredibly packed and was nice and flat after getting the package opened.
Great selection of sizes and material. Shipment was just a little slow due to being on the opposite coast from me.
Material order worked well. BUT, your persistent and obnoxious ads make me wish I'd not ordered from you!
Great customer service, even after the sale. Quality product and prompt shipping. Will not hesitate to place another order with this company.
I ordered about 60 custom cut pieces of stainless steel sheet metal. Cuts were clean and accurate. Very well packed.
Had exactly what I needed. Material was in top condition and minimum burrs.
I would recommend to friends and family.
Thanks for the feedback John! I am so glad this material was in the best possible condition for you!
I ordered a 12" long section of tubing that was 1.5" OD x 0.049" wall x 1.402" ID in 304 seamless stainless steel. The order was accurately filled, and the tube was promptly delivered. I couldn't be happier with my purchase.
Thanks for the feedback Karl! I am so glad we could get you the material you are needing in great condition! Hope to see you order more in the future!
Shipping is fast, prices are reasonable, and the election of ferrous and nonferrous alloys is great! I can always find what I need for a shop project.
Thanks for the feedback Ralph! I am so glad we can be reliable source for all of your metal needs, to ship out as soon as possible!
Received some material that had surface issues which Online immediately replaced. Very good customer service.
Thanks for the feedback Michael! I am sorry to hear there was an issue with your material, but I am happy we were able to get this issue resolved for you!
Ordered some specific pipe, to fit a connector puck and threading.
Had the pipe cut to specific length. All was done as ordered.
The only thing was that the units needed to be de burred.
Price and quality is good. Delivery fast and well documented.
Thanks for the feedback Marius! I am so glad we could provide you with the material you needed within your time frame!
My original order was cut to the wrong size. Within a few days I received a follow-up order, with the product cut to my specifications, no additional charge!
Thanks for the feedback Julian! I apologize there was an issue with your order, but I am so glad we were able to resolve this by sending the correct material back out to you at no extra cost!
This company is somewhat unbelievable.
They offer products that are hard to get.
To an extent they will customize your order by cutting to size.
This makes the company a PRACTICAL source.
Their product line is, gratefully, expansive and expanding.
(Perhaps a future expansive service is to offer custom machining service as well!)
Their online checkout is so smooth and efficient.
Their customer service is exceptional, seemingly customized.
Their chat window is staffed by a very competent person.
All of the above make this a very valuable source.
In my experience few companies are able to operate online at this level of competence.
Although embarassing, I honestly need to add that they fix my stupid mistakes without complaint.
These cost them a loss of time and effort. Thank you!
Thanks for the feedback Bill! I am so glad you had a great experience with us. Our experienced customer service team is always happy, and ready to help!
Great! Significant increase in shipping cost was the only disadvantage. Otherwise the order came in fine!
Thanks for the feedback Dena! I apologize, UPS has renegotiated the shipping cost. I am glad the material came in great condition for you!
Great selection of metals in alloys and sizes I could not find anywhere else. Will be my go-to for future needs.
Thanks for the feedback Glenn! I am so glad we can be a go-to for all your metal needs!
First time for me buying stock metal. Excellent advice, and help in designing a vintage switch board.
Very fast delivery from both locations. Packaging could not have been better.
Thank you,
Thanks for the feedback Nelson! I am so glad the ordering process went smoothly for you! Hope to continue to do business with you sooner!
Great metal great price and fast shipping. I bought metal to fix my slides on my rollback and it was perfect and came very quick
Thanks for the feedback Ryan! I am so happy we can be a reliable source for you!
I appreciate the well organized webpage to get just what you were looking for. Great service and quick delivery.
Thanks for the feedback! I am glad you were able to find what you needed for all your metal needs!
Thank you for the follow up to see if my items were delivered,
This is wonderfule communication,
Have a nice day,
Product was exact size as stated-shipped quickly-worked perfectly. I used this to make custom riser blocks for my astrophotography rig.
Gain trust and grow your business with customer reviews.
As the world’s leading eCommerce metal and plastics supplier, Online Metals specializes in cut-to-size, small to medium quantity orders, shipped direct to any location. Our skilled customer service and sales team is ready to assist with any questions and to help with custom quotes and orders.
Our customers range from private individuals and multinational corporations to small schools and massive government agencies, working on projects as diverse as furniture repair to space craft!
In short: we provide the materials you need to create amazing things!
Online Metals was a garage start-up, founded in Seattle in 1998. The company has grown over the years and expanded to six facilities across the U.S., with over 100 employees and over 55,000 products. The continued growth and success resulted in an acquisition in 2007 by thyssenkrupp AG.
Thanks for the feedback Tim! I am so glad we could get the material to you, that you needed, in good condition! Our warehouses pack every order to protect the material as best we can!