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OnlineMetals.com has a rating of 4.7 stars from 685 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OnlineMetals.com most frequently mention customer service, fast delivery, and next day. OnlineMetals.com ranks 1st among Hardware Store sites.
Proactively asks for customer feedback
This company responds to reviews on average within 18 days
I'm lucky enough to have one of the warehouses 20 minutes away from me so if its in stock there I can do customer pickup and save shipping costs. Shipping on an 8 foot piece of steel can almost double the price. My last order was placed mid morning got my conformation email for pick same afternoon. Great service guys and thanks.
Experience in order process and shipping was good. Still extremely unhappy with cost of freight that exceeded by far the actual cost of shipment. I actually need more of the same item previously ordered but am seeking local or alternative sources due to the shipping cost. May order from Alibaba or Aliexpress if not local.
My aluminum sheet arrived as time estimated, during inspection i noticed:
- Couple places have dents on the edge ( minor)
- Sheet protected by a strong plastic film on both side.
- Exact size as i ordered.
- Thickness is exact as stated ( I measured by a micro meter).
Over i rated this company 4 stars, 1 star subtracted by high shipping cost.
Search and search for a steel pipe/tube that would work to repair the PTO drive shaft for my Massey Ferguson hay bailer. This repair part worked perfectly with a bit of welding to complete the repair. The strength of the PTO shaft should work for years to come
Thanks for the feedback Larry! I am so glad you were able to get the piece you needed for your project! I am so glad that this should last for a while, let us know if you need to get more on order!
This was my first order and everything was great. Shipped way faster than expected and prices were incredibly reasonable.
Thanks for the feedback Dustin! I am so glad we were able to get that to you guys in a timely manner!
I ordered a piece of material that appeared to be readily available on the web site. I chose overnight shipping at checkout. The next day the order just said "processing" so I called customer service. The reps were friendly and helpful but the material was not in stock and was shipping from an outside vendor. I was told a substitute piece was available in-stock. I requested that piece be shipped in addition to the one coming from the outside vendor. Unfortunately, this did not happen. It took two more calls to customer service over the next couple days to finally get the second piece shipped. In the end, they both arrived the same day and I was able to cut and deliver the rush parts I had to make. This was a rather stressful experience, given the emergency nature of the job I was working.
* OnlineMetals.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thanks for the feedback Justin! I am so sorry to hear about your experience, I will reach out to you shortly!
Online metals had the sizes of brass I was looking for. Both services and pricing was great.
Thanks for the feedback Chris! I am so happy we are able to provide the material you needed at the best price!
Great, as always. Quick to order. Save by picking it up in person. Same great staff at the warehouse. Keep those prices coming!
Thanks for the feedback Otis! I am so glad we were able to get you the material you needed, and set up for pickup! I am so glad you had a great experience with the warehouse staff as well!
First time order with OnlineMetals.com. Order arrived as promised, on time and well packaged. We'll definetly use this company again for future orders.
Thanks for the feedback Phil! I am so glad we were able to get this material in the best possible condition, and can not wait to continue doing business with you in the future!
It was nice getting exactly what I ordered and quickly just wish shipping was more reasonable
Online Metals provided the right product and fast delivery. Will use them again in the future.
Thanks for the feedback Wayne! I am glad we got the material to you in the timeframe that worked best for your project!
I gave a 2 because i feel $56 to ship 10 pounds bent me over!
As usual your service was prompt and courteous. I was able to pick up my order in three days. Good job by all.
Jody Michaels
Thanks for the feedback Jody! I am so glad you had a great experience with our fabulous customer service team. Our customer service team is always happy to help!
Good place to get metal online and 95% of the time I get it in just a couple of days. I do wish there was better prices for shipping on the longer sizes.
Thanks for the feedback Kevin! I am so glad we can be a reliable source for you! If you ever have any issue with pricing, just give us a call, and we can try our best to help!
Was very easy to order what I needed. Shipped quickly. Got exactly what I ordered with clean accurate cuts.
Thanks for the feedback Robert! I am so glad we were able to get you the material you needed shipped as soon as possible!
Quickly rectified an issue with a missed cut. Will definitely be a return customer.
When I called to ask about this the person said We don't clean up the edges or the shavings.
Thanks for the feedback Nate, I will be reaching out to you shortly!
Needed a heavy "T" shape for a tract door only place that had ther and a good price
Quick service & quick delivery of both items I purchased.
Thanks, again.
Quick & easy. Just what I needed.
Thank you very much. I'll be back for more soon. 👍
Very fast quote, good price, fast shipping. I will definitely use again!
I got just what I needed in a reasonable amount of time.
Product as described and as I ordered with fast shipping. Thanks
I am a welder/fabricator in Pensacola, FL and can almost always find the odd-ball materials I need and I get it fast--fast--fast. Thanks a bunch
Thanks for the feedback Allen! I am so glad we could get you the material you need for all your projects. So glad they made it to you in a timely manner!
All items were cut nice and square and as specified.
Thanks for the feedback Steve! I am so happy we were able to get the material to you in the best condition!
I contacted OnlineMetals with a question because I was unsure of the appropriate metal for my project. They answered my call promptly, listened to my needs, and identified the best product for me and shipped it out quickly. The item arrived so quickly I was surprised by it. Great company to do business with.
Thanks for the feedback Leslie! I am so glad we were able to assist! Our amazing customer service team is always happy to help!
Ordering was easy and the customer service person was so very helpful and professional!
Gain trust and grow your business with customer reviews.
As the world’s leading eCommerce metal and plastics supplier, Online Metals specializes in cut-to-size, small to medium quantity orders, shipped direct to any location. Our skilled customer service and sales team is ready to assist with any questions and to help with custom quotes and orders.
Our customers range from private individuals and multinational corporations to small schools and massive government agencies, working on projects as diverse as furniture repair to space craft!
In short: we provide the materials you need to create amazing things!
Online Metals was a garage start-up, founded in Seattle in 1998. The company has grown over the years and expanded to six facilities across the U.S., with over 100 employees and over 55,000 products. The continued growth and success resulted in an acquisition in 2007 by thyssenkrupp AG.
Thanks for the feedback Loi! I am sorry to hear about shipping, usually we can help you out with that, if you can reach out to us prior to placing your order. Our number is 800-704-2157!