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OnlineMetals.com has a rating of 4.7 stars from 685 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OnlineMetals.com most frequently mention customer service, fast delivery, and next day. OnlineMetals.com ranks 1st among Hardware Store sites.
Proactively asks for customer feedback
This company responds to reviews on average within 18 days
I'm lucky enough to have one of the warehouses 20 minutes away from me so if its in stock there I can do customer pickup and save shipping costs. Shipping on an 8 foot piece of steel can almost double the price. My last order was placed mid morning got my conformation email for pick same afternoon. Great service guys and thanks.
Experience in order process and shipping was good. Still extremely unhappy with cost of freight that exceeded by far the actual cost of shipment. I actually need more of the same item previously ordered but am seeking local or alternative sources due to the shipping cost. May order from Alibaba or Aliexpress if not local.
Shipping is very expensive 3 -12" pc and 1 -24" pc 80$? I will think twice next time
* OnlineMetals.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I ordered aluminum tubing to make wind chimes and one of the tubes came with a pretty big dent in the side. I sent a message with some pictures and within a week I received a replacement and didn't have the hassle of returning the other piece. I would totally recommend and use again!
Thanks for the feedback Gail! I am so sorry, that happened the first time, but I'm glad we were able to get the replacement out to you in good condition!
My order arrived promptly and in good condition because they pack it so well
Thanks for the feedback Rod! I am so glad we were able to get you the material you needed in the best condition as soon as possible!
Been dealing with onlinemetals for quite a few years now. Cost are reasonable, lead time is too. Sometimes lead time is very fast.
Thanks for the feedback Rick! I am so glad we can be a reliable source for all of your metal needs!
Bought 2 sheets of 1/8 diamondback. Price was way lower than locally. But shipping was more than steel. That said even with shipping it was such a good price it was cheaper than locally. Shipping was speedy and delivery driver did a great job getting a 18 wheeler to my residence
Thanks for the feedback Joseph! I am glad we were able to get you some better pricing! We now have quantity discounts live on the website, but you can always call in with a large quantity and we can try to get you the best possible prices!
It was shipped fast very satisfied with quality of item
Thanks for the feedback Raymond! I am so glad we could provide you with the material you need to satisfy your metal needs!
Easily found what I wanted and it shipped. Quite effortless
Thanks for the feedback Christopher! I am so glad the ordering process went through flawlessly to get you the material as soon as possible!
Good service; good copper for single-point grounding plate.
Thanks for the feedback Gary! I am so glad we are able to supply you with the copper you need!
Very satisfied cut to measurements very prompt delivery
Thanks for the feedback Harolf! I am glad we can provide you with the cut to size material you need for any projects!
The.8125" diameter AL bar I received had spots (material imperfections) in the material after machining. The 1/2" diameter bars were perfect, thank you.
Thanks for the feedback Adam! I am glad the material arrived to you mostly, in tact. If you have pictures of the damage, we might be able to get some sort of partial refund.
I had placed and received previous orders to OnlineMetals in the past with excellent results. My experience with this order is good but not as good as my previous orders. With this latest order four business days lapsed before shipment. This is longer than my previous orders. My order was well packaged and was exactly as I ordered when it did eventually arrive.
Thanks for the feedback Leon! I apologize for the delay, most of our orders ship the same or following business day. I'd recommend calling in before placing your next order to ensure this does not happen! Our number is 800-704-2157!
The shipment arrived quickly and was exactly what we wanted.
Thanks for the feedback Erika! I am so glad we could get you the material you wanted to you, in a timely manner to be used for your projects!
I wanted to order some 1x2x.12 rectangular steel tube and 1x1x.12 square tube for will call pickup. I could order the rectangular thru the website, but as soon as I added the square tube the system no longer offered will call, so wanted to force the whole order to be shipped. It took chatting with a person to get the order placed so that it was all brought up from Portland for will call in Seattle. After the order was placed, everything went fine.
I appreciate being able to get metal ordered and pick it up in Seattle. I just wish the online system handled the ordering without needing human intervention.
Thanks for the feedback Rich! I am so glad your order was processed smoothly. I do apologize, there was an issue on the site, but it should be fixed now, but don't hesitate calling in, we are always happy to help!
I have a great local steel & plastics supplier, but they don't do brass or copper. Even though Online Metals prices are high, I'm grateful they have odd items like perforated sheet steel and brass & copper that I cannot get locally in small quantity.
Thanks for the feedback Andrew! We are so happy to hear we are able to provide you with the material you need! If there is ever something you need but don't see, feel free to email us at sales@onlinemetals.com!
Fast, accurate, and well packaged. Every order has been flawless in execution. Way easier to get what I need from Online Metals than driving the 15 moles yo my local supply house.
Thanks for the feedback Lee! I am so glad we can be a reliable source for you!
The pricing model is a little annoying (like most online vendors these days - there is a pretend discount that is the normal price, with occasional additional discounts), but it's hard to complain about a huge selection delivered quickly. I have been sourcing most of my metal from OnlineMetals for a couple years with zero regrets.
Thanks for the feedback Max! I am so glad we can be a reliable source for you!
Quick, fast and easy. What else can I say. They did everything to perfection
Thanks for the feedback Robert! Glad we could process your order in the best way possible! Hope to continue doing business with you!
Always a pleasure getting my stock from online metas. Shipping is fair and shipping time is awesome.
Thanks for the feedback Richard! I am so glad you like working with us!
I had 1 part in the order that came up short on the length. Called customer service and emailed them the details,with photos, and they corrected it quickly.
I will definitely order from them again in the future.
Thanks for the feedback Caleb! I am so glad we were able to resolved for you! Can't wait to continue doing business with you in the future!
Site was easy to use. Found exactly the size of bar stock I was looking for. Every time I've needed brass I have been able to find it. Be it bar stock, tubing or plate.
Thanks for the feedback Reid! I am glad you were able to get the material needed for your project! If there is ever something you need, but don't see, let us know!
I was pleased that the $10 shipping charge was honored, even though my order had to be shipped from two different locations and resulted in two deliveries on different days. Other suppliers may charge you for each package delivery.
Thanks for the feedback Parker! Yes! We were honoring that on most of our material, even if it shipped out of multiple warehouses, as we like to have one overall shipping cost instead of a bunch of them, as we know that can be a hassle.
I had an order placed and was scheduled for pickup. At the last minute I realized I needed some additional metals. There was no option for local pickup, so I started a Chat session. Without going into nuances, they checked for local stock and created a 2nd order for local pickup. While still on the chat, it turned out that one of the items I needed was damaged, but they offered to substitute the next larger size at the same price. That shows customer appreciation.
I indicated I would be in the area about 11:00. I received a text about 10:45 that the order was ready. Pickup was easy and quick.
Great service and products. Fair prices A+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Thanks for the feedback Michael! I am so glad we can provide you the service, and products needed for your projects.
Gain trust and grow your business with customer reviews.
As the world’s leading eCommerce metal and plastics supplier, Online Metals specializes in cut-to-size, small to medium quantity orders, shipped direct to any location. Our skilled customer service and sales team is ready to assist with any questions and to help with custom quotes and orders.
Our customers range from private individuals and multinational corporations to small schools and massive government agencies, working on projects as diverse as furniture repair to space craft!
In short: we provide the materials you need to create amazing things!
Online Metals was a garage start-up, founded in Seattle in 1998. The company has grown over the years and expanded to six facilities across the U.S., with over 100 employees and over 55,000 products. The continued growth and success resulted in an acquisition in 2007 by thyssenkrupp AG.
Thanks for the feedback John! I will be reaching out to you shortly!