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OnlineMetals.com has a rating of 4.7 stars from 685 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OnlineMetals.com most frequently mention customer service, fast delivery, and next day. OnlineMetals.com ranks 1st among Hardware Store sites.
Proactively asks for customer feedback
This company responds to reviews on average within 18 days
I'm lucky enough to have one of the warehouses 20 minutes away from me so if its in stock there I can do customer pickup and save shipping costs. Shipping on an 8 foot piece of steel can almost double the price. My last order was placed mid morning got my conformation email for pick same afternoon. Great service guys and thanks.
Experience in order process and shipping was good. Still extremely unhappy with cost of freight that exceeded by far the actual cost of shipment. I actually need more of the same item previously ordered but am seeking local or alternative sources due to the shipping cost. May order from Alibaba or Aliexpress if not local.
Excellent phone assistance
Product exactly as expected
Arrived before expected delivery date
Great place for metal!
Easy to navigate and find what was needed, fast shipping, packaged well.
Thanks for the feedback Scotch! I am so glad you were able to navigate our website, and that you were able to get the material you need!
Super fast shipping and materials. I live in Texas so it only took a day. Thank you!
Thanks for the feedback Kevin! I am so glad we can be a reliable source for you!
I received my order in a timely fashion, but when I opened the package the four pieces of precision ground drill rod I had ordered looked like spaghetti 3- 3/32 and 1- 2mm?
The box had a few creases in it but nothing major, still the rods were useless to me at that point.
I contacted customer service and the order was promptly replaced, except for one 2mm rod that I didn't mention but was included in the original order, I guess I thought the whole order would be replaced, because if one piece was bent they were probable all bent?
Oh well, I guess that on me for not being more specific?
So yes great customer service and I will buy from this company again.
Thanks for the feedback Terry! I am so glad you had a good experience with my customer service team. If you still need the other piece reshipped, please email us, and we can set that up!
I am really impressed by the amazingly low shipping and custom cut pricing Online Metals offers. Of course, the actual product (hot roll plate) was also just fine and arrived promptly. I am happy to recommend your organization.
Thanks for the feedback Timothy! I am so glad you enjoyed the protoboxes! We look forward to doing more business with you in the future!
Good quick shipping easy
Excellent selection
Well priced
The website was easy to navigate. The shipping time was good. Package showed up in good shape. Have no complaints.
Thanks for the feedback Christopher! I am so glad the site was easy to use, and you got the material in a timely manner!
I only needed 6" of this I-beam extrusion for a camera bracket. It is great that I can buy such small pieces of big extrusions. I would say that be sure to get more that you really need... My 6: piece wasn't cut precisely square and its not quite 6" (about 1/4" short) when squared up. I really did only need 5", so no problem.
Thanks for the feedback Doug! Sorry to hear it was undersized. Our cut tolerance is +.125, - 0. If it is ever off from that, please send us pictures to sales@onlinemetals.com, and we can try to get some sort of refund to make up for it. I am glad you were still able to make it work!
The website is easy to navigate and teh service was excellent
Thanks for the feedback Michael! I am so glad we could provide you with the best service, and that you were able to navigate the website easily.
Metal was exactly what I wanted. Close proximity to my house, will call pickup went ez.
Thanks for the feedback Ronald! I am so glad we could provide you with an easy pickup option for your order!
This is the first big order i submitted with you that had NO problems. I submitted a SCAR with you back in April and still have not received feedback due to that fiasco.
Thanks for the feedback April! I am so glad your order went smoothly. I see where you submitted that, and I have escalated this to management to get this taken care of for you.
I've really come to rely on you guys. I run a small specialty upholstery shop and need light weight and or decorative metals for my projects and you pretty much have everything. Any size and prices are reasonable. Also it's super convenient to have it shipped to my door! Great service and great products! You guys are awesome!
Thanks for the feedback Andy! I am so glad we can be a reliable source for you! Thank you for the business day!
Great service, Great Quality. Nice to be able to pick up in Toledo. If the product is in stock it is usually ready for pick up in a few hours or less.
Thanks for the feedback Marty! I am so glad we can be a reliable source for you, and we look forward to continue doing business with you!
The website is easy to navigate and the product description is helpful.
Thanks for the feedback! I am glad you were able to get the product you needed ordered seamlessly!
Fast shipping! Love ordering from online metals. You get the right stuff at a value price, quickly!
Thanks for the feedback Miller! I am so glad we could be a reliable source for you!
Hassle free and fast delivery. Competitive pricing!
Thanks for the feedback Gale! I am so glad we could be competitive on pricing and help you get the material you needed!
No problems. Exactly what I ordered, on time, packaged well.
Thanks for the feedback Mark! I am so glad we could get you the material you needed in a timely manner!
I ordered 2 "strips" of brass. One was exactly as ordered. One, the 1/4 inch thick had a curl to it that made it unsuitable for intended purpose. They were extremely helpful, fixed the issue, and credited me with the charge for the unsuitable strip. And the unsuitable strip I ordered may have been because I didn't know the correct piece to order. I will use this company in the future.
Thanks for the feedback John! Glad we were able to resolve this for you, and can not wait to continue doing business with you in the future!
Great price great shipping will definitely by all materials from you Thanks
Thanks for the feedback Lawrence. I am so glad we could get you a great price to help you get the materials needed for your projects.
The purchase went very smoothly. Ordering it online was easy with no issues whatsoever.
Thanks for the feedback Kim! I am so glad the process moved smoothly for you.
Great material availability and support for small orders. Well organized website and easy ordering. Got a great deal on shipping (this order).
Thanks for the feedback Wallace! I am glad we were able to provide you with the support, and material needed for your project! Anything 36" or under, and under 25lbs, can ship UPS ground for $9.99!
Arrived quickly and as ordered looks great hope to get a chance to use it soon'
Thanks for the feedback Joe! I am so happy we were able to get this material to you as soon as possible! We hope to continue doing business with you in the future!
Order was delivered very fast and was exactly what was ordered.!
Thanks for the feedback Ed! I am glad we had exactly what you needed!
Exactly what I needed and reasonable shipping cost. Thanks!
Thanks for the feedback Russ! I am glad we could get you what you needed at a great price!
A piece shipped from a 3rd party seller. Never an email regarding receipt of order, if/when shipped. Called Online Metals to track after 4 or 5 days and were not able and advised they would reach out to seller and I would get info back that day but nothing. Called again next day and same thing, no information. Received email late that day just as packaged arrived. Essentially it shipped and arrived on time but I had no idea if/when it was coming, no tracking.
* OnlineMetals.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for your feedback Claude, I apologize, the experience you had with us was not up to par. I will reach out to you shortly to resolve this!
Gain trust and grow your business with customer reviews.
As the world’s leading eCommerce metal and plastics supplier, Online Metals specializes in cut-to-size, small to medium quantity orders, shipped direct to any location. Our skilled customer service and sales team is ready to assist with any questions and to help with custom quotes and orders.
Our customers range from private individuals and multinational corporations to small schools and massive government agencies, working on projects as diverse as furniture repair to space craft!
In short: we provide the materials you need to create amazing things!
Online Metals was a garage start-up, founded in Seattle in 1998. The company has grown over the years and expanded to six facilities across the U.S., with over 100 employees and over 55,000 products. The continued growth and success resulted in an acquisition in 2007 by thyssenkrupp AG.
Thanks for the feedback Fred! I am glad our customer service team was able to assist you, and this came to you in your time frame!