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OnlineMetals.com has a rating of 4.7 stars from 685 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OnlineMetals.com most frequently mention customer service, fast delivery, and next day. OnlineMetals.com ranks 1st among Hardware Store sites.
Proactively asks for customer feedback
This company responds to reviews on average within 18 days
I'm lucky enough to have one of the warehouses 20 minutes away from me so if its in stock there I can do customer pickup and save shipping costs. Shipping on an 8 foot piece of steel can almost double the price. My last order was placed mid morning got my conformation email for pick same afternoon. Great service guys and thanks.
Experience in order process and shipping was good. Still extremely unhappy with cost of freight that exceeded by far the actual cost of shipment. I actually need more of the same item previously ordered but am seeking local or alternative sources due to the shipping cost. May order from Alibaba or Aliexpress if not local.
Online Metals is the place to go. I run a small one-man job shop style business and never get into large quantity jobs. They are one of the few places that will sell a small quantity of metals and they do it with reasonable prices. Shipping is always fast, and costs are not padded.
OnlineMetals.com has been a life saver for my small machine business.
Prototype boxes, the good, the bad the ugly. It's hit and miss but more home runs. Wish you could specify if you need it for Milling or lathe work but it's still worth it.
Thanks for the feedback Rob! I do apologize, if they do ever come to you damaged, let us know, and we can try to reship material for you!
I ordered a 12" x 18" piece. What showed up was a 12" x 10-5/16" piece, so I called Customer Service. The lady who took the call was fantastic. Within minutes she had taken care of the situation, and I was informed that a reorder was in process. Mistakes happen. Always will. But it's how we respond that says something, and I was impressed by how Online Metals responded. The new, correct piece showed up 2 days later.
Thanks for the feedback Phil! We do our best to make sure we get material to you as soon as possible, and i do apologize there was an issue with your order, but I am so glad we were able to fix this for you!
I placed my order on April 11,2024 and was told I would see it April 17,2024. My order arrived today April 22,2024. My customer is very upset with us not the material may not meet the certification that is listed because it is not what I ordered. I got the wrong material and no one will answer or return my phone calls.
* OnlineMetals.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thanks for the feedback Jane, I am so sorry this was definitely not a good experience. I will be reaching out to you shortly!
Brass plate 9" x 5" shipped to my door for custom guitar part - shipped fast - A+++ service will buy from again
Thanks for the feedback James! I am so glad we could get that brass to your door as fast as possible for you! If you have any pictures of the guitar you used the brass on, feel free to upload pictures to the link below or on social media using the hashtags #OnlineMetals, and #MadeWithMetals, as we would love to see pictures!
https://www.onlinemetals.com/en/made-with-metals-gallery
I'm trying the half hard brass to cut in my laser and appreciated OnlineMetals' cutting it to a size I could handle easier.
Thanks for the feedback Laura! I am glad we were able to cut that to help with your laser cutting process!
The order process was seamless and we received our shipment in the required time frame.
Thanks for the feedback Siddhesh! I am glad we could have a fast and easy ordering process for you!
Simple and uncomplicated. So rare these days so we will continue to use Online Metals.
Thanks for the feedback Penny! I am so glad the ordering process went smoothly for you, and hope to continue doing business with you in the future!
Couldn't find what I needed online. Called up and got excellent help, found some cutoffs that were just what I needed and saved me some money, too.
Thanks for the feedback Rob! I am so glad we were able to find that for you! Hope to see you continue to order with us in the future!
At first i felt a little high the price for shipping (ltl freight) but the delivery service went really smooth. Gladly im going to be purchasing more from OnlineMetals
Thanks for the feedback Yatzil! I am so glad you had a great experience with us, and look forward to doing business with you in the future!
I've been fabricating beach carts and found everything I need including many options not available locally!
Thanks for the feedback Michael! I am glad you were able to find what you needed! If you ever need something you don't see, just give us a call, and we can see if it is something we can source!
Very good experience I will definitely be ordering more materials in the future
Thank you
Thanks for the feedback Jacob! I am glad we can be a reliable source for you!
Site is relatively easy to navigate. Offered a wide array of different metals that I regularly use for blacksmithing. I ordered a variety of products and received all parts of my order within 5 business days. I look forward to my next purchase from OnlineMetals.
Thanks for the feedback Brad! I am so glad you find our site easy to navigate, we are constantly adding to our website and upgrading it so the site can be as user friendly as possible! Thank you so much for the business, and definitely reach out for your order if you have a large quantity, and we can try to help you get better pricing!
Selected my materials is extremely easy, shipping is extremely fast. Too Easy!
Thanks for the feedback Wes! I am so glad the ordering, and shipping process went smoothly!
All of my items finally arrived and I'm pleased that it didn't take any longer than expected
Thanks for the feedback Bruce! I am so glad this came in time to work for your project!
Can you please describe what was purchased?
Not sure if someone from my facility purchased without letting me know, or if this email was meant for someone else? Last week I received conformation for an order that was for a different company.
* OnlineMetals.com attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thanks for the feedback Allan! I will reach out to you shortly!
The quality and measurements were right on; shipping box was a bit fragile though 😕.
I will return shortly for a larger order.
Thank you
Thanks for the feedback Steve! I am glad the material made it to you in good condition. I do apologize for the box, if the material is ever broken, please let us know, send us pictures and we can issue a reshipment at no extra cost! Our email is sales@onlinemetals.com!
I had an issue with the order I received, it didn't have a PVC coating on one side. Honestly, i didn't check to see if the brass sheet I ordered automatically came with a PVC coating, but when I emailed saying i wish the sheet was covered, They immediately send out another. No questions asked. Because of this I was able to finish my project on time without losing time buffing out all those scratches!
Thank you Sharrell!
Thanks for the feedback Paul! I am so glad we could fix this for you. You can always give us a call before placing if you ever need to verify. Our number is 800-704-2157!
I like ordering from Onlinemetals, always fast and correct
Thanks for the feedback Michael! I am so glad we can be a reliable source for you!
Like usual all was simple to order with options that meet my needs
Thanks for the feedback Ryan! Glad we could provide you with the materials needed!
Wonderful and fast process to order online. Shipping was fast and came on time.
Thanks for the feedback Nicole! I am so glad the order process went well for you! Let us know if you ever need something you can't find!
Found just what we needed. Shipped and received in a timely manner.
Thanks for the feedback Randy! I am go glad you were able to get what you were needing in a timely manner!
Next day arrival no issues. Thanks for the prompt service. I will definitely
Re order use in the future
In my experience, Online Metals is extremely fast and accurate in filling and delivering orders. I was disappointed, however, in the large increase in their prices over those of last year. I guess inflation is to blame for that.
Hey Gary, glad to hear the experience is exceptional. We are constantly working on both product offering, pricing, and shipping pricing so continue to look back at the catalog for your next project and you might be pleasantly surprised.
Gain trust and grow your business with customer reviews.
As the world’s leading eCommerce metal and plastics supplier, Online Metals specializes in cut-to-size, small to medium quantity orders, shipped direct to any location. Our skilled customer service and sales team is ready to assist with any questions and to help with custom quotes and orders.
Our customers range from private individuals and multinational corporations to small schools and massive government agencies, working on projects as diverse as furniture repair to space craft!
In short: we provide the materials you need to create amazing things!
Online Metals was a garage start-up, founded in Seattle in 1998. The company has grown over the years and expanded to six facilities across the U.S., with over 100 employees and over 55,000 products. The continued growth and success resulted in an acquisition in 2007 by thyssenkrupp AG.
Thanks for the feedback Charles! We do our best to make sure we have the best prices and reasonable shipping cost!