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  • OnlineStores

OnlineStores

Ratings On Other Platforms

Trustpilot
4.2 / 5
ResellerRatings
4.1 / 5
Better Business Bureau
1.4 / 5
Corporate Values

Overview

OnlineStores has a rating of 4.7 stars from 272 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OnlineStores most frequently mention good quality, timely manner, and quick delivery. OnlineStores ranks 25th among Home Decor sites.

  • Service
    37
  • Value
    211
  • Shipping
    211
  • Quality
    210

This company responds to reviews on average within 11 days

Positive reviews (last 12 months): 90%
Positive
45
Neutral
2
Negative
3

Instant Feedback

1,530 reviews

6
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Business's Favorite Review

“Always good Quality Flags at a reasonable price”

Ed D.
7/15/20

Always good Quality Flags at a reasonable price. Good timely and professional service. Second to none. Keep up the fine work. Ed P. Blue Bell, PA

See full review
Top Positive Review

“Not enough American made items”

JR S.
8/12/24

Too many items I search are made in China. I am trying to only buy American or at the least, nothing from China. And sometimes I type in a search and it comes up with a totally unrelated item. I don't really like suggestions I didn't inquire about. Other than that, I am happy with what I have ordered and the clarity of shipping logistics

Reviews (272)

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Reviews that mention popular keywords

mail innovations (2)
Thumbnail of user kathyr1227
Maine
1 review
1 helpful vote
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October 17th, 2023
Verified purchase

I am disappointed these are smaller than what I thought I measured from the description. But overall, they have been useful in passing out to others to wear.

Reason I chose this business:

They were the only ones who had this pin in stock.

Value
Shipping
Quality
Thumbnail of user theochris776
Cyprus
1 review
6 helpful votes
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August 1st, 2023

Ordered may 23. More than a month later nothing arrived. Their website says 5-7 days internatiinal delivery. After a lot of emails basket4ballers say their courier is still investigating where the pack is. Asked for refund but nothing.
NEVER BUY AGAIN. THEY DONT CARE FOR CUSTOMERS

Tip for consumers:
basket4ballers
NEVER BUY AGAIN. THEY DONT CARE FOR CUSTOMERS

Products used:
Nothing arrived

* OnlineStores attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user andreao432
Andrea O. – OnlineStores Rep

Chris, We are not basketforballers.com. We are Onlinestores.com. You will not get any verification from us as you have the wrong website.

Thumbnail of user deniseb1024
New York
6 reviews
7 helpful votes
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February 14th, 2023
Verified purchase

Onlinestores is the parent company of a wonderful store called The English Tea Store.
Onlinestores is the absolute worst to deal with should you have a problem. I've bought A LOT from the ETS and one of the items did not taste right. As it was via Amazon, I had to contact the seller. OMG, you'd think I'd committed a major crime! I don't know where these Onlinestores sellers are located, but I was treated like a thief, a sneak, for trying to dare to get a refund for a small packet of bad tasting tea (Irish Cream Tea) I'd ordered this before and had been extremely tasy. The person responding to me was very J'ACCUSE, I could see the finger wagging and the "Aha, I caught you." It was ridiculous and angering. Customer service, don't make me laugh. I filed a complaint with the BBB and am waiting to see what these Onlinestores creatures will do. Make sure you're not dealing with Onlinestores or you'll be SORRRRYY.

Tip for consumers:
Make sure if you're using The English Tea Store or any stores that have Onlinestores as a parent company you DO NOT order on Amazon. Even less chance of a resolution of any issues.

Products used:
Various teas from The English Tea Store

Service
Returns
Quality
Thumbnail of user jacoby42
Jacob Y. – OnlineStores Rep

Dear Denise, We are very sorry for this experience with our company and understand your frustration.If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!

Thumbnail of user williamf2228
Ohio
1 review
1 helpful vote
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June 9th, 2023
Verified purchase

Quick and easy to find what I needed. Good description of what is included. Appropriate suggestions on what can or should be included with certain items ordered to make a complete order.

Value
Shipping
Quality
Thumbnail of user annetteo98
New York
1 review
0 helpful votes
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June 19th, 2023
Verified purchase
• Updated review

Last time I placed an order, I had a coupon code. I planned to use it, but your placement of the coupon code box I found was….unusual, and I completed the transaction before I was able to apply the code. I emailed you IMMEDIATELY after that transaction and asked if you would apply the $10 credit at your end. No. I was advised to use it on my next purchase. This IS my next purchase. Now your site/system is telling me the code is invalid. It HAS been a few months, but…there was no expiration date attached to the code, so…I'm feeling I got a raw deal and this "coupon" business is kind of shady. I was feeling really good about your company, wrote a really positive review, and have recommended you to several people. I'm not feeling really good about that now. I'm feeling duped. It's only $10, but it's kind of the principle.
Other than this issue, which has been ignored buy Online Stores, I'm a satisfied customer. The selection of products in my category has been good, prices reasonable, and delivery time excellent. Order accuracy 100% to date.

Coupon codes don’t seem “legit”. Twice was given a code, twice it didn’t work, twice was basically told, “too bad, so sad”… Prices are good anyway so I considered the coupons as “gravy” so to speak. Going forward I’m going to ignore them because I see they’re not legit. Seems like they’re asking for trouble doing that, though…

Reason I chose this business:

Found site accidentally, had a positive experience, repeated.

Service
Value
Shipping
Quality
Thumbnail of user andreao432
Andrea O. – OnlineStores Rep

Thank you for your review Annette. I am sorry that this has happened to you as you are a valued customer. We would recommend giving us a call before you place your order to ensure that your purchase matches the requirements of the code. You can reach us at 877-734-2458 or email customerservice@onlinestores.com.

Last time I placed an order, I had a coupon code
June 21st, 2023
Verified site experience
• Previous review

Last time I placed an order, I had a coupon code. I planned to use it, but your placement of the coupon code box I found was….unusual, and I completed the transaction before I was able to apply the code. I emailed you IMMEDIATELY after that transaction and asked if you would apply the $10 credit at your end. No. I was advised to use it on my next purchase. This IS my next purchase. Now your site/system is telling me the code is invalid. It HAS been a few months, but…there was no expiration date attached to the code, so…I'm feeling I got a raw deal and this "coupon" business is kind of shady. I was feeling really good about your company, wrote a really positive review, and have recommended you to several people. I'm not feeling really good about that now. I'm feeling duped. It's only $10, but it's kind of the principle.

Thumbnail of user susann1721
Iowa
1 review
0 helpful votes
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September 29th, 2023
Verified purchase

I haven't put this order out yet. I like to have a set on hand for when I need to replace the ones flying. Living on a flatland farm, our flags take a lot of weather abuse. These always hold up well.

Reason I chose this business:

I choose the ones MADE IN AMERICA!

Value
Shipping
Quality
Thumbnail of user angelaa98
Iowa
1 review
0 helpful votes
  • Send Message
November 8th, 2017

We live on top of a hill where the wind blows constantly the Super Tough flag is the only flag that can tolerate the weather and will last up to 6 months. Our flag flies 24 hrs a day every day!

Thumbnail of user hollyg390
Florida
2 reviews
0 helpful votes
  • Send Message
May 13th, 2023
Verified purchase

Thank you for the first order discount. I have only done 1 application so far with the product, so I can't provide a thorough review yet, but I look forward to seeing the results.

Value
Shipping
Quality
Thumbnail of user michaelw5841
Illinois
1 review
0 helpful votes
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March 28th, 2023
Verified purchase

I found it easy to shop on this site. I was happy with the purchase price of the flags. They shipped fast. I will have to wait and see how these flags hold up in the wind.

Value
Shipping
Quality
Thumbnail of user jessb437
Indiana
1 review
0 helpful votes
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April 28th, 2023
Verified purchase

Great size flag for kids school project. My daughter had to make a famous person out of a water bottle and she chose Betsy Ross and this size flag worked perfect for it.

Value
Shipping
Quality
Thumbnail of user christines2523
Missouri
1 review
0 helpful votes
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April 15th, 2023
Verified purchase

This did not work out for us. Our flag pole is 1 3/4" diameter; however, description for 2" diameter states that it should have worked up to 2" diameter.

Value
Shipping
Quality
Thumbnail of user jacoby42
Jacob Y. – OnlineStores Rep

Dear Christine S. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!, We are very sorry for this experience with our company and understand your frustration.

Thumbnail of user scottp1772
Florida
1 review
0 helpful votes
  • Send Message
August 14th, 2023
Verified purchase

I don't remember the person's name, but she got the part dropped shipped quickly and I was able to get my Skeetervac up and running for this season...thanks!

Reason I chose this business:

Price and availability of part

Value
Shipping
Quality
Thumbnail of user artm59
Washington
2 reviews
1 helpful vote
  • Send Message
June 13th, 2018

Flags were NOT as advertised. Sharp, clear stars in advertising... blurry out of propitiation stars on delived flags! No way to return..."Easy Return" on web site does NOT work! Avoid this business!

Thumbnail of user jacoby42
Jacob Y. – OnlineStores Rep

Dear Art, We deeply apologize for the delay in our Customer Service communications. Thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!

Thumbnail of user lorettap138
Iowa
1 review
0 helpful votes
  • Send Message
June 30th, 2023
Verified purchase

Easy to order, sent our logo in and proof was sent back in timely manner. Looks great and had the hats with in a couple weeks! Second time we have ordered and both times easy and great results!

Reason I chose this business:

Safety First!

Value
Shipping
Quality
Thumbnail of user tammyk47
Tennessee
1 review
12 helpful votes
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September 25th, 2017

Was searching for a smaller flag for outdoor landscaping project, found this website. The ease and simplicity of ordering was great. Also very SPEEDY delivery. The flag looks great too!

Thumbnail of user kenv123
Florida
1 review
0 helpful votes
  • Send Message
March 11th, 2023
Verified purchase

Very good quality very very happy with the flags! It will work well for what I am going to use them with. I will order again in the near future. Thanks again and quick shipping.

Value
Shipping
Quality
Thumbnail of user katrinas52
North Carolina
1 review
0 helpful votes
  • Send Message
July 24th, 2018

The flags are exactly as described and look great. Delivered without breaking and in good time. The flag hemming and long sticks with finial look elegant.

Thumbnail of user lynettes198
Wisconsin
1 review
0 helpful votes
  • Send Message
October 2nd, 2023
Verified purchase

The stick that holds the flag in the base is larger than in the past so now either have to shave the stick to fit the base or make the hole in the base larger to accommodate.

Value
Shipping
Quality
Thumbnail of user paulh673
California
1 review
0 helpful votes
  • Send Message
December 14th, 2018

I received the flag pole before it was promised, i wont know the quality until i open it on christmas morning, hopefully it will be of good quality and my wife will like it.

Thumbnail of user daniellef547
Virginia
1 review
0 helpful votes
  • Send Message
May 7th, 2023
Verified purchase

I made an order for safety glasses and ear plugs. The glasses came very quickly but the ear plugs were no longer available. They refunded my money and I placed an additional order.

Value
Shipping
Quality
Thumbnail of user geraldu140
Missouri
1 review
14 helpful votes
  • Send Message
May 25th, 2023
Verified purchase

I PLACE MY ORDER FOR HERITAGE DAYS FOR OUR PRIDE FLOAT IN JUNE. HOWEVER I RECEIVED THEM IN LESST THAN A WEEK OF ORDERING THEM. I ODERED 51 FLAGS. 50 FOR THE PARADE AND ONE FOR MY DECEASED HUSBANDS GRAVE FOR MEMORIAL DAY WEEKEND AS I WAS THE FIRST OPENLY GAY MAYOR ELECTED IN THE UNITED STATE OF AMERICA, THANKS FOR GETTING EXACTLY WHAT I WANTED AND FAST. GERALD E. ULRICH.

Reason I chose this business:

THEY HAD DECENT PRICES AND THE MORE THAT I BOUGHT THE BETTER THE PRICES GOT. VERY HAPPY.

Value
Shipping
Thumbnail of user darlac124
Pennsylvania
1 review
0 helpful votes
  • Send Message
October 23rd, 2023
Verified purchase

I tried a jar of Folláin Jam - bought it at an Irish festival in our area. Delicious jam. Found it on-line and bought several jars- 1 for my family and bought some for Christmas gifts.

Value
Shipping
Quality
Thumbnail of user dallasv12
Texas
4 reviews
1 helpful vote
  • Send Message
June 26th, 2023
Verified purchase

If I can believe in the product, these filters will be fine to use when I change my filter every 3 weeks. I have 5 cats and their hair and dander block the filter.

Value
Shipping
Quality
Thumbnail of user frankd1638
New York
1 review
0 helpful votes
  • Send Message
March 17th, 2024
Verified purchase

Easy to navigate and select products. Quick delivery

Thumbnail of user davidm10756
Florida
1 review
0 helpful votes
  • Send Message
January 30th, 2024
Verified purchase

It was fine, everything done online. This is my second purchase. Flags are made for locations with light to modest wind.

Value
Shipping
Quality
Thumbnail of user jacoby42
Jacob Y. – OnlineStores Rep

Dear David, Thank you for your review! We appreciate your kind words and work very hard to deliver our products quickly to our customers. We’d like to invite you to check out more of our product selection here- https://www.onlinestores.com/kitchen-dining.html

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From the business

Shop at Online Stores for the best selection of flags, poles, cases and accessories. Get the most competitive prices every day.

Business History

Online Stores is a well funded, privately owned, stable company that was founded in 2002. We operate from our 110,000 square foot facility in New Stanton, PA with 120 staff currently employed. Our family of stores includes Lightup.com, United-States-Flag.com, NorthlineExpress.com, EnglishTeaStore.com, DiscountSafetyGear.com, ConstructionGear.com, and SafetyGirl.com. In 2016 we expanded our business to include our latest store selling LED Lighting called Lightup.com, and we acquired Northline Express which is the leading online supplier of chimney pipe and fireplace accessories. We have opened 2 new shipping locations in 2017, Sparks, NV to serve our west coast customers and Youngwood PA which houses Northline Express.

We serve over 400,000 customers each year and we ship between 2,600 and 5,000 packages every day. We carry 40,000 items in inventory which have a value of over $10M.

Online Stores is the largest specialist retailer of flags, flag poles and accessories in the USA and probably the World. We carry over 10,000 different flag products. We are very proud of our brands, which include Super Tough and Super Knit for flags and flagpoles, Rugged Blue for safety equipment and work clothing, Safety Girl for women's work clothing and boots, Lumegen for LED lighting, and English Tea Store for tea, teapots and tea accessories.

Our products are available to all buyers through our websites, but we also offer wholesale pricing for merchants and distributors. To apply for wholesale pricing, please contact our sales team. Call 1-877-734-2458 ext. 308 (toll-free)

Company Representative

Thumbnail of user bigc73
Web D.
Typically responds within 11 days

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