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  • OnlineStores

OnlineStores

Ratings On Other Platforms

Trustpilot
4.2 / 5
ResellerRatings
4.1 / 5
Better Business Bureau
1.4 / 5
Corporate Values

Overview

OnlineStores has a rating of 4.7 stars from 272 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OnlineStores most frequently mention good quality, timely manner, and quick delivery. OnlineStores ranks 25th among Home Decor sites.

  • Service
    37
  • Value
    211
  • Shipping
    211
  • Quality
    210

This company responds to reviews on average within 11 days

Positive reviews (last 12 months): 90%
Positive
45
Neutral
2
Negative
3

Instant Feedback

1,530 reviews

6
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Newly updated product selection.
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How would you rate OnlineStores?
Business's Favorite Review

“Always good Quality Flags at a reasonable price”

Ed D.
7/15/20

Always good Quality Flags at a reasonable price. Good timely and professional service. Second to none. Keep up the fine work. Ed P. Blue Bell, PA

See full review
Top Positive Review

“Not enough American made items”

JR S.
8/12/24

Too many items I search are made in China. I am trying to only buy American or at the least, nothing from China. And sometimes I type in a search and it comes up with a totally unrelated item. I don't really like suggestions I didn't inquire about. Other than that, I am happy with what I have ordered and the clarity of shipping logistics

Reviews (272)

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mail innovations (2)
Thumbnail of user minhv30
Tennessee
1 review
0 helpful votes
  • Send Message
June 16th, 2023
Verified purchase

I hope my Oder is quality, and coming soon, my friend referred me your website, thank you very much, for the first time im Oder, if's use is good I'm will be get more, thank you

Value
Shipping
Quality
Thumbnail of user markj1702
Alabama
2 reviews
1 helpful vote
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February 20th, 2024
Verified purchase

Great price for a USA made product. Will be back againa and again. Always keep a spare in stock

Thumbnail of user abdulm113
GB
1 review
0 helpful votes
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November 21st, 2020

I bought electric Hydraulic Floor Jack from this criminals; zi repeat this is a floor jack to lift yiur vehicle during tyre replacement; so by nature this item can only be delivered by hand.
Not onlinestore or criminals as I can 100% call them, they sent me an empty flat pack box, as far as I am concerned it came from them, this people charged me for delivery; so they should have done everything to ensure at every stage it is protected by signature to released it, no that didn't happened, the empty box was push through my letter box; so we never had any contact or opportunity to reject the empty box; I sent a photo of the empty flat box; with the little postage sack; they didn't dispute this, so I concluded this scam came from them.
This experience has taken away my confidence buying stuff online.
China is a huge concern for me now, they have no fear of God in them, and most of them are willing to kill for money.
Avoid onlinestores; all this positive reviews are fake and dead trap to cajole you into buying, once your money is taken, it takes a month for the rubbish you didn't pay to be sent, you have no clue what day it get delivered.
Buy your stuff from. Shops, if you must buy online use Amazon or any Britiish site, avoid heartless Chinese devils.
A jack is no item anyone can pass through a letter box, pls find attached photos of the garbage they sent me, they created tracking number for their scam, this is their convincing scaming technique; they provide a tracking number for delivery empty box; my Electric Hydraulic Floor Jack was never delivered.

Thumbnail of user jacoby42
Jacob Y. – OnlineStores Rep

Dear Abdul, We apologize for the issue. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!

Thumbnail of user cynthiap1515
Florida
1 review
1 helpful vote
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November 1st, 2023
Verified purchase
• Updated review

This was my 2nd time ordering from On Line Storees. It was easy to place my order and my items were delivered on time. I even had a 10% discount because it was my birthday.

Reason I chose this business:

Had a good experience previously.

Value
Shipping
Quality
Thumbnail of user andreao432
Andrea O. – OnlineStores Rep

Thank you for your continued business Cynthia!

1st time purchaser
May 11th, 2023
Verified purchase
• Previous review

I FOUND WHAT i WANTED AND THEN CALLED TO SPEAK TO SOME TO CLARIFY A QUESTION. VERY HELPFUL. WILL ORDER AGAIN WHEN NEEDED.

Value
Quality
Thumbnail of user patrickd346
Arizona
3 reviews
2 helpful votes
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March 9th, 2024
Verified purchase

Very good and prices are fantastic. And I like the flags.

Reason I chose this business:

Best prices for the flags that we wanted.

Thumbnail of user jamesh6589
Illinois
1 review
2 helpful votes
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June 15th, 2023
Verified purchase

Received multiple emails saying I would receive a proof of the logo for my approval - that never came, and neither has the hard hat the logo was to be printed on.
Took my payment and then GHOSTED!

Sent an email but never received a response or resolution

Service
Value
Shipping
Quality
Thumbnail of user andreao432
Andrea O. – OnlineStores Rep

Thank you for your response. We tried reaching out to you via phone and email but both were incorrect. To follow up on this order please update your contact information with our custom department at 877-411-0035 or email customproducts@onlinestores.com.

Thumbnail of user danielt1642
Florida
1 review
0 helpful votes
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September 6th, 2023
Verified purchase

I've ordered twice now with OnlineStores and plan to do so again. I received my items in a timely manner and was very satisfied.

Value
Shipping
Quality
Thumbnail of user andreao432
Andrea O. – OnlineStores Rep

Thank you for your continued business Daniel!

Thumbnail of user frankh1264
New York
1 review
1 helpful vote
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September 15th, 2023
Verified purchase

Never shopped with you before so a little scary but your business description was in good grammar so fingers crossed

Value
Shipping
Quality
Thumbnail of user andreao432
Andrea O. – OnlineStores Rep

Thank you for your review Frank. We have been in business for over 20 years and we are located in New Stanton PA about 45 minutes from PGH. We are all local workers who work for Online Stores PA LLC.

Thumbnail of user dahliam21
California
1 review
0 helpful votes
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July 12th, 2023

I have ordered a flag for my new house, and it was delivered so quick! I am surprised with their good service!

Thumbnail of user deniseb1590
Illinois
1 review
5 helpful votes
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October 27th, 2022

Items came very well packaged. Everything was delicious. The package arrived on time and no damage. Enjoyed the gift basket immensely.

Products used:
Gift basket

Service
Value
Shipping
Quality
Thumbnail of user kerryt136
Colorado
1 review
0 helpful votes
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April 19th, 2023
Verified purchase

These supplies worked perfectly and were very cheap. So much better and less expensive) than the ones I bought from China.

Value
Shipping
Quality
Thumbnail of user davidz1037
Georgia
1 review
0 helpful votes
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June 7th, 2023
Verified purchase

Easy to navigate and find what you are looking for. Great description on the products. Quick in receiving the item

Value
Shipping
Quality
Thumbnail of user douglasf766
Iowa
1 review
0 helpful votes
  • Send Message
April 20th, 2023
Verified purchase

I was lucky to buy these boots, one pair of many over the years, on sale. I think it was 25% off with free shipping. Can't beat that!

Reason I chose this business:

Online always has this style of boot

Value
Shipping
Quality
Thumbnail of user malcolme23
California
3 reviews
0 helpful votes
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September 6th, 2023
Verified purchase

Excellent communication from order to delivery, including follow up after delivery. They have thought of everything, a delightful experience.

Reason I chose this business:

They usually have the things that I want.

Value
Shipping
Quality
Thumbnail of user tjg62
Texas
1 review
0 helpful votes
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August 18th, 2023
Verified purchase

The above statement merely causes for me to become repetitive with regard to what I had previously checked off.

Reason I chose this business:

Convenience!

Value
Shipping
Quality
Thumbnail of user karent955
New Jersey
2 reviews
0 helpful votes
  • Send Message
June 19th, 2023
Verified purchase

I've been using this company for many years now and never had any issues. Quick delivery and nice selection

Reason I chose this business:

Been using them for a long time. Most reasonably priced and carrys Bewleys coffee

Value
Shipping
Quality
Thumbnail of user andreao432
Andrea O. – OnlineStores Rep

Thank you for your continued business Karen!

Thumbnail of user judithb1036
Rhode Island
2 reviews
0 helpful votes
  • Send Message
May 13th, 2023
Verified purchase

My husband loves his flags. This is one of his favorites. Great colors and stands up to the weather.

Reason I chose this business:

Price and variety

Value
Shipping
Quality
Thumbnail of user codiep1
Rhode Island
1 review
0 helpful votes
  • Send Message
August 27th, 2023

This Super Tough Ukraine 12 x 18 flag is a very good quality flag its perfect for parades and other flag displays

Service
Value
Shipping
Returns
Quality
Thumbnail of user marks6892
Oklahoma
1 review
0 helpful votes
  • Send Message
December 3rd, 2023
Verified purchase

Very good flag Great place to get your flag from I would love to purchase all the other flags that are have to do with our country

Reason I chose this business:

Good material

Value
Shipping
Quality
Thumbnail of user kareng2579
Pennsylvania
1 review
0 helpful votes
  • Send Message
October 10th, 2023
Verified purchase

Happy to find a couple of childhood favourite's! Purchased the others to put in Xmas stockings. Probably the best shipping experience I've ever had!

Reason I chose this business:

They had what I was looking for

Value
Shipping
Quality
Thumbnail of user salomond1
Missouri
2 reviews
0 helpful votes
  • Send Message
December 28th, 2023
Verified purchase

I messed up my order and was able to return it and place a corrected order. No arguements, just professional service.

Service
Value
Shipping
Quality
Thumbnail of user jeffreyb1797
Michigan
1 review
0 helpful votes
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May 5th, 2023
Verified purchase

I've been trying to find this product at a reasonable price. This was it. Fast delivery, well packaged. No problems. As it should be.

Value
Shipping
Quality
Thumbnail of user melissat208
Florida
1 review
0 helpful votes
  • Send Message
October 30th, 2019
Verified purchase
• Updated review

Easy, great experience. Product was received in a timely manner and the quality of the flags was very good. Thank you for your promptness.

Reason I chose this business:

Had the product I needed

Reason I chose this product:

Veterans Day celebration. I needed 600 small American Flags for the celebration

Value
Shipping
Quality
Easy
October 21st, 2019
Verified site experience
• Previous review
Thumbnail of user sherrym901
Tennessee
1 review
0 helpful votes
  • Send Message
June 7th, 2023
Verified purchase

Very pleased with my first order received order on time the flags as expected,2nd order,if everything goes as before definitely give you all 5 stars

Value
Shipping
Quality
Thumbnail of user jeffc354
Georgia
1 review
0 helpful votes
  • Send Message
July 2nd, 2018

Flags arrived in time to display for the holiday. They wave effortlessly in the wind. This was my first order with OnlineStores.

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From the business

Shop at Online Stores for the best selection of flags, poles, cases and accessories. Get the most competitive prices every day.

Business History

Online Stores is a well funded, privately owned, stable company that was founded in 2002. We operate from our 110,000 square foot facility in New Stanton, PA with 120 staff currently employed. Our family of stores includes Lightup.com, United-States-Flag.com, NorthlineExpress.com, EnglishTeaStore.com, DiscountSafetyGear.com, ConstructionGear.com, and SafetyGirl.com. In 2016 we expanded our business to include our latest store selling LED Lighting called Lightup.com, and we acquired Northline Express which is the leading online supplier of chimney pipe and fireplace accessories. We have opened 2 new shipping locations in 2017, Sparks, NV to serve our west coast customers and Youngwood PA which houses Northline Express.

We serve over 400,000 customers each year and we ship between 2,600 and 5,000 packages every day. We carry 40,000 items in inventory which have a value of over $10M.

Online Stores is the largest specialist retailer of flags, flag poles and accessories in the USA and probably the World. We carry over 10,000 different flag products. We are very proud of our brands, which include Super Tough and Super Knit for flags and flagpoles, Rugged Blue for safety equipment and work clothing, Safety Girl for women's work clothing and boots, Lumegen for LED lighting, and English Tea Store for tea, teapots and tea accessories.

Our products are available to all buyers through our websites, but we also offer wholesale pricing for merchants and distributors. To apply for wholesale pricing, please contact our sales team. Call 1-877-734-2458 ext. 308 (toll-free)

Company Representative

Thumbnail of user bigc73
Web D.
Typically responds within 11 days

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