On the Beach

I'd booked and paid for my holiday but then I wanted to add on an extra passenger. I was helped by Vicki, Nicholas M and Barbara.
They made it so easy and stress free. I've booked a few times with On the beach and never had any issues. Would definitely recommend. Thank you

Worst booking operator ever. Mis-sells holiday packages as fully inclusive, where client is faced with a number of extra charges at destination.
In our example we booked a fully inclusive (expensive) package, only to be charged Eur 300 extra at the hotel - just to use the hotel. (This was not the standard tax which we also paid on arrival). Towels and daily rental of them were on top (irrespective of one using them or not) and water was the only 'included beverage'. Any other drink (inc soft drinks, teas and coffees) was extra. Their customer service did NOT answer the phone when we tried to reach them from abroad, and takes them weeks to respond to a complaint - saying sorry cannot help. Never ever again!

That company has only 1 function - taking the payment. Apart from that nothing works. Cancelled outbound flights were not replaced and not refunded. Now, I'm abroad, and our inbound tickets are nowhere to be found. Now, I have left only 17 hours to my flight, but I can't obtain boarding passes. Emergency " help line" doesn't work due to COVID (?!), my messages are ignored.

Ruined our holiday! Hotel had to be evacuated due to flooding. Lied to us regarding new accommodation and then fought us when we demanded a partial refund. Ended up just giving up. They are just so unethical. Book elsewhere!

I will never book with these again, the booking seemed so easy and then realised you get no extras included in the cost. They also allow you to pay for luggage that the third party airlines won't accept as it not booked through. Just returned after having to pay another £75 on top of the £100 bag (and ridiculous admin fee of £45) because the airline didn't accept the booking through on the beach. Currently reporting them to the ombudsmen for selling an item they legally couldn't.

Good evening

We were due to fly back to Gatwick from Lanzarote today at 19.35. Flight number BA2733. Unfortunately the flight has been cancelled.

I am writing to complain about the lack of contact from you about the cancellation and when the next available flight is. It is your responsibility to get us home. Trying to get through on your contact number is impossible, recorded message saying lines are closed at 5 but says 7 on our booking.
Appreciate it has been a difficult day but the lack of contact from you is worrying and unacceptable.

56 days. That's how long On the Beach will take to answer any questions you might have. No delay before your holiday when there's money to change hands,but 2 months after raising a query they've still not given a reasonable response. Jet2 are a much better holiday provider, don't use On the Beach, they couldn't care less.

The onthebeach hoel reps(!) in Turkey are forcing Customers to buy excursions. They are not even hotel reps. They buy customers personal data from onthebeach hotel supplier for 3 pounds per person. Just ignore those hotel rep(Thieves) do not buy nothing