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We have recently had out super 8 film transferred onto DVD. The results have been stunning with no loss of quality or colour. A very professional service offered at a reasonable price! John Stones, Doncaster.
Called last Thursday with a genuine enquiry, about putting tapes onto DVD for a Christmas prezzie. Was told the pick-up would probably be Friday, and they took my name and contact number to reach me. It's now Wednesday, and I've heard nothing. So, I'm doing it myself. Sad really. Would think in this day and age, companies need word-of-mouth and sales to keep them going. Won't even waste the phonecall on them next time!
I sent a mixed batch of video tapes to ontodvd at the end of August/early September, having spoken to Callum a couple of times on the phone, and been very impressed with the response. The courier arrived to collect my tapes very promptly, and I received an e-mail in mid-September to say the transfer was complete, and requesting paymenrt via PayPal - this was done on 18 September (£120). Since then, I have been awaiting delivery, and have contacted the company on a number of occasions, I was given several reasons why the delivery has not been made - a couple of discs failed quality check, bad weather prevented courier collection, change of courier/backlog of delivery. I was told yesterday (8 October) that the delivery had left ontodvd on the 5th October and would be with me today latest. I have just spoken to ontodvd again, to ask for a tracking number, and been told that there is a note on the delivery from the courier which needs to be followed up - they will call me back! Having just stumbled on this site, I hope that I am not suffering from what a number of others seem to have suffered from, and that Callum will deliver on the promises he seems to be making. I will let you know what happens!
DO NOT DO NOT DO NOT USE THIS SERVICE. I have never written a review of my experiences with a company but then I have never had such a TERRIBLE experience. They have yet to send me back my reels, are unaware of what they are doing, will tell you they will call you back and never call you back, never e-mail you, and will lie and curse to you over the phone (Branch Manager Jim called me a "$#*!head" and told me to "$#*! off", then hung up, after not wanting to hear what his own company had told me). I have never received such inappropriate treatment from a company in my whole life. Not to mention 800 feet of 30 years old video footage are still in their hands. Complete and utter failure of a company. Go with a Soho-based company in London who have the expertise and assurance you would expect from a company handling your personal memories.
I got my 16mm cine film order bqack yesterday. Thank you for dsoing such a good job. The results are amazing. I will be sending more off to you shortly.
Tip for consumers:
i found them to havew the best price and the results are great. money well spent.
I sent VHS tapes to be copied onto DVD. The results were pretty awful. I know that the quality of the VHS tapes was not good, but I didn't expect further deterioration in quality. Annoyed, I called OntoDVD to request a refund. The person I spoke too, Callum, refused and virtually accused me of wanting free DVDs, or of copying them and sending the originals back for a refund. Despite being outraged at this accusation, I reluctantly agreed to return the DVDs on the understanding that they would refund or replace them with better quality versions (if they accepted that they were not good quality) and, in any event that they would refund the postage for returning them (another £8.50). After I returned the DVDs, they allegedly recopied the tapes and sent better DVDs. The improvement was negligible! Now fed up with the fiasco, I had the tapes copied elsewhere to make sure that better quality copies were in fact possible. The versions I now have from the alternative supplier are fine. I have had no refund at all from OntoDVD, not even the additional postage cost that I was promised regardless of the outcome of my complaint. They no longer even reply to my e-mails. I would certainly not recommend this service.
I just wanted to say thanks for a great service. I am thrilled with my DVD's, and my daughter was very embarrassed at her 21st.
Tip for consumers:
I thought the service was great, and the prices are very competative compared to others I contacted.
I have just received my DVD back of old family cine film movies and I am delighted with the results. Well done and thank you!
Just to say thanks for a great job. Will be using your services again. 3 very happy children tonight.
Did a great job transferring cine film to dvd for us. Good customer service and very quick turnaround. Recommended.
Dan
Just to say I received my DVDs back on Saturday morning. Great Job, Great price and great service thanks guys!
Got my order back this morning and I am delighted to see my wedding video again! Thanks...
Received my DVDs. Great service at a great price. I've got more tapes to send!
Just to let you know that our dvd of our cine films are brilliant. Thank you for a job well done.
ABSOLUTELY DIRE - Don't touch this lot with a barge pole... This lot will not deliver on any of the promises made on their website...
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How to order your 8mm & 16mm home movie transfer service for the UK. Call us free on 0800 0141666 for advice and a free quote. We convert 8mm, super8, standard8,16mm all by HD telecine scan to 1080 quality.
