• ONYC Hair

ONYC Hair

Overview

ONYC Hair has a rating of 4.3 stars from 111 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ONYC Hair most frequently mention customer service, top notch, and curly addiction. ONYC Hair ranks 6th among Hair Extensions sites.

  • Service
    27
  • Value
    26
  • Shipping
    24
  • Returns
    13
  • Quality
    27
Positive reviews (last 12 months): 100%
Positive
28
Neutral
0
Negative
0
19
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How would you rate ONYC Hair?
Top Positive Review

“I'm really impressed!”

Success I.
7/23/24

I heard about this company from a friend who absolutely loves their hair, so I decided to give it a try. I have to say, I'm really impressed! The quality is amazing, and it's honestly the best hair I've used so far. I've tried different styles with it, and it still looks great. If you're thinking about getting it, I totally recommend going for it without any hesitation!

Top Critical Review

“Poor Quality”

V F.
9/10/21

Unfortunately the worst purchase I have ever made. The pictures speak a thousand words. This is 18 inch light relax hair- washed and deep conditioned out of the package and never warn. It sheds, tangles, and matts up excessively (literally the comb shows entire strands pulling out when combed. ( You can see all the hair on the floor from one comb through.) The photo shows one bundle wrapped in 4 rows. The bottom 6 inches of the hair is completely thinned out. All the hair is very messy and shredded with several different lengths. I took a chance even though there is no returns - you pay for shipping and shipping to "exchange" only- if you can get the customer service rep not to give you an attitude. Please don't make the same mistake.

Reviews (111)

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hair extensions (43)
Thumbnail of user ashleym2035
District of Columbia
1 review
1 helpful vote
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August 26th, 2023
Verified purchase

I'd heard a lot about ONYC Hair Closures, so I decided to give them a shot! The nicest feature of this lace closure is its resemblance to 3b wefts. The texture is very stunning. The closure was really simple to untangle and manipulate. I simply spray the closure and weft with a mixture of Olive and Almond oil. The hair gets extremely soft. It has a lot of gloss already, so styling is simple, and keeping the extension moisturized enhances durability. My closures and wefts have been with me for over six months and they still look fantastic!

Thumbnail of user victoriai62
Loveline O. – ONYC Hair Rep

Dear Ashley,

Thank you for your kind words about ONYC Hair Closures.

We're delighted to hear you're happy with the lace closure's match to 3b wefts and its stunning appearance.

Your use of Olive and Almond oil for maintaining its softness and gloss is commendable, and it's great to know it's enhancing the durability.

We're thrilled that the quality has lasted over six months and hope you continue to enjoy your beautiful extensions!

Thumbnail of user angelam64
India
1 review
2 helpful votes
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October 2nd, 2015

I don't have much experience about hair extensions but these seem really

Nice! I have gone through many reviews and decided to go with ONYC Hair

Extensions.

I am truly happy with purchase of my Fro Out Clip Ins, I have reused my

Hair several times and there is NO shedding, tangling and the clips are

Super comfortable... I just could not believe it. I was able to wear it in so

Many styles-wavy, curly and straight. I wish I could show you a photo of

My hair! Just want to say Love it!

My last wish is ONYC should offer color options for the Fro Out clip Ins

It was well worth the money. I'll forever be an ONYC Customer

Thumbnail of user natoshaj
Illinois
1 review
1 helpful vote
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July 2nd, 2018

I Bought this hair in for about a month ago, both weft and closure!

I made a wig out of it. I cowash it every 3 to 4 days hence I do not sleep with it. The curls are so GORGEOUS and give me all sort of excitement, lol!

I will totally recommend it, I have tried so many other kinky hair and none is compared to this hair.

It is so easy to detangle, make sure you get their detangling brush!

Thumbnail of user karenb38
Illinois
1 review
15 helpful votes
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August 1st, 2019

As I am looking for hair extensions company online, I came across ONYC Hair extensions website, what I like is, in their website they really include tips on how to take care and maintain the extensions which is really helpful especially for me a first time buyer.
Buying my ONYC Sassy Remy Silky Straight Lace Frontal Closure is worth it. Worth my trust. Keep up the good work and I will definitely be a faithful customer. I wish this company the best.

Thumbnail of user victoriai62
Loveline O. – ONYC Hair Rep

Dear Karen,

We are so happy to hear that you love our hair.

If there is anything we can do to serve you even better, please let us know.

Thumbnail of user alanal78
District of Columbia
1 review
1 helpful vote
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October 2nd, 2023
Verified purchase

The durability of these kinky microlink extensions is totally giving! Girl I heard about ONYC kinky clip ins from a colleague and so I checked the website to get them for myself. While looking out for the kinky clip ins, I found these microlinks. I've never tried microlink extensions before so I took the risk to make these kinky textured ones my first. Seemed like a crazy thing to do knowing that kinky textured hair is the hardest to care for. I mean I have natural kinky hair so I do know. Well, I got these microlinks for a trial and now after three months, they're certainly the best extensions I own. They look very natural, match my hair type, and feel so light. I would rate it ten out of ten, and strongly recommend it to everyone.

Thumbnail of user victoriai62
Loveline O. – ONYC Hair Rep

Dear Alana,

Thank you for sharing your positive experience with the ONYC kinky microlink extensions!

It's great to hear that they have exceeded your expectations in terms of durability, natural appearance, and comfort. Your recommendation is highly appreciated, and I'm sure it will be helpful for others considering this type of extension, especially those with kinky hair.

Enjoy your fabulous extensions!

Thumbnail of user dainak
GB
3 reviews
13 helpful votes
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January 23rd, 2015

I am using ONYC Hair from last 3 years and now I can say they are the best. They provide 100 % pure Virgin Hair at genuine prices. ONYC Hair staff is so cooperative, many times I called them and they always replied very politely with best services and hair care tips. Thanks for Cooperation.

Service
Value
Shipping
Returns
Quality
Thumbnail of user emmat42
India
8 reviews
5 helpful votes
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December 12th, 2015

I am Spanish and new to hair extension and once I researched for BEST natural looking hair extension that honestly worth my money, ONYC name came in numerous places. Their customer service team are the best. They advised me that if I don't want my hair weaved, I could try their clip ins which I did and love it. I tried Euro Body 2 Wavy clip in natural black and now I got my Kim K. Look!

Thanks ONYC!

Thumbnail of user oliviad12
California
2 reviews
0 helpful votes
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January 29th, 2016

1) Great Hair! I enjoyed wearing their kinky 3B3C! Make sure to cowash the hair frequently to avoid tangling. The hair is VERY soft, the softest kinky curly hair I have seen. I ordered longer lengths and my hair barely tangled with appropriate maintenance.

I also bought their detangling brush which was great for my kinky hair.
Generally speaking, this is great if you are searching for something really natural, lightweight and easier to maintain!

I will definitely order again.

Thumbnail of user thelmao2
Juliette M. – ONYC Hair Rep

Hi Olivia!
We are ecstatic to hear your love for ONYC Hair. Kinky Curly 3B-3C is one of our most popular products! Proper care and maintenance is key, as we like to say..."love it like your OWN!" Glad to hear you are doing just that. If you haven't already, make sure you send us pics, we love to show our customers off on our social media outlets.

You should also consider looking into submitting for our Customer Rave where you can receive a discount on your next order. Click here>>> http://bit.ly/RAVEaboutONYC to submit.

Thumbnail of user amariec
New York
2 reviews
9 helpful votes
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February 18th, 2016

This hair is simply amazing! I have been contemplating buying this and 100% decided after I saw the Fro Out on Lexi with curls. I searched high and low for that perfect kinky straight human hair in colored options

Most textures I found are too silky and nothing kinky about them, yikes. This matches PERFECTLY with my 4B-C natural hair. I have flat ironed it numerous times and still retain textures, now that's golden. I am in love, this hair is everything and more. I am forever ONYC Hair loyal customer!

They also offer this in natural black which you can color but it warns you not to go too light to avoid hair damage. Beside, I do not trust anyone to color this hair so i am pleased for the already colored options. I just wish they have many more color options :(

Tip for consumers:
This hair has lots of texture so please condition it quite often. Though it is straight hair, I took the advice of ONYC Hair staff and co-wash it every week!

Service
Value
Shipping
Quality
Thumbnail of user augustuse5
India
2 reviews
10 helpful votes
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December 8th, 2015

ONYC Hair is awesome! I've been a customer for years and I am always amazed with what I receive. I have tried their very popular Kinky curl and now I am so in love with the Fro Out. Each time I spoke to ONYC team on the phone, Michelle was very friendly and helpful. From the beginning, she was warm, attentive, and really listened to what I wanted, also while making thoughtful and creative suggestions for products I ordered. I am in DC area and cant wait for ONYC Hair store launch.

Thumbnail of user juliak36
New York
1 review
0 helpful votes
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March 8th, 2016

I LOVE, LOVE THIS HAIR! It is pure perfection. This is ABSOLUTELY the best hair I've ever purchased! Many people don't realize that it isn't my natural hair! There is very minimal shedding and tangling. I cannot get over how natural and long lasting it is. I usually don't write reviews but needed to share my experience with this fierce investment!

Julia

Thumbnail of user jennifero61
Jennifer O. – ONYC Hair Rep

Thank you so much for your loyalty and honest feedback, we appreciate you!

Thumbnail of user mickab
Florida
1 review
21 helpful votes
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July 6th, 2019

I would like to put some reviews I know it is not that much, but I think it can help especially for those first-time buyers which is still undecided to purchase or not. I would like to say that I am completely satisfied with my purchase on ONYC Hair, there are so many other textures to choose from, but I just choose to buy the Kinky 3C-4A Hair Extensions because it will perfectly fits my natural hair. It arrived quickly and look great on me. My husband also like it. He also thinks that it looks good on me. I would gladly recommended ONYC Hair to my friends. It is a little high maintenance but much easier to care than my own hair.

Thumbnail of user victoriai62
Loveline O. – ONYC Hair Rep

Dear Micka,

We are thrilled you enjoyed using our Kinky curly hair.

We appreciate customers like you

Thumbnail of user erikah273
Georgia
1 review
2 helpful votes
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September 5th, 2023
Verified purchase

I totally recommend ONYC Hair! I ordered their colored Relax Perm and I love it. The hair is great for beginners or ladies who are just starting out with buying extensions. I was the same about a year ago and I got these wefts because the color seemed interesting. It's the whole package. It's got great texture. It's soft and silky and the colors are just adorable. This is my favorite product from ONYC Hair.

Not only did my order arrive ahead of schedule—just in time for my vacation—but the unboxing was a treat. The texture felt incredibly soft and smooth, just like my own hair. And why wouldn't it? It's virgin hair, after all. Slapping these extensions in was a breeze, and they looked so good, that people couldn't even tell I was wearing any.

Thumbnail of user victoriai62
Loveline O. – ONYC Hair Rep

Dear Erika,

We are thrilled to hear your positive feedback on ONYC Hair, especially about the user-friendly colored Relax Perm extensions and their impressive texture and colors.

It's gratifying to know they've become a favorite. Delighted too that your order arrived early, enhancing your vacation prep. The unboxing, quality, and natural blend of the virgin hair extensions sound amazing.

We appreciate you sharing your seamless installation experience and the indistinguishable look of the extensions. Thank you

Thumbnail of user tamarac9
Illinois
3 reviews
10 helpful votes
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September 24th, 2018
Verified purchase

I contacted and ordered hair from ONYC Hair Company to replace bad hair from another hair company (Pure Indian Hair). The response time was very quick and I received the hair extensions in only a couple of days. I love the hair! Instantly, I could tell the difference in quality. My main problem with the hair I was replacing was shedding, but immediately upon checking with ONYC there was no shedding! I have washed, deep conditioned, and sealed my wefts! I cannot wait to have this hair installed. I'm looking forward to a great relationship with ONYC!

Thumbnail of user prandm
Nadia R. – ONYC Hair Rep

Dear Tamara,

Thank you so much for your sharing positive experience.

ONYC Hair value all our customers and most thrilled when we gain loyalty of new one like you

Thumbnail of user emilye32
Canada
1 review
2 helpful votes
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April 17th, 2017

I am so new to wearing weaves but I did my extensive research before my purchase of ONYC Kinky 3B3C! I stalked their Instagram page and their website galleries.
I am so very impressed with this hair, packaging and hair quality when I received was great! The customer service answered all my questions and concerns.
Detangling this hair WAS a breeze especially using the detangler brush they recommended.

MOST natural curls I have ever seen, hands down.

Thumbnail of user jennifero61
Jennifer O. – ONYC Hair Rep

We appreciate you honest contribution and glad you love our curls!

Thumbnail of user brittanyj17
Arizona
1 review
0 helpful votes
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January 31st, 2016

My hair is thinner and finer so I was reluctant to try clipin hair extensions because they seem too heavy. This is my first clip in hair extensions and I am very pleased.
The clips are really durable and coated so it is gentle on your hair.

I am Caucasian and was worried about the color variations especially the blonde but I really like it. It does not have that brassy look that most cheap blonde hair have. I am happy to say THAT THIS IS NOT THE CASE. I was so pleased with my overall purchase and hair quality in general.

I will definitely order again.

Thumbnail of user thelmao2
Juliette M. – ONYC Hair Rep

Hi Brittany!

ONYC Hair Clip-Ins are a great way to add volume and length in an instant, as well as play around with color if you don't want to color your own hair! Although Clip-Ins are more low maintenance than wefted hair, remember it's a quick temporary daily fix and is not recommended to sleep in your clip-ins.

We would love to see your new look! Let us show you off, by submitting a Customer Rave where you can get a discount on your next order. Click here>>> http://bit.ly/RAVEaboutONYC to submit.

Thumbnail of user robertaa76
New Jersey
5 reviews
4 helpful votes
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April 13th, 2021

The products of this brand are incredibly well made and come in a very varied range. Surely any cline will be able to find here the right hair shade and product

Service
Value
Shipping
Returns
Quality
Thumbnail of user jennifero61
Jennifer O. – ONYC Hair Rep

Dear Roberta,
THANK you so much for your feedback!
We appreciate your honest opinion and hope to continue to serve you better!

Thumbnail of user lydias59
New York
1 review
13 helpful votes
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March 19th, 2019

For someone that have tried almost all types of curly hair (I am a curly hair addict) I truly enjoyed the Kinky Curly Hair from ONYC hair. This is by far the best Kinky curly weave I've had. What I love about this Kinky curl hair is how real it looks! Just looking at the photos and reviews alone, I started to get very excited. It was exactly what I needed and it looked even better once I received it. The wefts are durable and the hair felt just like real hair, not like the typical fake stuff I was so used to seeing when purchasing online. Now, I don't need the hassle of spending tons of time and money having my hair redone because of curls dropping or unbearably excessive tangled hair! It feels just like my own and I have had no issues with maintaining it, just remember to cowash and get their detangling brush! BEST Kinky Hair hands down.

Thumbnail of user anishar3
Florida
3 reviews
32 helpful votes
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June 15th, 2020
• Updated review

Thank you for your direct and clearly bothered comment. I'm entitled to my opinion especially when I spent my resources for your product. We can agree to disagree. Though my intellect knowledge and expertise about your hair is clearly lacking, your gift for false advertising is clearly inflated. To display your hair next to a model who obviously used bundles in their hair is misleading and therefore false. Be a real company as you have expressed because of your accolades. Display your quantity next to a model who actually have that in their hair. And yes I read the info, but excuse me if I didn't take out my tape measure to understand I was getting 1 track of hair. You may not agree with my review, but at the end of the day is MY review, and yes i PAID both the price and the amount to leave it. To tell me what I should do is asinine. Maybe instead of being bother by the truth should should reach out to me on a different platform and with satisfaction I would have expressed how great the company was for seeking some type of resolution, something we could both feel good about. But no I understand Customer service isn't always Customer service, only great companies understand the concept. But thank you for your direct, rude, demeaning and sterile comment.

Thumbnail of user jennifero61
Jennifer O. – ONYC Hair Rep

Dear Anisha,

We are above false advertising which is why we have been in business for over 13 years and the model in the before and after photo is wearing OUR hair, the Kinky 3B3C clip-in which is one of our best-selling hair.

You are truly entitled to your opinion but not based on false facts when we sent the product that you ORDERED.

We are sad about how things ended; you could have also reached out to us via our other platforms instead of leaving a one-star review in a public forum on a product you have not tried.

We are glad you said it is quality hair, Your review should have been based on the quality of the hair or how long it lasts and not the fact you thought you received a wrong item.

We do wish you the absolute best!

Very disappointed
June 14th, 2020
• Previous review

ONYC seems to have great reviews everywhere and from the looks of the company it was a legit company. I searched long and hard for a company that was legit, had good hair and great prices. This companies hair is very expensive but I was willing to buy the hair for the quality. I purchased both clip ins and bundles. Clip in came in and my mouth dropped. Good quality but I promise they took 1 track of hair and cut it in 7 small pieces, some pieces not even 1 inch long and charged 150 for it. I dont even have my bundles yet but I plan on returning them without opening them which I paid 600 for because I already feel cheated by this company. My daughter was going to wear these clip ins for her graduation next week but its not even enough hair to cover her forehead. I'm extremely disappointed at the amount of hair they gave for almost 200 dollars! They sent us a bang! Her graduation hairstyle is ruined and now Im scrambling to figure something out, because I don't have any time to order something somewhere else. I DONT RECCOMMEND THIS COMPANY! And I cant judge the quality of hair because I only have a bang amount of hair. If the hair quality, price and quantity was decent they would have had a customer for life!
In the pics I fluffed they hair out as much as I could to see if I was tripping, my daughter has so much hair that it swallowed the hair, oh and it suppose to be 20 inch, I guess when stretched.

Thumbnail of user nicola448
India
2 reviews
7 helpful votes
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September 22nd, 2015

I am a hairstylist who specializes in hair extension and have work with all

Kind of women for years. ONYC Hair Extensions are truly cuticle human

Hair which is the best human hair. This hair is perfect for anyone but most

Especially for someone looking for quality hair!

One of my clients brought the hair during her appointment and I was

Completely amazed while dealing with the ONYC Hair Extensions.

Though I am very knowledgeable, it helps to order from a company with

Very knowledgeable staff. I never felt that these are not real hair, very easy

To use, maintain and light weight. My clients have received so many

Compliments so I decided to join ONYC Hair Extensions stylist partnership.

Pros of ONYC Hair Extensions:

100% pure Hair

Reasonable prices

Best customer support

Best Shipping

Genuine

Many Thanks to Team ONYC Hair Extensions and I can't wait to be a

Proud team member.

Thumbnail of user julieh69
India
8 reviews
9 helpful votes
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August 25th, 2015

When I was in home 6 month before, I had installed one Black Hair Weave of ONYC. It worked for me. Now I am in Australia and looking to order one more here...

Thanks.

Thumbnail of user jannas2
Illinois
1 review
3 helpful votes
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July 3rd, 2019

I LOVE the Clipin Hair Extensions I got from ONYC! They are even better than I had hoped. Excellent quality, super-fast shipping and what I really love about it is because it is so easy to wear and very comfortable.

Thumbnail of user victoriai62
Loveline O. – ONYC Hair Rep

Dear Janna,

Thank you for your honest review.

We look forward to serving you better.

Thumbnail of user bernadettew19
Florida
1 review
26 helpful votes
  • Send Message
January 15th, 2019

I ordered kinky curly hair, I received Tight Kinky Curly hair. I realized it was the wrong hair when I was in my hairdresser's chair. The hair was hard to comb and extremely unmanageable. I called the number listed and just got a recording. I sent an email and got a reply the next day. The reply basically said, "sorry, if you removed the foil wrapping of the hair, it is 100 percent VOID, you cannot return it, in fact we will not give you a label to return it and you cannot return it without our return label". I wrote several emails explaining that this is the most expensive hair I have ever bought and I really wanted to love this hair; but I received no consideration from this company. They said we think you ordered the wrong hair and so tough luck and good riddance, we are an online company and we do not care if you are satisfied or not. This was my first and LAST time buying anything from this company. This company will give credit for a favorable review, but would not give credit or consideration to a dissatisfied customer.

Thumbnail of user jennifero61
Jennifer O. – ONYC Hair Rep

Dear Bernadette,

We are truly sorry about your experience but there is absolutely nothing we would’ve done. We tried our best to please you by offering discount, but you rejected that.
If we are not a reliable company, we will not be in business for 11 years now!

We understand your anger and frustration, but it is not fair to not be totally honest about what transpired. We CARE about our customers, but your situation is beyond our control.

To be clear, we never used such statement of not caring as you described. We have been in business for 11 years now, have overall great experience from our customers. You cannot send us Hair you tampered with.

To be clear of what happened here:
1) You ordered the Tight Kinky hair, it is the MOST difficult hair we have, the Tight Kinky is NOT for everyone hence we do not promote this hair. We are proud to offer all hair textures, from Silky hair to Tight kinky hair. We have warning sign all over the website advising customers NOT to buy this hair unless they know how to care for it so it. Most customers buy the 3B3C which is much easier to manage.

2) We honor exchange as we know we are online business but it must be in original condition. You tampered with the hair and removed all security label hence we cannot take it back. Our hair is packaged in a way you can see exactly the texture, play with it and all we ask is you DO NOT tamper with the label!

You should be able to see the hair texture without removing the small label holding the hair.

We did this for hygienic reason, we DO NOT stock hair that the label is removed, not only for hygienic reason but to maintain the integrity of our hair. We have had incidence where people repackaged counterfeit hair and return it to us.

You tampered with the label so there is no way we could take it back.

Sincerely,
Jennifer O.

Thumbnail of user michellej378
Wisconsin
1 review
13 helpful votes
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April 29th, 2020

By far the most beautiful hair I've purchased, and I've purchased alot of hair from some of the most reputable companies. Onyc Hair is worth every dollar.

Thumbnail of user victoriai62
Loveline O. – ONYC Hair Rep

Dear Michelle,

Thank you for the positive feedback.

We are so happy to have you as a customer.

Thumbnail of user bethg100
Illinois
1 review
10 helpful votes
  • Send Message
August 9th, 2019

ONYC Hair, you're my lifesaver. My first order is Fro Out Kinky Straight Tape Hair Extensions and I really loved it. Now I'm ordering another two (Beach Wave Body Wave 2A Frontal Closure & with the Machine Weft) I want full install to give my hair a breakI'm just waiting for it to be delivered. I have read on their website the tips to maintain the extensions so I'm washing my hair with sulfate-free conditioners only and I just use a mild clarifying shampoo once a month. Thanks, ONYC Hair, looking forward for my hair to last.

Thumbnail of user victoriai62
Loveline O. – ONYC Hair Rep

Dear Beth

Thank you very much for the review.

Feedback like yours is valuable to us.

It helps us continue to improve and provide the best possible services to customers like you.

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From the business

ONYC® is a registered trade and service mark International Hair Extension Company. We import the most lustrous, pure 100% Cuticle, Virgin and Remy hair products from around the world, including Brazil, India, Mongolia and South East Asia. We are also well known for revolutionized hair extension technique.

Company Representative

Thumbnail of user thelmao2
Juliette M.
Customer Relation Manager
Helping ONYC® Awesome Customers one hair at a time!

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