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Oojo has a rating of 4.6 stars from 1,532 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Oojo most frequently mention customer service, best price, and second time. Oojo ranks 5th among Discount Travel sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 hours
It's my first time booking a flight with any third party site and so was very stressed but the price was very attractive so went ahead and called and was guided very well by Kalan who put me at ease and helped me book the ticket online. I didn't like that they could not do it for us. But guess in a way it's good that we don't have to give our card details to anyone. Immediately after I booked I got my e ticket in a min and I checked the ticket with booking details on the airline site and it was there. Was able to put my meal details and was at ease. Thank you for the easy process
I wanted to share my frustrating experience with Oojo.com in case others have faced the same issue. I booked business class tickets they advertised for $5,063.88, which was significantly lower than other competitors. The price seemed like a great deal, so I completed the booking and my credit card was charged. However, instead of issuing the tickets, they later sent me an updated "optimized travel plan" quoting a much higher price (around $7,400). When I asked for the tickets at the original price, they claimed that the price had increased because the seats were no longer available. What's shocking is that even after telling me the lower price was unavailable, they continued to display the fake price on their website for days, misleading other potential customers. This bait-and-switch practice is unacceptable and feels incredibly dishonest.
Easily done online booking and follow up.
We'll use again.
Date of experience: August 27, 2024
The bad news is that our airline canceled one of our flights. The good news is that Oojo handled it with speed, professionalism, and excellent service. When the flight was canceled, Oojo contacted me right away via email, text, and phone just to make sure that I was receiving the news. It was easy to work with them and when I was not able to accept the recommended flight change, they worked efficiently with me to find an alternative that did work. Their responses were always prompt and thorough. We have had to work with other airlines and issues before in my daughter's international travels and none of them were this smooth and headache free. I am so thankful that we went with Oojo for my daughter's international plane ticket and we will DEFINITELY plan on using them again in the future! THANK YOU, OOJO!
Date of experience: July 9, 2024
Many thanks for a 5 star review! We are pleased to hear your kind words about your excellent experience with us!
Our second or third time with Oojo, so far things seem to be ok. What we looking for for our travel agents is advance boarding email seat selection ect.
Prices are reasonable.
Date of experience: April 14, 2024
Thank you for the honest review! We wish you safe travels.
Very good service, the best rating. The web site was good.
Date of experience: May 29, 2024
Dear Customer, Thank you for sharing your positive experience. We're glad to hear that you had an easy time booking your ticket.
Best experience.cheap fair compare to other travel website. Their service is the best. Always ready to help.
Date of experience: August 6, 2024
Many thanks for such a great review of our services! We are so pleased to hear your kind words about our business!
Customer service agent was amazing. Needed to change my return flight from Thailand. She was great when I didn't like the 5 hour layover in Tapei! Found me an hour and a half connection flight.
Date of experience: April 17, 2024
On behalf of all of us I would like to thank you for sharing this great review about our company! We are thrilled that you enjoyed your experience.
All is well so far. I hope your customer service is equally great IF there are any issues. Thanks
Date of experience: May 18, 2024
We are so happy to hear about your satisfaction with our website! Looking forward to assist you once again whenever you desire to travel!
Website was trustworthy and e-ticket was delivered promptly. Seamless operation and straightforward. Very positive ratings upon searching the internet.
I would not hesitate to book again with Oojo.
Date of experience: April 10, 2024
Thank you for your comment, we are trying continuously to improve our services and meet our customers expectations.
I ordered two tickets, trying to change information, nobody could help me, just cancel my tickets and used other travel agent.
Date of experience: April 26, 2024
Dear Mohammad, please accept our apologies that you had to go through such an ordeal. We kindly ask you to send us your booking confirmation number and associated email address at feedback@oojo.com with this special ID: 304355. We need it to locate you in our internal system and find all the details of the booking and previous interactions with the agent and/or customer support. Thank you in advance
Very responsive for our flight details though my husband is not in the mood to answer call due to our weather conditions I'm sorry about that. I truly appreciate your kindness and understanding. But I had a wonderful experience and looking forward to your service again. Good luck and have a safe night you all..
Date of experience: March 12, 2024
We are so grateful for your kind words. Thanks for sharing your review with us and the community!
It is easy to use make it fast as otherwise you lose it cheapest ticket thank you so much
Date of experience: May 25, 2024
Thanks a lot for a perfect review! Looking forward to assisting you once again!
Thank you for your help. It's very useful. I'm enjoying your service a lot of thank you for your help. Fast respond and all of your help.
Date of experience: May 6, 2024
We are so grateful for your kind words.Please do not hesitate to contact us in the future if you will need assistance!
Pretty simple and straightforward. Found best pricing of economic travel.
Date of experience: May 25, 2024
We appreciate your positive feedback and look forward to assisting you once again!
Thank you for confirming my ticket and helping me about seat.
Date of experience: May 23, 2024
You are so welcome! We are so happy to hear about your satisfaction with our assistance! Looking forward to assist you once again whenever you desire to travel!
Hjjj haha djidood hahahaha Kamala usage hahaha skills
Date of experience: November 4, 2024
Dear Customer, Thank you for choosing us as your travel partner, and for taking the time to share your positive experience. We're here whenever you're ready to embark on your next adventure!
Got cheap ticket with simple / easy experience on the website, will definitely come back for my next flight booking, thank you!
Date of experience: August 1, 2024
We are so happy to hear about your satisfaction with our website! Looking forward to assist you once again whenever you desire to travel!
It was easy to book tickets I didn't have to go back and forth
Date of experience: August 17, 2024
Thank you for letting us know how you think we are doing. We're delighted that customers like you are having a great experience.
You have explored a good (cost-effective) source /airline for us to travel to NY.
Thank you very much
Date of experience: July 30, 2024
Thank you for your feedback! We’re delighted to hear that you had a good experience booking your ticket.
However, it was taken time to receive email on booking confirmation.
Since, it was gone blank the page of payment done, but after a few minutes I have received details of booking confirmation via email.
Thanking you.
Regards,
Date of experience: July 2, 2024
The prices are unbeatable and the customer service provided is unique. I will definitely buy my tickets from them from now on.
Date of experience: April 29, 2024
Thank you for the amazing review! Providing our customers with a great experience is our number one priority.
I prefer to buy tickets at Ohio and they also have good customer service
Date of experience: August 18, 2024
Devraj is amazing indeed! Thank you very much for booking with us!
Easy, clear interface and great prices particularly on international tickets.
Wish it had an account functionality, but otherwise perfect
Date of experience: May 3, 2024
Dear Customer, Your choice in selecting us for your travel needs is sincerely appreciated, and we hope to have the privilege of serving you again in the future
Great Experience Luv is a great and proactive executive
Date of experience: May 20, 2024
Our agents are trained to produce a great result to the customer's satisfaction and we are so proud of them! Luv is awesome! Thank you very much for being our Customer and sharing your great impression on us!
After booking, I didn't receive my ticket, but after enquiry to customer care, I received it immediately. Thanks
Date of experience: May 1, 2024
Thank you for contacting our Customer Services team and we are pleased to hear that you have received your ticket as soon as possible. Our goal is to ensure that every aspect of your booking experience is smooth and hassle-free, and it's great to know that our team was able to assist you promptly.
Booked with OOJO.Will need to see how the customer service responds if i need assistance
Date of experience: May 19, 2024
Thank you for your feedback,we hope we will raise at your expectations!
The customer service very helpful and explain everything.
Date of experience: May 19, 2024
Thank you for your comment, we are trying continuously to improve our services and meet our customers expectations.
Oojo is one of the leading airline ticketing online platforms offering real-time quotes and price-drop alerts backed up by AI-based booking technology. Additionally, to access a flight search website including deeply discounted flight deals, oojo.com clients have the privilege of being assisted by 1000+ live travel experts, available to serve you 24/7.
Thanks to having exclusive partnerships with world-class airlines, Oojo offers the cheapest flight deals at wholesale prices.
Discover the latest Oojo reviews from customers who have already purchased their flights through this unique booking system.
Since founded in 2011, Oojo has continually optimized its global products coverage and technical solutions, to make international travel affordable for everyone.
Thank you for your feedback! We’re glad to hear that you found our online booking process easy and appreciated the follow-up.