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Oojo has a rating of 4.6 stars from 1,540 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Oojo most frequently mention customer service, best price, and second time. Oojo ranks 5th among Discount Travel sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 hours
It's my first time booking a flight with any third party site and so was very stressed but the price was very attractive so went ahead and called and was guided very well by Kalan who put me at ease and helped me book the ticket online. I didn't like that they could not do it for us. But guess in a way it's good that we don't have to give our card details to anyone. Immediately after I booked I got my e ticket in a min and I checked the ticket with booking details on the airline site and it was there. Was able to put my meal details and was at ease. Thank you for the easy process
I wanted to share my frustrating experience with Oojo.com in case others have faced the same issue. I booked business class tickets they advertised for $5,063.88, which was significantly lower than other competitors. The price seemed like a great deal, so I completed the booking and my credit card was charged. However, instead of issuing the tickets, they later sent me an updated "optimized travel plan" quoting a much higher price (around $7,400). When I asked for the tickets at the original price, they claimed that the price had increased because the seats were no longer available. What's shocking is that even after telling me the lower price was unavailable, they continued to display the fake price on their website for days, misleading other potential customers. This bait-and-switch practice is unacceptable and feels incredibly dishonest.
Agent Euphrasia was so kind and helpful! She said I could call for additional requests/concerns, help book a trip for my daughter and will personally help me with whatever I need. She was exactly what I needed to feel confident to book/fly again….haven't gone on a trip since 2015.
Date of experience: July 13, 2023
She changed my flight to come back from Hong Kong to LAX with the penalty amount that I have to pay $379.30. She did the change very efficiently and promise me to call me back to select the isle seat for me. I need to go to bathroom a lot plus my back hurts a lot and need to get up and walk around all the time on the plane.
Date of experience: July 31, 2023
We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone!
Booked a flight through OOJO in February with Egypt air from MSY to JED. Flight scheduled was changed by airline. Alternative flight were with long layover. Asked for refund in February. It took almost 3 month to cancel flight and still waiting on the refund. Customer service just copy and paste email weekly letting me know they are working on refund. Horrible customer service and company
Products used:
Flights
Date of experience: May 27, 2023
Dear Customer,
Thank you for contacting us. We are sorry to hear that you had a bad experience.
It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn a more about what prompted your feedback.
Your complaint is assigned a special ID: 244441
Please email this ID to feedback@oojo.com with your booking confirmation number, and we will get in touch with you
Looking forward to hearing from you
Thank you
I was so excited to see the price of my ticket from Texas to Amman Jordan. I paid almost $2000 for a similar ticket in May to the same destination through ASAP tickets. I will be using this service from now on.
Date of experience: August 5, 2023
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.
I had never heard of Oojo, found them through Kayak but they had a good deal. Saw mixed reviews about them, was honestly worried about it being questionable but I trusted Kayak so I bit the bullet and booked a flight with them.
I got an email confirmation and it said to wait between 1-24 hours for a ticket confirmation. Was a little worried, an hour later I get a call from someone from Oojo to confirm that I received the ticket and sure it was there. I logged into the airline website and it confirmed my tickets. It was legit and it was an awesome deal, they got me better tickets than I expected (it included checked bags and seat selection) at 30% less than the airline (icelandair) website. Thrilled to bits!
The employee told me that Oojo has been around for 15-20 years and they were a B2B consolidator for tickets. They are now providing the same discount pricing directly to retail customers. Can't ask for more!
Date of experience: April 14, 2023
Thank you so much for your sincere and kind words. We really appreciate you putting time into leaving us a review. Thank you.
I have been using OOJO for awhile now and had to adjust my bookings at various times, before the start, in the middle of itinerary and just thinking about the trip, and never have I had an experience but called excellent.
Date of experience: May 17, 2024
Many thanks for a 5 star review! We are pleased to hear about your satisfaction with the booking process!
We still have time to our flight but I think we won't have any problem. Costumer service is amazing! Thank you.
Date of experience: June 25, 2024
Thank you for your comment, we are trying continuously to improve our services and meet our customers expectations.
Overall a very positive experience. Easy to navigate and book. Also very easy to alter the initial travel itinerary. The team was very kind, engaging and effective providing good alternatives and rapid ticketing.
Date of experience: August 4, 2023
We are so grateful for your kind words.Please do not hesitate to contact us in the future if you will need assistance!
The online booking was simple and quick. Confirmation emails are quick too. A rep even called to make sure everything is right and provided direct phone number for contact. Only thing that may need to improve is that ITA Airways, the airline that provides the flight services couldn't confirm the booking until I called them and ask for the confirmation..
Date of experience: May 27, 2023
Thank you for your comment, we are trying continuously to improve our services and meet our customers expectations.
Fast reservation of flight ticket and excellent customer service
Date of experience: July 28, 2024
Dear Customer, Your choice in selecting us for your travel needs is sincerely appreciated, and we hope to have the privilege of serving you again in the future
So easy to book my next trip. Would use them again!
Date of experience: July 28, 2024
Thank you for your feedback! We’re thrilled to hear that you found the booking process simple and easy.
Dont use this agency for anything. They lie and do not honor the things they sell. Run, run away. Book with the airline and get what you need.
I would rate a zero if I could NEVER use them for anything. I bought an economy flight from lax to Sydney through Fiji. They booked a different grade flight that had no luggage included and can not be adjusted. They also sold flight insurance and will not honor that because the fiji airline grade does not allow changes. They will not honor their own insurance and oojo blames the airline for not allowing changes. Don't use this agency for any thing.
Tip for consumers:
Run away run away NEVER USE OOJO. go directly to the airline site or you will be scammed.
Products used:
Tried using insurance and it was denied and oojo lied about it
Date of experience: September 20, 2023
Dear Mark V,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID:263345
Please email this ID at feedback@oojo.com
With your booking confirmation number, and we will get in touch with you.
They took Time to call and validated multiple transactions made by mistake…fixed within 20 minutes and refund. Great explanation about tickets and insurances at the same Time. Thanks Ojoo!
Date of experience: May 6, 2024
Thank you for your feedback! We're pleased to hear that we were able to assist you promptly and resolve any issues with multiple transactions. We strive to provide clear explanations about tickets and insurances. If you have any further questions or need assistance, please don't hesitate to reach out. We appreciate your kind words!
Oojo travel agent is a game-changer! Seamless booking, tailored recommendations, and outstanding customer support make every journey a breeze. Couldn't ask for more!
Date of experience: May 7, 2024
Thank you for the great review! Safe travels.
Got to Oojo sight and it took less then 10 minutes to book the ticket and what was nice was to receive a call after after short time of booking to confirm the reservation. I highly recommend this travel site.
Date of experience: August 2, 2023
On behalf of all of us I would like to thank you for sharing this great review about our company! We are thrilled that you enjoyed your experience.
Excellent customer service. I had a technical issue while booking online they helped by taking step by step to book the ticket successfully. Thank you!
Date of experience: April 19, 2024
Dear Customer, Thank you for sharing your exceptional experience with us! We're thrilled to hear about your satisfaction.
This is second time I am buying international air ticket from Oojo. Price has gone much up. Last year I paid almost $300 less for 2 adult people. No discount this time, dissapointed. I will be glad if Oojo can find some more discounts or opportunities to get dropped prices committing a reality. I request free seat-pickups for the long distance flights atleast so that we, elderly people can seat side by side. Thank you
Date of experience: November 12, 2023
We are happy that you are satisfied with our products and services.Thank You.
The airline sent me a notice that a leg of my long international flight had been cancelled. I called the customer service line and withing 5 minutes was speaking to a live agent. Yurany kept me on the line the entire time, checked several flight options and answered all of my questions. She had me booked on a new flight within 15-20 minutes. I am very happy with how quickly and professionally this matter was handled.
Date of experience: September 15, 2023
Thank you for your excellent feedback! It means a lot to us and we wish you a safe travel.
Its my 4rth ticket that I am buying from you. I used to have the option to put my miles card but not any more. I used to be able to pick and choose the meals for diabetic or salt less meals. Not any more.
Can you please update your wed site to be able to do this things again?
Date of experience: November 7, 2023
Dear Andreas V.,
We are sorry to hear about your disappointment with our website!
Your complaint is assigned a special ID: 272613
Please email this ID at feedback@oojo.com
With your booking confirmation number and the agent will get in touch with you shortly.
We will do everything in our power for you to come back to our website once again!
Thank you in advance!
Very helpful and professional, the tickets arrived within 48 hours
Date of experience: July 26, 2024
Our agents are trained to produce a great result to the customer's satisfaction and we are so proud of them! Thank you very much for being our Customer and sharing your positive impression on us!
The customer service was the best i've ever had! Jonha was amazing! She was very polite so helpful. The process was very long with me having to call other airlines directly to get more information so that she can continue to help me. She also was very patient and responsive and called me back multiple times over a span of 2-3+ hours to make sure everything got completed. She very much went out of her way to help me today and I am very appreciative of that. Give her a raise please $$$! Again, thank you so much Jonha for your help!
Date of experience: July 21, 2023
We are more than pleased to know that you had an enjoyable experience with us. Thank you so much for your positive feedback.
Very convenient website to book tickets. They follow up via phone call make sure we didn't make any mistakes.
Date of experience: June 4, 2024
Thank you for the kind words! Glad you found our website convenient and appreciated our follow-up to ensure a smooth booking process.
Oojo offered better price and I could purchase it without trouble.
And they called me after the ticket purchse for confirmation. As this is the international travel, this kind of after-call should be necessary and it made me feel secured.
Date of experience: February 9, 2023
Thank you so much for the great review! We are glad to leave such a great impression on you. We hope to see you in the future!
Agent Deiparine is a soft spoken friendly patient airline agent; addressed all my concerns and accommodated my requests.
Date of experience: June 25, 2024
We are glad Deiparine has helped you with your trip and the services provided are appreciated.
I got double charges on my credit card upon booking my trip. I was told there would be extra charges by Ojoo if I had to make changes and was told to take the travel protection. I cancelled one leg of my trip and never got my money back. Ojoo claim to have refunded my credit card but the credit card company never received it. I been trying to get my $600 dollars back for the last 3 months and finally had to file a dispute with credit card company. If you go with Ojoo don't expect any refund. Beware if you have to make any changes.
Date of experience: April 4, 2023
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 233351
Please email this ID at feedback@oojo.com
With your booking confirmation number, and we will get in touch with you.
Thank you in advance.
Oojo is one of the leading airline ticketing online platforms offering real-time quotes and price-drop alerts backed up by AI-based booking technology. Additionally, to access a flight search website including deeply discounted flight deals, oojo.com clients have the privilege of being assisted by 1000+ live travel experts, available to serve you 24/7.
Thanks to having exclusive partnerships with world-class airlines, Oojo offers the cheapest flight deals at wholesale prices.
Discover the latest Oojo reviews from customers who have already purchased their flights through this unique booking system.
Since founded in 2011, Oojo has continually optimized its global products coverage and technical solutions, to make international travel affordable for everyone.
Thanks so much for sharing your experience with us!