Oojo

My agent, Aquarius, did a fantastic job! What I like the most is the personal touch I received. Giving options and making decisions was easy because of his help. Kudos to you!

Elegant booking experience, simple, non confusing, works!

I particularly liked how it showed me the change fees, refundable or not status for my tickets, cleanly and elegantly. It also was a surprisingly simple, pleasing overall UX on the website.

I have bought many times from you anh i really like it

Denny is by far the best travel I've encountered. Not only she's courteous but she's also very patient and understanding. She went above and beyond to satisfy her customer's requests.

Very helpful! Provided all info i needed. And promptly

It was so convenient to book here. Everything was laid out perfectly. No need to check hidden windows or options just to see the other options.

Good customer service but wish I was not charged for a cancellation on a flight 2 hours after booked especially when I rebook the same flight 🤦‍

I bought a ticket 2 weeks prior, I found it at a cheaper price and since I had 24 hours to cancel the ticket I called back and cancelled 2 hours after. They said the funds will be released back within 1 - 7 days. I have called at least 5 times after that to check including today which has been 15 days passed, today I get a person that says there have been no notes left on the account, which every single person assured me they have cancelled it and have saved an urgent note on the account, and they have just cancelled it 3 days ago. After complaining and asking to speak to a supervisor, which apparently does not exist as I've asked for one multiple times through my calls as the agents seems to have access to none of the data, they just simply hung up on me. I have not received my money or a any sort of help. Horrible company, for the few dollars you save it is absolutely not worth it. BEWARE!

Agent was friendly and cooperative understand it was my first time booking spent good amount of time in future I would probably call and book with him if I wanted to go Miami or Las Vegas

I used KAYAK to find a good priced airline ticket. When I selected the flight it brought me to OOJO website to complete the booking. It was a very simple process. Then the OOJO customer care person called me to confirm everything. It was great to get someone to doublecheck the travel dates and passenger info to avoid any mistakes. I really liked this great service and will use OOJO again!

Oojo has an excellent Go-Above-and-Beyond service and easy to use features. Love their attention to detail on their customer needs.

Final page of booking and the website threw an error.

I called, quick response and sorted it out quickly and clearly. We'll done, your agent was superb - thank you I will be back

Purchased a ticket on K class on Emirates. After 4 days received a notification that my flight details were changed. To my biggest surprise found out that the original ticket was cancelled and they purchased me a new ticket on Q class (more restricted) on Emirates. They did not take my permission and charged me the exact same price as before. Later I found out that Airline dropped price on the route and latest price was 100-150$ less than before. All this is for what? Just to make some money? Where is your ethics? Honesty? Regular support line can't do anything, transferred me 3/4 times to sales who do not pick up calls and asked me do SURVEY.

Date of experience: October 23,2022

I needed to refund my ticket almost immediately after purchasing because of a schedule conflict. They took me through the process easily enough; we three way called with spirit and the refund process began. I received an email stating this to be the case (I would receive a refund within 3-7 business days). It's been three weeks, I confirmed that Oojo had received their refund from spirit, and I've been calling for 2 weeks now asking about my refund and I am constantly told they I will receive an email or call soon and I never do. They do just enough to appease me but I don't know if I will ever get my money back.

Competitive prices and user-friendly booking site. I booked a round trip to Ghana and I'm extremely satisfied with the outcome as I didn't knew it's possible to book tickets for such a low price, especially now…

I booked fly from EWR to ZAG Croatia today, I had a good price for the ticket. After booking I received phone call from the agent who explained every thing from the booking and protection... I am happy the extra care from the airline and I am looking forward to my first time flight with this airline company.

Oojo.com. There travel care service is scam don't buy it… very bad customer service too
My flight got delayed 72 hours I called them regarding the travel care service that I purchased through them but that was no help at all! They promised if my flight get delayed more than 6 hours they will pay $300 as comprehensive and reschedule my flight unfortunately they didn't do anything Very bad experience dealing with unknown Company like you!

Felt quick, easy, and straightforward! Prices were cheaper than airline listings!

Had little reservation on booking, since it was transferred from Kayak, but the customer service was fantastic, assisted me with the whole process, gave me best suggestions. Thanks Denny!

Quick and very reasonable price. Thank you OOJO. The price was much cheaper than other sites.

This people? Honestly? Don't know what they doing. I tried to buy a ticket for the past 3 days! They say they would call me back but they never did. They are robotic people repeating themselves without solution. Then they says prices went up! Mismatch … same card I bought tickets 3 months a go. For different passenger.

It was smooth with no price games other sites do. Seat selection was aisle or window but it i did not see a seat map. This is concerning as i am traveling w my parents Dad is 90 years old.

Customer service was quick and efficient. I recommend the service.