Oojo

Recently I flew from New York JFK to Dhaka Bangladesh with Emirates airlines using the Oojo travel website. I bought Travel care insurance from Oojo travel. In the terms and conditions of Travel care, it was clearly stated that you can modify your ticket without any reason, and also the Oojo agent clarify that if you need to modify your travel plan from destination to destination Travel care will allow you to do so when they were selling me the insurance. When I was traveling back to the USA I wanted to modify my flight to Dubai where I had a layover for 4 hours. They said you have to pay a penalty and fare difference, and they send me an amount US dollars more than a one-way ticket so I couldn't do anything. I had to fly back with the original ticket. Oojo's misleading, deceiving, and cunning business rules + hidden conditions didn't allow me to travel according to my plan. I urge everybody to avoid Oojo and ask their Friends and family to spread the word on social media.

Awesome support service, good communication skills, explained everything elaborately

I would replace Expedia & Kayak if this Agent's quality of service continues to be excellent. There is someone on the phone right away. That is a big deal for me if a company I do business with wants me to interact with them, better pick up the phone in 5 mins. If they don't have that manpower, they better put things up as self-service options.

After approaching Oojo with my problem with a cancelled flight by Copa, they have extended an offer to reimburse me while we wait for the airline to take care of the refund.
Thank you Oojo!

I was not mistaken to book with you all the time I decided to have a vacation to Philippines. I hope I can get some discount as your avid patron, THanks and maraming salamat.

The experience was good enough for me and it help me get through what a want.

I booked a ticket through oojo and prices were really good compared to what other websites quoted. I also took their travel care services to protect their plan. I paid around 49 usd per ticket for their services. Unfortunately while traveling one of my luggage bag got damaged and when I reach out to oojo support they said they are only taking care of completely damaged luggage or missing luggage. I don't know the definition of completely damaged luggage but when you ask for compensation they will not support. Pathetic service.

I had a very bad experience with Oojo in particular. I booked my ticket and I checked the "fare rules" where it says ticket exchange is free. So I thought just in case I want to change my ticket there will be "no charge". After a while, I ended up needing to exchange my ticket, I sent a request online and I didn't hear back. I did call them and then… I figured they are hiding it into their terms and services and they charged me $260. Don't book your ticket on oojo simply because it looks cheaper.

Booked with OOJO 4 months in advance of my trip, since then they've made over a dozen changes now to both legs of the journey.

After contacting OOJO support ~2 months ago about a 14 hour layover (was 2 hours when I bought the ticket), they claimed they would refund that part of the ticket, but that I would need to use my departing flight(s) first before it could be processed for a partial refund.

Well as it turns out that was a lie, and 3 days before my trip I was informed that I either had to accept the new schedule— and as such would not qualify for a refund— or I would have to refund my entire ticket and be left to book my trip through other means days before I was set to leave.

Pretty clear to me now that they were giving me the runaround so that I would have no other choice but to accept their new schedule or be SOL when the time came for the trip.

Very shady people.

Cayenne and the other agents were extremely helpful and exemplify service excellence with professionalism.

Thank you, will be using Oojo for many future bookings.

Warmest Regards,
Forrest

I never see this kind of bad customer service in my through out International traveling. I strongly suggested please don't book your ticket using this service. This service is fraud and big scam. Never help out when you are facing difficulties during checkin at airport.

Never seen with any of the online flight ticket booking portal the service Oojo given. Super Excellent Quality, very comitative fare and supersonic confirmation by Oojo and checked the airline website as well...All info are trasfered to airline website

Excellent service by Oojo Team

The website showed round trip business fare LAX-MLA (Malta) at $600 below the best advertised price I could find elsewhere. I was concerned a bit by inconsistent Oojo reviews, some very bad, some very good. I submitted the booking request and got an immediate phone call from an agent saying they would get back to me soon as they could confirm the ticket. They later called back and said the fare was no longer available, and went up by $200 (but still $400 lower than elsewhere). I booked that flight, which was confirmed within a few minutes. I immediately checked the ticket number on the airline booking management page. Everything was fine - there were no unexpected fees or restrictions - it was indistinguishable from a ticket purchased directly from the airline. So my experience was fully positive. I didn't see the $200 increase as intentionally misleading - I often see fares on booking sites later come up as unavailable, perhaps due to some lag in the data updates. The bottom line is they got me a fare $400 lower than a half a dozen other sites I checked.

Horrible fees for changes even though bought coverage, not from airlines but Oojo. No responses. They claim to resolve through *******@oojo.com but thats a trash can,

It's been more than a few time I have booked my flight tickets from Oojo.com. Always best deals, quick service and very easy navigation through entire flight booking journey.

Very friendly and easy booking. Before finalizing the purchase, they verified my credit card to prevent someone else from using it without my notice. I actually felt quite safe knowing that this prodecure has been done. Talking about the price of tickets, it was a little cheaper than on other sites I checked. Overall I am very satisfied.

Hands down they beat all the competitors on price by several hundred dollars! The booking process was straight forward with no need to create an account to book. So far everything has been great and looking forward to my trip for way less cost than I expected! Thanks Oojo!

Deiparine was prompt with his phone call and gave us attentive service that made it feel like we had a legit travel agent working on our behalf. The price of the flight was also killer. Thanks!

First time booking with Oojo and it's very easy. Don't know why I can't book my seating at the same time.

Oojo is such a great company. Every team member whom I've had the pleasure of speaking to has been professional and helpful. Not to mention the amazing deals they offer for flights. I highly recommend purchasing airline tickets from Oojo.

Their service was horrible. I ended up buying the tickets directly from the airline. Ojoo asked for extra $200 after 8 hours long wait, and eventually did not issue any ticket for my flight on the next day.

If i had an option for lower than one star I would choose it! Most ruthless customer service reps you will find, 0 customer service provided over 6 different phone calls and supervisor involved as well. Needed an exchange for a returning flight but was unable to reach a conclusion as they were charging the price of a new ticket to move a returning flight that is a month away 1 week out. I highly discourage going through this 3rd party. NEVER AGAIN.

Had to book a last minute flight at a low budget and Oojo made it happen. The process of purchasing was clear and fast. Got my tickets in 30 minutes. Thank you, I will come back when I will need affordable economy class tickets. 5 stars deserved for sure!