Oojo

Following an exploratory conversation with Virender, on 8/29/2023 I booked my and my wife's reservations with Oojo for a round trip from IAD to SOF with Turkish Airlines. Unfortunately, a computer glitch prevented Oojo to issue electronic tickets and payment receipt.
On 8/30/2023, Vireder professionally diagnosed and corrected Oojo computer error, successfully applied complicated procedural knowhow and finally, issued electronic tickets and payment receipt.
I wish to comment Vireder's professional efforts and positive attitude in dealing with Oojo customers.
Josep Ashkenazy

I booked a flight which was economical but unfortunately the last seat got booked as soon as I hit the book button. The team rebooked my itinerary with a better airline for the same price. Loved the experience! Keep up.

Worse costumer service ever. I bought my ticket and 4 days later they sent me a cancelation email. Nobody know why my ticket got canceled on the first place and everytime I call they can't give me an answer and after hrs on the phone with them, they hang up on me. 3 days on this nightmare, and of cure the ticket is already $500 more expensive...

I booked with Oojo.com about a month and a half before my flight to the Philippines. They gave me 6 different tickets, but eventually got it widdled down to one, so no issue. However i called during my trip to see if extension is possible, i DID NOT give verbal or written permission to change my flight, nor did i pay a ticket change fee, but somehow they cancelled my ticket and left it open. I did not get an email or a call, i only found out because I tried to check my ticket a couple days before leaving to go over my itinerary. That was 05/28/22. It is now 06/2/22 and they still have yet to rebook my ticket so my boss had to pay for a new one. I have asked for a refund and have yet to get one. I have spoken with their reps for over 4 hours and all i keep getting told is "they're investigating ". I was stranded in a foreign country for 2 days. They even started laughing at me when i called for updates and got upset. DO NOT USE THIS COMPANY.

We purchase the travel insurance, on return home they were charging almost 500 $ to change the return home ticket by 3 days. The Oojo travel insurance is a pure scam. Shame on them.

I have had several problems with the airline that I chose to use, but Oojo has gotten them taken care of each time. Sometimes it takes some conversation to clarify the essence of the problem, but each time we have been successful.

The person I spoke with was very pleasant. However, I wasn't expecting a call after booking my flight and the call kept getting cut off, which was a little annoying.

I had to change my return flight to Chicago but one of the team members handled it well and resolved my issue, i'm very satisfied on how VESEMIR responded to my request… kudos to him and to the whole team.

Akhil was very helpful in finding a good itinerary, for the dates that I had in mind. Considering it was a last minute international ticket, I happy with the ticket I settled on. Thanks!

Fast, easy and clear to book my trip. This is a first time that I am using this service and really Iiked it. I hope I will be happy to the end of my trip.

It's impossible to describe the incompetence of the Oojo staff! Due to their unprofessionalism and lack of follow through, we missed our domestic U.S. flight between SJC and LAX to continue on our flights to Asia. Between their dropped calls and TERRIBLE customer service, no discounted service is worth the time and effort it took to try to resolve our travel issues. The airline carrier customer service staff were very empathic about our mistreatment, and witnessed it first hand, but their hands were tied because we booked our traveling plans through Oojo and not them directly. One star is more than this rating deserves. Travelers beware.

Rupak (sales person) helped me book the ticket. He gave me some additional discount and also explained everything.

Kind fast amazing service, always helpful, called me right away to confirm reservation

The OOJO assigned agent Kalpana provided an excellent service in communicating properly in comparisons to some of the other agents dealt at OOJO in the past.
She deserves to be recognized by OOJO too for her services.

Do not use this comapny. They are a scam. I tried to change my flight within a few hours of booking it. They called me while i was international and after numerous emails back and forth they still refuse to acknowledge that fact.my cousin answered my phone in the states while i was international so i do have a witness in addition to their phone number. I ahve all my emails still and i have since turned them over to my credit card company as a dispute to get all my money back. I was within the 24 hours to cancel my flight but they say the airline refuses to comply as well even if i was in teh 24 hour time frame.

Despite what this crap company thinks i am getting my money back because of all the emails and witness i have.

Please avoid using oojo for your booking. My flight on Air Morocco was canceled in December 2021. I have been trying to get my ticket refund. Anytime I called them they will tell me that their management team will contact. I have never received a call from them. I am trying to get a lawyer so that they can refund my money.

There refund policy is horrible. Their cancellation fee is crazy on top of the airline cancellation fees. I paid just over $5K for 4 tickets and when I cancelled the airline charged me $300 per ticket, in addition there was Oojo cancellation fees, I got only $2K back from them. It was a rip off.

Cayenne was my travel agent. And provided excellent service to book my ticket and to explain the terms.
Would love to rebook my future travel plans through her.

Thank you for your help. It's very useful. I'm enjoying your service a lot of thank you for your help. Fast respond and all of your help.

It was fun speaking with your Filipino representative, she was so kind and helpful..

Yes, it is very good website and compared to many others and travel agents, no one could beat or match the fare itinerary.

It was very easy to modify dates and friendly representative.

This website is very bad. I booked my tickets 2 days prior my flight departure.
I did not receive my itinerary until T - 5 hours of my actual departure. When I checked my itinerary oojo had completely changed my layover and changed my flights from American Airlines to united and some local carrier
Very bad experience