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Oojo has a rating of 4.6 stars from 1,551 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Oojo most frequently mention customer service, best price, and second time. Oojo ranks 4th among Discount Travel sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 hours
It is usually difficult to trust third parties while booking tickets, especially international flights that are very costly. But Oojo made it easy, sent immediate updates on email, and provided all the required information and flight details.
I wanted to share my frustrating experience with Oojo.com in case others have faced the same issue. I booked business class tickets they advertised for $5,063.88, which was significantly lower than other competitors. The price seemed like a great deal, so I completed the booking and my credit card was charged. However, instead of issuing the tickets, they later sent me an updated "optimized travel plan" quoting a much higher price (around $7,400). When I asked for the tickets at the original price, they claimed that the price had increased because the seats were no longer available. What's shocking is that even after telling me the lower price was unavailable, they continued to display the fake price on their website for days, misleading other potential customers. This bait-and-switch practice is unacceptable and feels incredibly dishonest.
Great! Love the easy user experiences! Don't like the review system forcing me to write 50 chapters. ;)
Date of experience: January 15, 2024
Aside from the ticker in the top falsely telling you to "BOOK NOW" with the seemingly harmless threat of not letting you have the ticket for the price on the website, I found this to be easy. I wish information about COVID was more readily available, as I don't travel (seriously, I bought a passport just for this trip) and I'm unsure of a lot of things. Also, I called customer service, went through the first thing, then when I got to the survey I answered, and then it hung up on me so...there's that.
Date of experience: December 28, 2022
Hi Megan,
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.
It was quick and easy and stress free! I was very satisfied with how simple it was and how quickly everything was done
Date of experience: April 16, 2024
Thank you for your review! We're delighted to hear that you found the booking process easy and stress-free. Your satisfaction is our priority, and we're glad we could provide a simple and efficient experience for you.
Overall was easy - only 4 stars because they did not receive an email correspondence that resulted in an extra phone call and wait time but once call was made all went well
Date of experience: November 3, 2022
Dear Katie,
I want to thank you for your feedback and criticisms. We’ve taken your thoughts to heart and we’re planning on making some internal changes based on your recommendations.
Thanks for sharing the word about your experience with us. We really appreciate your positive review.
Our tickets have been changed / cancelled without our request or consent less than one week before our multi month, international trip. We have called OOJO more than a dozen times and have been constantly kicked around from one department to another who are pointing fingers at each other and at the (Turkish) airline instead of taking responsibility for the mess up and taking action to fix it promptly. As I write this, we are all packed up and we're excited for our trip but we do not have confirmed tickets — still waiting for an update from OOJO who allegedly are waiting for an update from the airline. Terrible experience. Hopefully, someone from OOJO reads this and takes prompt action to fix this (I'll gladly update my review). Otherwise, I WOULD TELL PEOPLE TO STAY AWAY FROM OOJO — the stress is not at all worth a little bit of savings.
Date of experience: November 13, 2022
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback. Therefore, You will soon be contacted by our representatives.
Your complaint is assigned a special ID: 203329
You have the possibility to reach us anytime emailing this ID at feedback@oojo.com
Thank you in advance.
Please do not do business with this agency. Fraudulent company. They used another travel agency's email and phone number to respond to my claim for denial.
Date of experience: April 8, 2022
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 154247
Please email this ID at feedback@oojo.com
with your booking confirmation number, and we will get in touch with you
Thank you in advance.
She is very professional. I really recommend your company because you have the best pricing and the customer service speak English very well.
Date of experience: March 1, 2024
Dear Ferdinand, We appreciate your kind words regarding the service provided by our agent. Thank you for choosing us for your travel needs, and we look forward to the opportunity to serve you again.
Good prices, easy transaction.
I hope not need customer service, easy to find contact info on their website.
Date of experience: April 6, 2023
Thank you so much for your positive review and feedback. We are more than pleased that you had an enjoyable experience with us.
Excellent customer service and use of WhatsApp…
So easy to communicate, and do the job very effectively.
Kudos!
Date of experience: May 6, 2023
We are really glad to hear such a good review coming from our customers. Thank You.
Great customer service Mr. Luv was very helpful. I highly recommend this service for flight booking.
Date of experience: March 6, 2024
We take immense pride in our agents and are truly delighted to receive such a exceptional review. Your time and thoughtful recommendation of one of our finest agents to other customers is greatly appreciated!
I feel not to comment at this time. There not enough time and data to make a clear statement at this time.
Date of experience: April 13, 2024
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.
Easy to use, best prices. Prompt call back by representative
Date of experience: June 6, 2024
Dear Customer, Thank you for sharing your positive experience. We're glad to hear that you had an easy time booking your ticket.
Your transaction is taking to long and initially rejected by the bank….
Date of experience: June 7, 2024
We apologise for any inconvenience this may cause you. Transactions can sometimes take longer than expected, and occasional rejections may occur for various reasons, such as security checks. We appreciate you taking the time to leave us a review. Your feedback helps us improve our service for everyone.
I tried to book at OOJO and I called them and someone answered my question right away. Awesome customer service
Date of experience: April 30, 2024
Thanks so much for sharing your experience with us!
I have to change my flight and I don't remember his name unfortunately, but the guy was super kind and he help me a lot!
Date of experience: May 15, 2023
Thank you so much for taking the time to leave an excellent rating. We really appreciate it.
Cayenne did an excellent job with her a customer. She was nice and very informative despite me having to cancel she helped me out well.
Date of experience: August 2, 2023
We are so proud of our agents seeing such an amazing review! Thanks for your time and consideration in recommending one of our best agents to other customers!
Competitive price, quick confirmation, easy web access.
Date of experience: June 6, 2024
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.
Professional and courteous experience! Sale staff was accommodating with additional time for products review and consideration.
Date of experience: February 28, 2024
Thank you for your feedback! We're pleased to hear that you had a quick and professional experience with our service. We strive to provide accommodating and courteous assistance to all our customers.
My experience with this travel agency and travel insurance has been horrendous. After being told by the airline that my negative PCR test was not valid to travel to Kathmandu and after showing proof and documentation that thus was not true, the travel agency OOJO requested I cancel my flight and purchase a new one with the promise of receiving a full refund. This was a complete and total lie. The travel agency claimed that Qatar airways registered me as a no show, even though I was present and ready with all necessary paperwork. I paid extra for a second flight and was admitted onto the plane the following day with the same paperwork. OOJO's travel insurance did not protect me from this and misguided me. I requested to change the date of my returning flight and they are requesting an additional fee to do so. I do not recommend this travel agency at all. The low airfare will trick you into purchasing them, when in reality, if you purchased travel insurance (which is useless), you would end up spending the same amount as going directly through the airline.
Date of experience: September 12, 2022
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback. Therefore, You will soon be contacted by our representatives.
Your complaint is assigned a special ID: 189759
You have the possibility to reach us anytime emailing this ID at feedback@oojo.com
Thank you in advance.
Great service and special kudos to Jasmeet who went out of way to help me. I would certainly recommend this website for booking tickets.
Date of experience: January 14, 2024
We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. We look forward to seeing you again soon. Best Wishes.
Great variety of airlines and flight deals at reasonable cost. I'll gladly return to book more flights and recommend it also to my peers and family. 5 stars well deserved!
Tip for consumers:
Don’t waste your time looking elsewhere
Products used:
Full service
Date of experience: May 7, 2021
It was so easy and straight forward to book my flight. I also got a discount which made the price much better. Definitely had the cheapest price overall. I recommend
Date of experience: July 27, 2022
Thanks a lot for your kind words and for sharing your 5-star review with the rest of our community.
Have traveled a lot.
Never have I recieved such great service.
Thank you so much.
More than a website.
Date of experience: April 18, 2024
Dear Customer, Thank you for taking the time to share your positive experience with us. Your feedback is valuable to us, and we look forward to assisting you with any future travel plans.
I got a call from Duffrin confirming the ticket details. I thought that is a good move on the travel agency side. Thank you
Date of experience: April 16, 2024
Thank you for your feedback! We're glad to hear that you appreciated the call from Duffrin to confirm your ticket details.
Great prices are not always easy to acquire alongside great customer service. Thanks Oojo for making it happen and getting my trip started!
Date of experience: January 8, 2024
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.
Oojo is one of the leading airline ticketing online platforms offering real-time quotes and price-drop alerts backed up by AI-based booking technology. Additionally, to access a flight search website including deeply discounted flight deals, oojo.com clients have the privilege of being assisted by 1000+ live travel experts, available to serve you 24/7.
Thanks to having exclusive partnerships with world-class airlines, Oojo offers the cheapest flight deals at wholesale prices.
Discover the latest Oojo reviews from customers who have already purchased their flights through this unique booking system.
Since founded in 2011, Oojo has continually optimized its global products coverage and technical solutions, to make international travel affordable for everyone.
We are so grateful for your kind words.Please do not hesitate to contact us in the future if you will need assistance!