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Oojo has a rating of 4.6 stars from 1,530 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Oojo most frequently mention customer service, best price, and second time. Oojo ranks 5th among Discount Travel sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 hours
One of my flights was cancelled so I had to change it. They gave me the best options and I was able to pick a even better connection flight. I am very happy with their service! The wait time on hold less then 1 minute, the overall conversation less then 10 minutes.
I wanted to share my frustrating experience with Oojo.com in case others have faced the same issue. I booked business class tickets they advertised for $5,063.88, which was significantly lower than other competitors. The price seemed like a great deal, so I completed the booking and my credit card was charged. However, instead of issuing the tickets, they later sent me an updated "optimized travel plan" quoting a much higher price (around $7,400). When I asked for the tickets at the original price, they claimed that the price had increased because the seats were no longer available. What's shocking is that even after telling me the lower price was unavailable, they continued to display the fake price on their website for days, misleading other potential customers. This bait-and-switch practice is unacceptable and feels incredibly dishonest.
I have booked the flights to India and I have got the unbelievable cheapest deal and got my ticket and confirmation from airline on my WhatsApp within 2 minutes
Date of experience: August 30, 2024
Take easy booking and cheapest fare offered. My second time using Oojo for my international travel. Received email to remind my flight date. Easy to call customer service for assistance
Date of experience: August 4, 2024
Thank you, for the amazing review! We put in the work to keep you and all of our clients happy. We hope to see you again.
I did not have any problem booking my flight and i found the greatest deal with oojo Everything is smooth like butter thanks oojo
Date of experience: October 13, 2024
Thank you for your awesome feedback! We’re thrilled to hear that you had a smooth booking experience and found a great deal with us.
Deferen was very friendly and professional. He helped with all the special needs for my parents flight. Thank You Deferen. =)
Date of experience: August 21, 2024
Deferen is an exceptional agent and we are so glad to hear about your satifaction with his service! Thahk nyou very much!
Grate experience talking with the travel agent and very friendly and helpful, will contact him again and do recommend him to my friends and family for sure.
Thank you.
Date of experience: July 25, 2024
Dear Customer, Your feedback means a lot to us. We’re delighted that our agent exceeded your expectations. Thank you for your trust in our services, and we look forward to working with you again.
Looking for affordable flights with date and time flexibility was a breeze. Easy to choose easy to book. Like the xtra protection option.
Date of experience: August 23, 2024
Dear Customer, Thank you for taking the time to share your positive experience with us. Your feedback is valuable to us, and we look forward to assisting you with any future travel plans.
You cant speak to a manager. I asked 7times to no avail. Ridiculous penalties and fees. Terrible customer service experience. A total SCAM
Tip for consumers:
What a nightmare
Date of experience: December 1, 2024
Dear Tracy M.,
We are truly sorry to hear about your disappointment with not being able to speak with the manager!
Your complaint is assigned a special ID: 356973
Please email this ID at feedback@oojo.com
With your booking confirmation number and the agent will get in touch with you shortly.
We will do everything possible to deserve your further cooperation with us!
Thank you very much!
The process was easy. It took very little time, and I was able to verify all the details. Thank you!
Date of experience: September 4, 2024
We are happy to hear that your booking process was positive! Thank you very much for purchasing with us!
Good fare and easy to book. Once I received the email with my ticket information, I booked my seats.
Date of experience: October 23, 2024
Thank you for your review! We're thrilled to hear you found our booking process easy and that you secured a great fare.
Happy and satisfied customer here. They are so helpful and easy to transact with. Cheers to more flying with u guys
Date of experience: October 30, 2024
Thank you for your review! We're thrilled to hear that you're a happy and satisfied customer.
After booking flight with Flight mover which is a fraud company, it was quick and efficient to make a last minute booking
Date of experience: September 5, 2024
It's important to be careful with booking services and we value your feedback. If you need assistance with your current booking or have any concerns, please let us know. We're here to help and ensure you have a smooth travel experience.
The gentleman was so kind and patient and in the end I used another card but I was nervous and he was calm wonderful customer service!
Date of experience: September 26, 2024
Thank you for sharing your experience! We’re glad to hear that our team member provided kind and patient assistance during your card issue.
The booking process was smooth, and the customer service called back to confirm the details and the flight. Great User Experience
Date of experience: September 30, 2024
Thank you for your comment, we are trying continuously to improve our services and meet our customers expectations.
Easy booking online. No hanky panky, like some travel agencies show one price and than say the price has changed.
Date of experience: August 15, 2024
We appreciate a lot your excellent feedback of our services! Many thanks for cooperating with us!
It was very easy for me to book my flight. The website was very easy to use. The price was very reasonable.
Date of experience: November 16, 2024
Dear Customer, thank you for your generous review! We’re delighted to have been a part of your travel experience. We can’t wait to assist you with your next journey!
The follow up was very informative and good to have.
The online experience to purchase was very good
Date of experience: September 15, 2024
It's such a pleasure to hear such an amazing feedback of our services! Thank you very much!
I found it easy to prepare my own travel flights. The schedules are presented very plainly and well organized.
Date of experience: September 16, 2024
We really appreciate you taking the time to share your feedback and being so open with us.
We had issues with processing our payments, but their team reached out to us and made everything right.
Date of experience: October 4, 2024
We are so happy to hear about your satisfaction with the agent's assistance! Looking forward to assist you once again whenever you desire to travel!
Always a good experience with oojo. I usually buy tickets for me and for my family members and I always had good experience. Immediatel confirmation and good customer service.
Date of experience: August 5, 2024
Dear Customer, Thank you for sharing your positive feedback about us. We are delighted to hear about your satisfaction with the service provided.
Got the ticket for the mentioned price, no hidden fees, eticket delivered within minutes, so no concern if ticket is really booked or not.
Date of experience: September 3, 2024
Thanks so much for sharing your experience with us!
I have purchased few of my international tickets from oojo. I found their pricing competitive and their customer service friendly and responsive.
Date of experience: December 8, 2024
Thank you for your comment, we are trying continuously to improve our services and meet our customers expectations.
My flight time changed so they I contacted Oojo to get my connection tickets. The service was excellent. Tickets were reissued so fast.
Date of experience: September 2, 2024
Dear Customer, Thank you so much for your kind words! We're thrilled to hear about your positive experience with our travel agency.
Booked a flight for Nov 18. Flight was changed to Nov 22. Airline cancelled the ticket but Oojo refuses to issue a refund.
Tip for consumers:
Booked a flight for Nov 18. Flight was changed to Nov 22. Airline cancelled the ticket but Oojo refuses to issue a refund.
Products used:
Booked a flight for Nov 18. Flight was changed to Nov 22. Airline cancelled the ticket but Oojo refuses to issue a refund.
Date of experience: November 5, 2024
Dear Customer, please accept our apologies that you had to go through such an ordeal. We kindly ask you to send us your booking confirmation number and associated email address at feedback@oojo.com with this special ID: 348439. We need it to locate you in our internal system and find all the details of the booking and previous interactions with the agent and/or customer support. Thank you in advance
This is the first time I was using Oojo. My experience was easy and smooth. The whole process was intuitive and quick.
Date of experience: November 25, 2024
Dear Customer, we’re so grateful for your positive feedback! It’s wonderful to hear that you were pleased with our service. We’re here for all your future travel needs!
The customer service (Euphrasia) is very nice and knowledgeable. Very nice to talk too and very courteous.
Date of experience: October 9, 2024
Many many thanks for sharing your satisfaction with our services! We are so pleased to hear your kind words!
Oojo is one of the leading airline ticketing online platforms offering real-time quotes and price-drop alerts backed up by AI-based booking technology. Additionally, to access a flight search website including deeply discounted flight deals, oojo.com clients have the privilege of being assisted by 1000+ live travel experts, available to serve you 24/7.
Thanks to having exclusive partnerships with world-class airlines, Oojo offers the cheapest flight deals at wholesale prices.
Discover the latest Oojo reviews from customers who have already purchased their flights through this unique booking system.
Since founded in 2011, Oojo has continually optimized its global products coverage and technical solutions, to make international travel affordable for everyone.
It's such a pleasure to hear such an amazing feedback of our services! Thank you very much!