- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Oojo has a rating of 4.6 stars from 1,551 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Oojo most frequently mention customer service, best price, and second time. Oojo ranks 4th among Discount Travel sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 hours
It is usually difficult to trust third parties while booking tickets, especially international flights that are very costly. But Oojo made it easy, sent immediate updates on email, and provided all the required information and flight details.
I wanted to share my frustrating experience with Oojo.com in case others have faced the same issue. I booked business class tickets they advertised for $5,063.88, which was significantly lower than other competitors. The price seemed like a great deal, so I completed the booking and my credit card was charged. However, instead of issuing the tickets, they later sent me an updated "optimized travel plan" quoting a much higher price (around $7,400). When I asked for the tickets at the original price, they claimed that the price had increased because the seats were no longer available. What's shocking is that even after telling me the lower price was unavailable, they continued to display the fake price on their website for days, misleading other potential customers. This bait-and-switch practice is unacceptable and feels incredibly dishonest.
Booked a flight for wrong day, realized immediately and called to cancel. Was told I would pay $100 cancellation fee which I agreed to.
Thought it was dealt with after I responded to an email authorizing the refund/agreeing to pay $100.
Got another email about a few days later from someone else asking if I'd changed my mind and still want to take the flight. It seemed very unprofessional and wasn't a well written email. It didn't make any sense.
Alarmed, I responded and said that it's already been cancelled. They then informed me I needed to fill out a form that had been sent (was in my junk mail). I tried to fill out the form but the refund amount was missing $200, so I emailed again. I was told that they would fix it on their end. I checked the form again the next day, it was still the same amount. I was then told that I needed to just proceed with the wrong amount and they would fix it on their end.
I just tried to go through with that process and the page is no longer available. This has been going on for days now, I can't understand why the refund process is so complex and things are so confusing.
I want my refund.
Date of experience: August 19, 2021
This is my second book from this site, I was very pleased with the first one. I really hope that I will be satisfied this time too.
Date of experience: January 7, 2024
Mansurbek I., Thank you for your continued trust in our service! We're honored to have you as a returning customer.
Today is 11/06/2022, my flight on Royal Jordanian 263 to Chicago was fine and arrived on time, however, my connecting flight on American Airlines to Detroit from Chicago O'Hare got canceled due to high winds. I purchased OOJO Travel Care Service for $178.90 (confirmation number *******) and so I called them to get rebooked on the next flight, I was told by OOJO customer service to either AA or Royal Jordanian. Why did I purchase damn insurance for such a thing? Please do yourself a favor and skip this scam insurance.
Tip for consumers:
Please save yourself time and money and skip this scam package.
Products used:
OOJO Travel Care Service for $178.90 (confirmation number 3714103)
Date of experience: November 6, 2022
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback. Therefore, You will soon be contacted by our representatives.
Your complaint is assigned a special ID: 202721
You have the possibility to reach us anytime emailing this ID at feedback@oojo.com
Thank you in advance.
Great service provided by offering great fare. Definitely. I'll recommend others about your services
Date of experience: September 30, 2023
We are really glad to hear such a good review coming from our customers. Thank You.
Quick response to mails and phone calls, I had an issue with flight cancelation and it was resolve in less than 3hrs, I got a new reservation and even better one. Thanks
Date of experience: September 20, 2022
Dear Nayah,
Thank you for choosing our company when planning your trip. It is our goal to make our customers feel fully assisted.
It would be a pleasure for us to hear from you again when planning your next flight.
Best regards
OOJO Team
Hastle free, no drama experience, from a company I had not heard of in booking a flight.
Date of experience: May 12, 2024
We are happy when our customers are satisfied,Thank you.
This was my first time with Oojo and I am sure would not be the last. Great service, great help and extremely polite customer service, kudos to Sachin
Date of experience: December 13, 2022
Dear Ali,
Thanks for your 5-star review! We sincerely appreciate your feedback.
This my second time of using Oojo and they have always taken care of my business good. There are always available to contact as needed unlike other agents
Date of experience: August 29, 2022
Dear Inusa,
Thank you so much for this review. We really appreciate you being a customer.
Quick to pick up the phone, instead of waiting for hours and very responsive to my questions. They were one of the cheapest too.
Date of experience: October 24, 2023
Thanks so much for sharing your experience with us!
I am pleased with the purchase price and the user friendly website. Except when I didn't see an option to purchase Travel Care before making payment, I called the 1-800 number. While the rep was on the phone I was able to find the option for Travel Care after entering the credit card information to pay for the ticket. She was insisting me to click on "No" and give her the credit card information over the phone so she will take care of the Travel Care Insurance. She said you can't purchase travel insurance online. First I must purchase the ticket. Then give her the booking reference number and the credit card information so she will help with the travel insurance. One thing she didn't know is that I have been flying since 1994 and flown hundreds of times. While she was on the phone I clicked on "YES" to purchase Travel Care despite she was begging me not to. The transaction for the airline ticket and the insurance went smooth. I was happy. I put her on hold while completing the transaction. She started calling me constantly and all I did was pressing the "IGNORE" button on the phone. Later, I was thinking was she doing this to get her commission?
Date of experience: August 3, 2022
Dear Fatima,
Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime
My flight from Israel to Atlanta was cancelled, so the airline changed the flight for me without extra charges.
Date of experience: December 2, 2023
Thanks for the 5 stars rating!
Very fast and easy, no hidden fees
Got a call within 20 minutes of reservation to confirm the ticket
Date of experience: February 14, 2024
Thank you for the great review! Safe travels.
On 5/22/22, I was told by an Oojo representative on the phone and email that all flights leaving Nashville, TN for Lagos Nigeria from 6/18/22 to 6/29/22 were canceled and other dates in the month of June. It was not true. IT WAS LIE! I immediately spoke with representatives from American Airlines, Delta Airlines, Just Fly, and Orbitz and they told me the very opposite what I was told from Oojo. Plus, I was told that someone would call me on 5/23/22 from Oojo to discuss other options. I heard nothing, nada, zilch from them. I emailed them to let them know that I would take a credit and pay the difference for another flight in June. They kept telling me flights leaving out of Nashville, TN was not available. It is not true. I do not like scams and I do not like foolishness ( just for me to purchase insurance,), especially involving my money. It is true, they are not transparent. They are awful. If I had of known that I was going to deal with this evil, diabolical website, I would have booked my flight elsewhere. Terrible. Do not use them to book any flights or hotels.
Tip for consumers:
DO NOT USE THIS WEBSITE PERIOD!
Products used:
I did not want a refund. I wanted another flight using credit for a different airline in the month of June 2022. Flights out of Nashville TN, to Lagos, Nigeria are not canceled on any date in June 2022. I know that for a fact.
Date of experience: May 23, 2022
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 163901
Please email this ID at feedback@oojo.com
with your booking confirmation number, and we will get in touch with you
Thank you in advance.
The person who assisted me on the phone was wonderful! She made the process to exchange my ticket seamless.
Date of experience: October 9, 2023
Dear Becky c.,Thank you for your kind words, we’re glad to hear that you had a good experience with our service
Easy to handle the Site coupled with quick booking. Hope that service at the airports will be the same.
Date of experience: June 14, 2023
We’re really grateful and appreciate you taking the time to share your rating with us!
Great Experience Luv is a great and proactive executive
Date of experience: May 20, 2024
Our agents are trained to produce a great result to the customer's satisfaction and we are so proud of them! Luv is awesome! Thank you very much for being our Customer and sharing your great impression on us!
I called to book a flight and the representative was very good and found me a deal that was better than expected.
Date of experience: December 8, 2023
Dear Hassan A., Thank you for your positive feedback! We're pleased to hear that you had a great experience.
Very easy to use this website and book our trip. I have used others that were not nearly as user friendly.
Date of experience: February 1, 2024
Thank you for the fantastic review! We put a lot of effort into make our service as user-friendly and enjoyable as possible, so we are thrilled to hear that you are enjoying it.
This is my second year with Oojo truly they did good job with my flaying tickets and all services no time to explain thank guys
Date of experience: August 22, 2023
We are more than pleased to know that you had an enjoyable experience with us. Thank you so much for your positive feedback.
This is my first time with oojo doing a booking. I hope the traveling experience also goes well The booking team is awesome. They were very helpful.
Date of experience: September 14, 2023
Thank you for the opportunity to serve you. I also want to thank you for taking the time to share your thoughtful review. We appreciate your trust!
Booked with OOJO.Will need to see how the customer service responds if i need assistance
Date of experience: May 19, 2024
Thank you for your feedback,we hope we will raise at your expectations!
Everything with this company I have had a good time and deal with. Everything has worked out and I went to the website of my airline and could pick out my seats. I will buy from this company again.
Date of experience: August 6, 2022
Dear Bob,
We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
My experience has been very positive with Oojo! I thought the online booking process and usual complications would apply to this purchase, but the people at Oojo have been very efficient.
Date of experience: September 1, 2022
Dear David,
Thank you for choosing our company when planning your trip. It is our goal to make our customers feel fully assisted.
It would be a pleasure for us to hear from you again when planning your next flight.
Best regards
The customer service very helpful and explain everything.
Date of experience: May 19, 2024
Thank you for your comment, we are trying continuously to improve our services and meet our customers expectations.
Booking the ticket didn't take much long and I really liked the way the payment was secured and verified first. I had really the best deal for my flight.
Thanks
Date of experience: June 17, 2022
Oojo is one of the leading airline ticketing online platforms offering real-time quotes and price-drop alerts backed up by AI-based booking technology. Additionally, to access a flight search website including deeply discounted flight deals, oojo.com clients have the privilege of being assisted by 1000+ live travel experts, available to serve you 24/7.
Thanks to having exclusive partnerships with world-class airlines, Oojo offers the cheapest flight deals at wholesale prices.
Discover the latest Oojo reviews from customers who have already purchased their flights through this unique booking system.
Since founded in 2011, Oojo has continually optimized its global products coverage and technical solutions, to make international travel affordable for everyone.
Dear Aj,
We highly appreciate your feedback and honest opinion, but we would also like to remind you that the fastest way to solve your refund, cancelation or exchange related issues is to send your travel details directly to our email add: feedback@oojo.com Thank you for your patience and understanding.