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Oojo has a rating of 4.6 stars from 1,550 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Oojo most frequently mention customer service, best price, and second time. Oojo ranks 4th among Discount Travel sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 hours
It is usually difficult to trust third parties while booking tickets, especially international flights that are very costly. But Oojo made it easy, sent immediate updates on email, and provided all the required information and flight details.
I wanted to share my frustrating experience with Oojo.com in case others have faced the same issue. I booked business class tickets they advertised for $5,063.88, which was significantly lower than other competitors. The price seemed like a great deal, so I completed the booking and my credit card was charged. However, instead of issuing the tickets, they later sent me an updated "optimized travel plan" quoting a much higher price (around $7,400). When I asked for the tickets at the original price, they claimed that the price had increased because the seats were no longer available. What's shocking is that even after telling me the lower price was unavailable, they continued to display the fake price on their website for days, misleading other potential customers. This bait-and-switch practice is unacceptable and feels incredibly dishonest.
The agent was very patient and detail oriented. The agent answered all my questions and provided additional information with care.
Date of experience: November 12, 2023
It was a great experience! It was easy to book a plane ticket and customer service was right there to assist with anything. Very nicely done!
Date of experience: October 12, 2023
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.
Very easy to book, simple not hard, my first time to book on this one, I might book again next time, thank you very much……
Date of experience: October 10, 2023
Thank you for the opportunity to serve you. I also want to thank you for taking the time to share your thoughtful review. We appreciate your trust!
It's was extremely good until this evaluation
And it's starting to annoy me. Think I expressed how satisfied I was
Date of experience: July 13, 2023
Thanks for sharing your review with us and the community!
Booking was incredibly simple and cheap. My travel agent is very helpful and informative, and the customer service is great.
Date of experience: July 28, 2023
Dear Wyatt B., It is great to hear that the booking was simple and cheap. Thank you for your positive feedback.
The customer service rep I spoke to laid out the information I needed clearly and was very friendly and helpful
Date of experience: September 10, 2023
Dear Jeeva M.,Thank you for your kind words! We are thrilled to hear that you had a great experience with us.
My online experience was easy and user friendly. I work on a computer every day but I appreciate a quick and easy process
Date of experience: February 9, 2023
Thank you! It warms our heart seeing such a glowing review from a tech-savvy person.
Easy booking.
Best price in the market. All necessary information clearly visible.
Date of experience: May 19, 2024
Thanks so much for sharing your experience with us. We hope to see you again soon.
Website was easy to use, agent was very clear and mentioned what was needed. They know what they are doing. Great service
Date of experience: July 31, 2023
Thank you for taking the time to provide a rating, your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.
Excellent Service and follow up on time. E-ticket issued on time. Great website to use and best results.
Date of experience: November 13, 2023
It was a pleasure serving you. We really appreciate you taking the time to share your feedback and being so open with us!
Great website easy to book and good price compared to other websites. Thank you 🙏
Date of experience: May 8, 2024
Thank you for letting us know how you think we are doing. We're delighted that customers like you are having a great experience.
Easy to book with the schedule flight I want to book and I love the discount you are giving. Just waiting for my E-ticket to confirm my flight.
Date of experience: September 4, 2023
Thank you very much for sharing your positive experience with others, we really appreciate it!
Very fast and easy server with friendly staff, user friendly website. Received the confirmation email and e ticket very fast
Date of experience: June 19, 2023
Thanks a lot for a perfect review of our services! We are so glad for your satisfaction!
Very prompt and professional. Very satisfied.
Was called right after finalizing my booking and received confirmation of my booking. Very pleased.
Date of experience: October 9, 2023
Thank you for your comment, we are trying continuously to improve our services and meet our customers expectations.
The agent was so professional and polite. I am really happy with their services. Will be back anytime.
Date of experience: November 29, 2023
Dear George O., Thank you for your kind words! We're thrilled to hear that the agent provided professional and polite service, and we look forward to welcoming you back anytime you need assistance.
While booking flights through the website I had few questions. After reaching one of Oojo representatives I was assisted professionally and finalized the booking. Amazing service!
Date of experience: September 25, 2020
Dear James, we are thrilled that you loved your experience; our customer support managers will definitely be happy to read what you wrote. If there is anything you would recommend us improving, please drop a line at feedback@oojo.com.
Very fast! Easy! Fast! Easy! Fast! Easy! Very fast! Easy! Very fast! Easy! Very fast! Easy! Will recommend for sure!
Date of experience: June 6, 2023
We are so grateful for your kind words.Please do not hesitate to contact us in the future if you will need assistance
Very comfortable! Agents kept calling to make sure no mistakes in both sides, and cleared all questions. I had another airline, they just easily gave up. Thanks.
Date of experience: November 2, 2022
We would not be able to grow and develop without feedback like yours, Ziming. We are thrilled you had a great experience with us and hope to see you again soon.
Easy to book, competitive prices of tickets. The questions about travelers informations were straight forward
Date of experience: September 22, 2023
Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!
User friendly, easy steps and not length procedures etc...
I got my e-ticket with best rates within 1 hour.
Date of experience: September 17, 2023
Dear Ali Raza K.,Thank you for your kind words! We are thrilled to hear that you had a great experience with us.
Actually has customer service, and does not cheat me at the last minute with excessive baggage fees like 3 other of their competitors did
Date of experience: February 4, 2023
Thank you for your feedback! We're happy to hear that our customer service team was able to assist you.
Easy to reserve an international flight with no complications. The price went up a little when booking. My travel is three weeks away so I can give more feedback afterward.
Date of experience: September 2, 2022
Thanks for sharing your review with our community. It means a lot to us.
Customer service was good. It did take a few tries but they were able to resolve our issue with satisfaction eventually.
Date of experience: February 28, 2023
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.
Oojo is one of the leading airline ticketing online platforms offering real-time quotes and price-drop alerts backed up by AI-based booking technology. Additionally, to access a flight search website including deeply discounted flight deals, oojo.com clients have the privilege of being assisted by 1000+ live travel experts, available to serve you 24/7.
Thanks to having exclusive partnerships with world-class airlines, Oojo offers the cheapest flight deals at wholesale prices.
Discover the latest Oojo reviews from customers who have already purchased their flights through this unique booking system.
Since founded in 2011, Oojo has continually optimized its global products coverage and technical solutions, to make international travel affordable for everyone.
Thank you for your excellent feedback!