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Oojo has a rating of 4.6 stars from 1,550 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Oojo most frequently mention customer service, best price, and second time. Oojo ranks 4th among Discount Travel sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 hours
It is usually difficult to trust third parties while booking tickets, especially international flights that are very costly. But Oojo made it easy, sent immediate updates on email, and provided all the required information and flight details.
I wanted to share my frustrating experience with Oojo.com in case others have faced the same issue. I booked business class tickets they advertised for $5,063.88, which was significantly lower than other competitors. The price seemed like a great deal, so I completed the booking and my credit card was charged. However, instead of issuing the tickets, they later sent me an updated "optimized travel plan" quoting a much higher price (around $7,400). When I asked for the tickets at the original price, they claimed that the price had increased because the seats were no longer available. What's shocking is that even after telling me the lower price was unavailable, they continued to display the fake price on their website for days, misleading other potential customers. This bait-and-switch practice is unacceptable and feels incredibly dishonest.
The worst customer experience that I had in my entire life! Seriously, do yourself a favor and go with a reliable company. In the early morning customer representative promised an itinerary verbally over the phone for a same day flight and said: "within an hour or two I'll forward your revised itinerary" Didn't receive it and kept calling, leaving voicemails and emailing. I got totally ignored. When I spoke to other representatives I didn't get any straight answers, they kept hanging up or just straight out put me on hold for long periods of time. As the time passed, the tickets were out of grace period and I have been asked to pay a ridiculous amount of difference. I literally hung up, raced to the airport and directly dealt with the airline company by paying a huge penalty just because of Oojo's unprofessionalism and keeping me in limbo for many hours to make me my grace period expire and pay an extra fee to them. I still can't believe a business in the US can do something shady like this while their lines are getting recorded. Shame on Oojo!
Date of experience: December 25, 2021
I'm very happy
Will see next booking
It was easy n friendly site
Date of experience: May 17, 2024
And we are so happy to hear about your satisfaction with our website! Looking forward to assist you once again whenever you desire to travel!
Best service to find tickets. Price are good and readonable. I highly recommend this website if you ever needs to find a good airlines prices
Date of experience: December 2, 2023
We are happy that you are satisfied with our products and services.Thank You
Easy to use and the confirmation and isauance of ticket is so fast. No need for you to wait for a long period of time.
Date of experience: February 16, 2024
Dear Roccofort, Thank you for your positive feedback! We're thrilled to hear that you found our service easy to use and appreciated the swift confirmation and issuance of your ticket. Providing a seamless and efficient experience is a priority for us. If you have any more travel plans or if there's anything else we can assist you with, we're here to help!
Bought 5 tickets by oojo from Boston to Islamabad.on way coming back on April 4th my wife and miss the flight due to COVID-19.
They did show up on turkish counter for cancelation and rescheduling.
Letter on We ware trying from Pakistan and us to contact the oojo to rescheduled the flight. But no unswer if you call from different phone and they don't recognize then pickup phone. When we tired contacting them. Finaly Bought another ticket from qatar airways and reached April 28th to us spind an other $1248.
Haroon *******324
Tip for consumers:
Oojo bad reviews
Date of experience: May 17, 2021
Dear Haroon,
We highly appreciate your feedback and honest opinion, but we would also like to remind you that the fastest way to solve your refund, cancelation or exchange related issues is to send your travel details directly to our email add: feedback@oojo.com. Thank you for your patience and understanding.
Bad experiences happen everywhere. But my experience was great. As long as your credit card company doesn't block your payment, OOJO is great! Customer service was quick and friendly!
Date of experience: December 6, 2022
Dear Mohammed,
We’re happy you had a fantastic time with us!
Thanks for your trust, we’re thankful for amazing customers like you.
DEAR OOJO: If you want business, stop asking for copy of photo ID and a face picture.
I usually use Rome2Rio.com for travel. It suggested cheapest flight with Oojo, and I never heard of them. I Google searched about the website authenticity, and it looked okay. So I bought tickets, then got a call about an hour later with a representative saying they had to switch it to a different airline, which is okay though unusual. Later that day, another call asking if I got the email to confirm my identity which requested that I email a photo of my face and a copy of my photo ID. Never had that needed before when buying an online plane ticket, mom and dad told me never give photo ID online, so it's too suspicious and I canceled. Might be legit, I won't risk it. I told them to cancel, it's been around 4 or so hours and all I see is a $0.77 charge from Oojo to my account, though I will watch it and report it if it still goes through. Maybe 2 or 3 hours after canceling, I got another call asking if I got the email for confirming my identity by sending copy of photo ID and my face picture. I told the representative that I already asked to cancel, and they were understanding and said the charge will be canceled. All the representatives I spoke to were polite, though only time will tell their authenticity.
Tip for consumers:
Don't use Oojo, don't send your photo ID and a picture of your face.
Products used:
Plane ticket (Alaska Airlines, later switched to America Airlines)
Date of experience: November 7, 2021
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn a more about what prompted your feedback.
Your complaint is assigned a special ID: 127529
Please email this ID at feedback@oojo.com with your booking confirmation number, and we will get in touch with you
Thank you in advance.
On June 20,2022 I booked a flight for my mother-in-law to fly from Antananarivo (TNR) to Washington (IAD) on July 7,2022. The following day someone called to verify the name of the passenger and name of the credit card used was correct. After our conversation I was told they'd be sending an e-ticket receipt for the flight.
This morning, June 23,2022, someone called and stated, "we've been trying to contact you (which was a false statement as I had not heard from them). Your flight request was rejected because the name of the credit card was different from the passenger." The lady I was speaking with hung up on me. Before hanging up on me she said, "she could rebook the ticket but prices have since gone up (over $600) and we'd have to pay more." I called back immediately and they didn't pick up the phone or call me back.
Several attempts have since been made to find out what's going on without success. The main line takes me to people who "don't have access to see what's going on". They told me someone would be in contact with me regarding the ticket but no one ever called. They emailed me and said, "Our ticketing system failed to issue the ticket because the name on the credit card didn't match name of the passenger".
They've manipulated us in order that we'd pay more for the flight. Customer service has been horrible. Please save yourself time and resources by using another ticket provider. My experience with Oojo has been absolutely horrible. I would never recommend them to anyone.
Tip for consumers:
They delayed in providing a receipt of purchase, issuing the ticket, in order that they'd have the ability to reject the ticket and force us in turn to pay more for the same flight. AVOID AVOID AVOID Oojo at all costs they are not worth your investment of time or resources.
Products used:
None they rejected the ticket for invalid reason.
Date of experience: June 23, 2022
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 170317
Please email this ID at feedback@oojo.com
with your booking confirmation number, and we will get in touch with you
Thank you in advance.
They are scammer! I booked a ticket with them for cheap price, next day they canceled my ticket and they said we going to charge you$200 refund fee. They didn't refund $200
Tip for consumers:
they are scammer! I booked a ticket with them for cheap price, next day they canceled my ticket and they said we going to charge you$200 refund fee. they didn't refund $200
Products used:
flight ticket
Date of experience: October 25, 2021
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 123051
Please email this ID at feedback@oojo.com with your booking confirmation number, and we will get in touch with you
Thank you in advance.
Thank you for taking the time to call me and explain the optional addon's and their benefits without being pushy:-)
Date of experience: May 30, 2023
We are happy when our customers are satisfied,Thank you.
Satisfactory and reliable, I can recommend it to others.
Date of experience: May 13, 2024
Dear Customer, Thank you for choosing us as your travel partner, and for taking the time to share your positive experience. We're here whenever you're ready to embark on your next adventure!
I am very satisfying with your service. It is so fast issued my ticket. I will recommend my friends
Date of experience: May 7, 2024
Thank you for your comment, we are trying continuously to improve our services and meet our customers expectations.
Mr. Deepanshu tried to help with buying tickets, my two bookings were failed due to problem with our (mine and my husband) credit cards.
Date of experience: January 30, 2023
Thanks for your 5-star review! We sincerely appreciate your feedback.
Oojo is extremely easy to navigate when searching for a flight. After looking at several other flight websites, I found Oojo easiest to use, grabbed a great flight, and thus I highly recommend!
Date of experience: August 5, 2022
Dear Jeanne,
Thank you for taking the time to share your experience and we look forward to welcoming you back soon!
Oojo service is outstanding. We contacted for flight changes which were initiated by airline and Oojo contacted the airline and reissued ticket in matter of minutes.
Overall 5 star service
Date of experience: December 27, 2022
Hi Syed,
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Got a call from Oojo, checked with us if the tickets were correct and offered to book meals and revised tickets for us.
Date of experience: July 26, 2023
We are more than pleased to know that you had an enjoyable experience with us. Thank you so much for your positive feedback.
Easy, fast and convenient. I would happily book with them again!
Date of experience: May 11, 2024
Thank you very much for taking your time to leave us a 5 star rating review! We appreciate your cooperation with us a lot and would be so happy to assist you once more!
Very fast booking! Good service so far! The agent is very friendly. It is very easy to book through OOJO website.
Date of experience: December 19, 2023
We are happy that you are satisfied with our products and services.Thank You.
Good experience. Fast, easy and attentive to details. They called me and helped out.
Date of experience: May 3, 2024
Dear Customer, Thank you for sharing your exceptional experience with us! We're thrilled to hear about your satisfaction.
It was a pleasure to book my tickets with oojo! Easy to follow. Easy to use. Quick confirmation email. Spectacular pricing. Thank you Oojo!
Date of experience: December 17, 2023
We are happy when our customers are satisfied,Thank you.
Very patient and helpful……………………………………………….and I was able to Understand and he even helped with my coleg.
Date of experience: November 17, 2023
We are incredibly grateful that you took the time out to leave us a 5-Star review!
Excellent service and communication! I have been very pleased with the service of Oojo with every booking.
Date of experience: November 2, 2023
Thank you so very much for sharing your wonderful impression on our services! Looking forward to assist you once again!
Awesome experience with Akil from start to finish. I will definitely recommend Akil to all my friends.
Date of experience: September 15, 2023
Thanks so much for sharing your experience with us!
Cheap prices good times a lot of options and I am very happy I am leaving the website i used to use and from now and so on I am with oojo.
Thanx
Date of experience: March 5, 2024
Thank you for the opportunity to serve you. I also want to thank you for taking the time to share your thoughtful review. We appreciate your trust!
It was pleasant to get Eeram on the call to purchase the tickets. She convinced me to get premium coverage plan. She won.
Date of experience: December 19, 2023
Thank you for your feedback. We are happy that Eeram is part of our team and provided you with such a good experience.
Oojo is one of the leading airline ticketing online platforms offering real-time quotes and price-drop alerts backed up by AI-based booking technology. Additionally, to access a flight search website including deeply discounted flight deals, oojo.com clients have the privilege of being assisted by 1000+ live travel experts, available to serve you 24/7.
Thanks to having exclusive partnerships with world-class airlines, Oojo offers the cheapest flight deals at wholesale prices.
Discover the latest Oojo reviews from customers who have already purchased their flights through this unique booking system.
Since founded in 2011, Oojo has continually optimized its global products coverage and technical solutions, to make international travel affordable for everyone.
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn a more about what prompted your feedback.
Your complaint is assigned a special ID: 133127
Please email this ID at feedback@oojo.com
With your booking confirmation number, and we will get in touch with you
Thank you in advance.