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Oojo has a rating of 4.6 stars from 1,550 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Oojo most frequently mention customer service, best price, and second time. Oojo ranks 4th among Discount Travel sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 hours
It is usually difficult to trust third parties while booking tickets, especially international flights that are very costly. But Oojo made it easy, sent immediate updates on email, and provided all the required information and flight details.
I wanted to share my frustrating experience with Oojo.com in case others have faced the same issue. I booked business class tickets they advertised for $5,063.88, which was significantly lower than other competitors. The price seemed like a great deal, so I completed the booking and my credit card was charged. However, instead of issuing the tickets, they later sent me an updated "optimized travel plan" quoting a much higher price (around $7,400). When I asked for the tickets at the original price, they claimed that the price had increased because the seats were no longer available. What's shocking is that even after telling me the lower price was unavailable, they continued to display the fake price on their website for days, misleading other potential customers. This bait-and-switch practice is unacceptable and feels incredibly dishonest.
The booking is easy. The price is the cheapest. Justfly will charge a fee for standard seats, but Oojo does not charge anything.
Date of experience: December 10, 2023
Finding flights was quick and easy. Their website was simple and easy to navigate. Oojo offered the best price on the web.
Date of experience: February 12, 2023
We're glad to hear that you had a great experience with the service and that it was both easy and efficient.
Good experience purchasing international flights with competitive rates this was my first experience with oojo
Date of experience: July 29, 2023
Dear Customer,
Thank you for contacting us.
We are glad to hear that you had a good experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback(1 star)
Your complaint is assigned a special ID: 254967
Please email this ID at feedback@oojo.com
With more info about your reservation, and we will get in touch with you.
Very good and fast, this is my second travel with oojo, and I am really happy with my experience with them.
Date of experience: April 8, 2023
Thank you so much for the great review! We love bringing happiness to our customers.
Happy with the app. Will use it again will refer with friends and family to use.
Date of experience: May 6, 2024
We put a lot of effort into make our service as user-friendly and enjoyable as possible, so we are thrilled to hear that you are enjoying it.
I never had such a bad experience
I never had such a bad experience. I booked an international flight through oojo. Customer Service super bad, strongly not recommended
Date of experience: April 15, 2021
Dear Omer,
We highly appreciate your feedback and honest opinion, but we would also like to remind you that the fastest way to solve your refund, cancelation or exchange related issues is to send your travel details directly to our email add: feedback@oojo.com. Thank you for your patience and understanding.
Thank you so much for Alizate and oojo team for helping me with my booking!great people great service,I will recommend to all my family and friends
Date of experience: September 30, 2023
We are glad that our agent Alizate was able to meet your expectations. Thank you so much for your positive feedback
First time I book with Oojo. The transaction went smoothly and was easy to navigate. We received a confirmation right away.
Date of experience: October 8, 2023
Thank you for the positive feedback! We hope to see you in the future.
First experience to book through Oojo. Rates are pretty cool and customer service response is very good.
Date of experience: October 3, 2023
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.
Great experience, I booked two flights on accident and customer service was able to assist me in canceling one of them
Date of experience: October 19, 2023
Thanks so much for sharing your experience with us!
Best experience so far. Customer representative was good. Very flexible changing policies. I will recommend other people to book flights from Oojo travel agency.
100%
Date of experience: December 19, 2022
Dear Syed,
Thanks a lot for your kind words and for sharing your 5-star review with the rest of our community.
Oojo is a great company, so accessible and accommodating. Truly one of the best third party sites i've used.
Date of experience: July 8, 2023
It is our pleasure to hear your valuable feedback!
I love how fast and reliable you can book a flight here.Had no issues I highly recommend this service good prices as well which is very important. :)
Date of experience: November 20, 2022
Dear Jesse,
Thanks for taking the time to share your feedback with us.
It means so much when our best customers share their experiences. I’m glad we were able to meet your expectations!
I'm very content with my purchase and my flight ticket price,awesome savings.
Date of experience: May 3, 2024
Dear Customer, Thank you for sharing your thoughts with us. Your feedback is invaluable, and we appreciate your trust in our services. We look forward to serving you in the future.
The site was honest. No games. Very happy with the experience
Date of experience: May 3, 2024
We are more than pleased to know that you had an enjoyable experience with us. Thank you so much for your positive feedback!
Excellent timely service with meaningful options and great pricing always
Date of experience: May 4, 2024
Dear Customer, Thank you for taking the time to share your positive experience with us. Your feedback is valuable to us, and we look forward to assisting you with any future travel plans.
Akhil was very helpful and explained all benefits and reconfirmed all passenger names to avoid any error. Would definitely recommend OOjo to others.
Date of experience: February 6, 2024
We take immense pride in our agents and are truly delighted to receive such a exceptional review. Your time and thoughtful recommendation of one of our finest agents to other customers is greatly appreciated!
VERY GOOD TRIP.and fast I bay a good ticket.I thing a next time I also bay a ticket in your company.thank you andrzej
Date of experience: August 18, 2023
We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone!
Nothing to sa but good service fair price quick ticket reception by email
Date of experience: April 30, 2024
Thank you for the opportunity to serve you. We also want to thank you for taking the time to share your thoughtful review!
Bought a ticket to Italy from the US. Babar was really patient and helpful. I got a great price.
Date of experience: February 29, 2024
We are so grateful for your kind words. Thanks for sharing your review with us and the community!
I decided to book my flights with Oojo. I had a family emergency and needed to travel overseas with my daughter.
I selected the flights and an agent called me to confirm passengers details and credit card information.
I received an email right after saying that my tickets were being prepared and would be sent to me soon.
After two days I received my tickets only to see that they had my daughters last name wrong. This was a last minute trip and I was panicking.
I called them to report the issue and ask for help and they directed me to the airline company. I called the airline and sent a feedback request so they can make a correction. They emailed me saying it's Oojos fault and they should fix it.
I spent the next few days on the phone, where they were tossing me from one agent to another and pretty much demanding I pay cancellation fees and for a new ticket!
At some point they started promising they will fix it-I even have the name of the employee that promised-and that I should expect a call soon. The call never came.
In the meantime I had to book tickets because I still had to travel.
I canceled the reservation via their website. They started demanding that I pay fees!
I disputed the charges and they gave the audacity to fight it!
Oojo unprofessional, ripping people off thousands of dollars and causing them to stress because you don't care about anything else other than ripping them off. Keep away!
Date of experience: August 27, 2022
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback. Therefore, You will soon be contacted by our representatives.
Your complaint is assigned a special ID: 186799
You have the possibility to reach us anytime emailing this ID at feedback@oojo.com
Thank you in advance.
This is my first time using OOJO. Lemillon helped me with my booking. I will recommend oojo to my friends and family
Date of experience: September 3, 2023
We are so proud of our agents seeing such an amazing review! Thanks for your time and consideration in recommending one of our best agents to other customers!
I think this site is bull$#*! they prolly made this or they paying this site because my review is been deleted the worst customer service ever oojo is bad don't ever use it
Products used:
Travel
Date of experience: April 27, 2021
Dear Jamling,
Thank you for taking the time to give us your feedback. We are sorry that you had a negative experience with our customer service department. Our goal is the total satisfaction of our customers and to provide a positive experience. Please send us your contact details and Booking Confirmation Number at feedback@oojo.com
for investigation.
Oojo is one of the leading airline ticketing online platforms offering real-time quotes and price-drop alerts backed up by AI-based booking technology. Additionally, to access a flight search website including deeply discounted flight deals, oojo.com clients have the privilege of being assisted by 1000+ live travel experts, available to serve you 24/7.
Thanks to having exclusive partnerships with world-class airlines, Oojo offers the cheapest flight deals at wholesale prices.
Discover the latest Oojo reviews from customers who have already purchased their flights through this unique booking system.
Since founded in 2011, Oojo has continually optimized its global products coverage and technical solutions, to make international travel affordable for everyone.
Thanks for the 5 stars rating!