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Oojo has a rating of 4.6 stars from 1,547 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Oojo most frequently mention customer service, best price, and second time. Oojo ranks 5th among Discount Travel sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 hours
It is usually difficult to trust third parties while booking tickets, especially international flights that are very costly. But Oojo made it easy, sent immediate updates on email, and provided all the required information and flight details.
I wanted to share my frustrating experience with Oojo.com in case others have faced the same issue. I booked business class tickets they advertised for $5,063.88, which was significantly lower than other competitors. The price seemed like a great deal, so I completed the booking and my credit card was charged. However, instead of issuing the tickets, they later sent me an updated "optimized travel plan" quoting a much higher price (around $7,400). When I asked for the tickets at the original price, they claimed that the price had increased because the seats were no longer available. What's shocking is that even after telling me the lower price was unavailable, they continued to display the fake price on their website for days, misleading other potential customers. This bait-and-switch practice is unacceptable and feels incredibly dishonest.
They called couples time to check if I need anything, sweet!
Date of experience: April 25, 2024
The price was good and it only took few minutes to choose and buy the ticket.
Date of experience: April 20, 2024
Thank you very much for sharing your positive impression on our services! We appreciate it a lot!
The people at Oojo.com seem to think it's ok to take your card details and pretend like you've successfully booked a flight, only to have you find out weeks later (whenever you think to double check) that you haven't actually booked a flight at all. Instead, they take your "booking" and treat it as a statement of what you're interested in, and will then send you offers of similar flights a week or two later, usually costing hundreds of dollars more. Always with some flimsy excuse (if you reach someone legit and ask) that it must have been a glitch in the system. Except that it happens again and again to hundreds of customers. I mean – who does that?
If you're buying something and the transaction shows to have succeeded, you want to move on with life knowing you've already taken care of that purchase (and not wait another few weeks until prices go up). I guess if they were clear upfront (or even after the transaction was completed) that "Oops sorry, we know you believe you've just secured this ticket, but we actually didn't secure it, and may get around to sending you a similar offer in a week or two," maybe some people might be OK with that, though I can't frankly imagine any serious person willingly going for that.
These people are scammers and need to be stopped. They've since asked me to take down any negative reviews and instead leave them positive ones. Happy to do so once they make a public statement openly acknowledging the scams they run, how they profit off of creating obfuscation and confusion in the booking process, and how they'll commit to stopping this behavior and becoming a legit airline booking company instead.
Tip for consumers:
They will try to profit off of you by creating confusion and obfuscation – do yourself a favor and book your ticket with someone else.
Date of experience: October 31, 2021
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn a more about what prompted your feedback.
Your complaint is assigned a special ID: 127525
Please email this ID at feedback@oojo.com with your booking confirmation number, and we will get in touch with you
Thank you in advance.
Easy to use website, and very friendly service.
Helpful verification call.
Date of experience: April 22, 2024
Thank you for the fantastic review! We put a lot of effort into make our service as user-friendly and enjoyable as possible, so we are thrilled to hear that you are enjoying it.
Quick and easy to book through site. Excellent price.
Date of experience: April 22, 2024
We are incredibly grateful that you took the time out to leave us a 5-Star review!
Excellent customer service. We needed to buy two tickets to Serbia on short notice. Everyone was very helpful in facilitating our transaction.
Date of experience: June 8, 2022
Very easy to purchase my ticket and great price, too!
Date of experience: April 22, 2024
Thanks a lot for booking with us! Your satisfaction with our service made our day amazing!
I used oojo last year I was so happy with the service I purchased again this year…I highly recommend
Date of experience: February 12, 2024
Thank you for the great review! Safe travels.
Fast booking and the prices are lower then anywhere else
Date of experience: April 22, 2024
Thank you for the great review! Safe travels.
Very smooth and efficient transaction. Got a really good deal on a business class ticket from Delhi to Los Angeles
Date of experience: August 6, 2022
Dear Sureh,
Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime
The service was speedy when I made an order. They send the e-ticket to my email fast and clearly.
Date of experience: December 15, 2023
Dear NGHIA DAI D., Thank you for your positive feedback! We're delighted to hear that you are satisfied with our service and that the process was speedy for your order. If you have any more travel needs in the future or if there's anything else we can assist you with, feel free to reach out.
This my first time using g this service. I found a good ticket price and purchase was seamless.
Date of experience: January 29, 2024
Your satisfaction is our goal and we are so happy we've been able to achieve it! Thank you very much for cooperation with us!
The ticket is cheap, I really appreciate it. But after my travel, I will get back to you. Thanks.
Date of experience: November 13, 2023
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
The booking was effortless. It was accomplished in less than 5 minutes.
Thank you for your detail.
Mike Dunbar
Date of experience: August 24, 2022
Dear Michael,
We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!
Very professional and took care of business - I love you guys you're the bet
Date of experience: April 18, 2024
We're thrilled to hear you had an awesome and fast experience with us! Thank you for your kind words and for choosing us.
Thank you, good customer service w/ courteous treatment
Date of experience: April 18, 2024
Thank you for your recommendation! We're pleased to hear you had a positive experience with our customer service team.
Compared different sites, price and service were exemplary.
Date of experience: April 18, 2024
Many many thanks for such a great review of our services! We are so pleased to hear your kind words about our business!
Denny followed up with me and explained their coverage plans and was also very helpful to us.
Date of experience: February 19, 2024
Thank you for sharing your positive experience with Denny! We're glad to hear that he provided a follow-up, explained coverage plans, and was helpful to you. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your feedback!
Amazing prices and customer service is very kind, always help me 24/7
Date of experience: April 17, 2024
Dear Customer, Thank you for choosing us as your travel partner, and for taking the time to share your positive experience. We're here whenever you're ready to embark on your next adventure!
Is verry nice
I like this application
Is easy to use
I'm satisfied to use this application to buy my travel ticket
Date of experience: January 5, 2024
Thank you for the kind words! We really appreciate that you decided to use our services.
Easy and convenient way to buy airline tickets. Best price too!
Date of experience: April 15, 2024
Many thanks for a 5 star review! We are pleased to hear your kind words about your excellent experience with us!
Was first time to book a flight from this side and it was great job guys thank you
Date of experience: July 22, 2023
We are so grateful for your kind words.Please do not hesitate to contact us in the future if you will need assistance!
So far, so good. Great prices. Just hoping for no problems when we show up at the airport.
Date of experience: April 8, 2023
We are more than pleased to know that you had an enjoyable experience with us. Thank you so much for your positive review and feedback.
Easy to search for deals and the price shown is what I paid for. No other hidden fees!
Date of experience: February 7, 2023
We’re really grateful and appreciate you taking the time to share your rating with us.
Oojo is one of the leading airline ticketing online platforms offering real-time quotes and price-drop alerts backed up by AI-based booking technology. Additionally, to access a flight search website including deeply discounted flight deals, oojo.com clients have the privilege of being assisted by 1000+ live travel experts, available to serve you 24/7.
Thanks to having exclusive partnerships with world-class airlines, Oojo offers the cheapest flight deals at wholesale prices.
Discover the latest Oojo reviews from customers who have already purchased their flights through this unique booking system.
Since founded in 2011, Oojo has continually optimized its global products coverage and technical solutions, to make international travel affordable for everyone.
Many thanks for being our customer and taking your time to leave us an amazing feedback!