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Oojo has a rating of 4.6 stars from 1,547 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Oojo most frequently mention customer service, best price, and second time. Oojo ranks 5th among Discount Travel sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 hours
It is usually difficult to trust third parties while booking tickets, especially international flights that are very costly. But Oojo made it easy, sent immediate updates on email, and provided all the required information and flight details.
I wanted to share my frustrating experience with Oojo.com in case others have faced the same issue. I booked business class tickets they advertised for $5,063.88, which was significantly lower than other competitors. The price seemed like a great deal, so I completed the booking and my credit card was charged. However, instead of issuing the tickets, they later sent me an updated "optimized travel plan" quoting a much higher price (around $7,400). When I asked for the tickets at the original price, they claimed that the price had increased because the seats were no longer available. What's shocking is that even after telling me the lower price was unavailable, they continued to display the fake price on their website for days, misleading other potential customers. This bait-and-switch practice is unacceptable and feels incredibly dishonest.
I would never buy or recommend the Ojoo travel agency at any time! Their customer service is abominable. If fact, to say they had the worst customer service would be an uptick. They collect their commission and forget about you doing everything in their power to hold their commission at all cost. If there is a fight delay, it's on you. It's up to you to make hotel arrangements to account for any flight delays prior to departure. Now my flight synopsis: I was supposed to fly on the 25th of June and remain still stranded in New York City through June 27th or June 28th at a minimum. Each time they send me an email for another flight to confirm, I confirm until they say, "oops, not yet! We need to find another." They never follow up with a final confirmation or send me ticket with boarding pass. They claim they cannot get the airline to respond to their request. In fact their direct quote, "we don't own the airlines and we have no power over them!" In conclusion, from this date forward, I will never buy from the Ojoo Agency at any price and I will only buy direct from the airlines. Today is June 26th and as I write this review, I am still waiting to fly from New York City, remain stranded here and I have not received my confirming ticket or boarding pass. Ojoo customer service agents are not trained well and clearly unresponsive. Their ability to communicate in English to solve or resolve issues as they arise go unaccounted for. Every time I called them I felt like a hamster on a wheel with no end in sight. They receive a full commission from my purchase and then, I must make the calls directly to the airlines in order to get some resolve. Where is the service in that? One final point, their company policy DOES NOT ALLOW you to speak with either a supervisor or manager at any time. If anyone has the name, phone number of the Chairman of the Board of Ojoo, I'm all ears. A formal complaint needs to go directly to them. See attached the log of emails and phone calls with no resolution in sight. I lost sleep, time and reschedule all business appointments. I demand a healthy compensation for all my aggravation and conflict, pain and suffering caused by this matter. BUYER BEWARE! DO NOT USE OJOO!
Date of experience: November 13, 2023
I bought a ticket from them and they called me 3hrs after my flights were confirmed to raise the ticket price by $200 per ticket.
Date of experience: February 3, 2022
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn a more about what prompted your feedback.
Your complaint is assigned a special ID: 140521
Please email this ID at feedback@oojo.com
With your booking confirmation number, and we will get in touch with you
Great help and service, booked without any problems. Needed an answer from customers service and was helped. Will book by them again!
Date of experience: August 4, 2022
Dear Fred,
It means so much when our best customers share their experiences. I’m glad we were able to meet your expectations!
Very good and helpful
It's my first time on this site but looks great experience I'm very happy and I'm sure I will use the site for my next travel and mor vacation soon
Date of experience: April 20, 2022
It was easy to book the ticket. I also got the best deal for a given date.
Date of experience: November 27, 2023
Thank you for your excellent feedback!
Love it Thank you so much for the nice service and my God bless you all. Amen.
Date of experience: December 30, 2022
Dear Bonhome,
We’re happy you had a fantastic time with us!
Thanks for your trust, we’re thankful for amazing customers like you.
Just purchased a plane ticket and happy!
Hopefully I will get good customer service.
Will review afterwards
Date of experience: September 2, 2022
Thank you for the positive feedback!
Your customer service officer was really kind and well-informed. Also, I felt very comfortable with your response.
Date of experience: August 15, 2022
Dear Gil,
Thanks a lot for your kind words and for sharing your 5-star review with the rest of our community.
Pleasant experience. The associate called me twice to follow up. Better experience than most of the sites I have dealt for many years.
Thanks!
Date of experience: October 2, 2022
We’re so grateful that you took the time to leave us a 5-star review. Thank you!
Found exactly what I need (no long layovers) for an acceptable price. Thank you for making it easy and will definitely recommend to others.
Date of experience: October 26, 2020
Dear Danika, thank you so much for your positive feedback! If there is anything you would recommend us improving, please drop a line at feedback@oojo.com.
Good price, amazing easy service! I will use oojo from now on, its new for me but good to know.
Date of experience: December 11, 2023
Thanks a lot for taking the time to write such a wonderful review!
oojo.com is one of my favorite flight booking sites. Simple and easy to navigate website and prices are more than affordable.
Date of experience: October 26, 2020
Dear Douglas, thanks for sharing your review with us and the fellow Oojo travelers. If there is anything you would recommend us improving, please drop a line at feedback@oojo.com.
This company deserve zero star and below. Do yourself a favour and do NOT book via this company! You You will be so sorry and lose your money! Run and chose other reliable company!
I booked a flight ticket which I was not able to use as I was tested positive with Covid one day before the flight. I had a flight insurance Oojo urged me to buy (sending me everyday emails to book this anad other services for that flight) for another 50 USD. This insurance says in case of need to cancel due to Covid or anything else I get a full refund of my money or I can change my flight for now additional fee. They cancel the flight assuring me that once I am ready to fly I can contact them and they will rebook. It took me 5 hours on the phone to be transferred from one person to other, to be told that I need to wait a MONTH in the USA until SAS Airline is ready to provide a feeedback on my case, or I need to book a business class ticket! I also need to wait to that one agent who was assigned to me although this person did not answer to my email for 3 days! They will not respect the insurance policy so they will not provide me any refund for a cancellation nor exchange for no funds. Additionally, although Oojo is offering flights online, they will not book me any of these flights but a business class one for 5000 USD!
Their people keep talking nonsense and this is a a bad bad service ever! Run away and save you a lot of headache and nerves. They are fraud.
I am now ending to rebook a completely new ticket by another airline and service provider. NEVER OOJO!
Tip for consumers:
Do NOT USE THEM!!
Products used:
The do not respect the insurance nor the flight they sell you!
Date of experience: August 29, 2022
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback. Therefore, You will soon be contacted by our representatives.
Your complaint is assigned a special ID: 220473
You have the possibility to reach us anytime emailing this ID at feedback@oojo.com
Thank you in advance.
Fast, cheap and…easy! This is my first experience with OOJO, I think it will be first of many…
Date of experience: February 26, 2024
We are so glad for your satisfaction with our services! Thank you so very much for dealing with us!
They neglected to contact me when they couldn't honor their posted fare and they never issued the ticket. I was delayed by one day as a result.
Tip for consumers:
Try any other service for booking your flight!
Products used:
None, thankfully!
Date of experience: January 23, 2022
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn a more about what prompted your feedback.
Your complaint is assigned a special ID: 138117
Please email this ID at feedback@oojo.com
With your booking confirmation number, and we will get in touch with you
I will like to buy a ticket from you again. I truly trust this website
Date of experience: February 26, 2024
Thank you! We're thrilled to hear that you found our website fast and reliable. We appreciate your trust and look forward to assisting you with your future ticket purchases.
Be careful with this Company they are trying to cheat their customers. I have booked with them 5 tickets for myself and my family with the Travel Care Protection Plan. They were aware that flights are canceling due to Pandemic Covid19 and just because of to charge an amount with me they booked my tickets and once the flight was canceled from Qatar Airways they have not refunded me the travel care plan which is almost $650 and apart of that they have charged me $186 of recall fee from my credit card without my consent.
With other passengers upon cancellation, they are charging $250 each, if you do not buy the protection plan.
Their agents Mr. Paladin and Mr. Borgee are real crooks and once they catch you like fish they play with you everywhere and looted you. I am one of the victims and looking option to file a case against them. I agree with the comments of LATHA U word by word the same happened with me as well and advise you all to please be careful with this company as they are based in India and their time with USA standard time won't match and you all with lose your money and time. Take good care of yourself.
Tariq Khan
Houston, TX
August 19,2021
Date of experience: August 19, 2021
Dear Tariq,
We highly appreciate your feedback and honest opinion, but we would also like to remind you that the fastest way to solve your refund, cancelation or exchange related issues is to send your travel details directly to our email add: feedback@oojo.com Thank you for your patience and understanding.
Had to get a ticket 2 hours before departure from the US to the UK and we used OOJO. We got the confirmation within 15 mins including payment verification call.
Date of experience: August 10, 2022
Dear Venk,
Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime
I came to you from rome2rio. The process was intuitive and quick. Confirmation email pretty slow. I hope it works all the way.
Date of experience: April 4, 2022
She was helpful and found an alternative method to verify my identity since my phone camera was not working. I appreciate her help.
Date of experience: September 12, 2022
Hello REHAB,
We’re so happy to hear from you!
Thank you for reaching out and providing us with valuable feedback.
Have a wonderful day!
I am using first time this site and was surprised how easy and quick. Great job... would recommend to my family and friends
Date of experience: May 18, 2022
Really like it and the person I spoke to him i don't know his name because the phone issue, but he was fantastic
Date of experience: October 8, 2022
Dear Mohammad,
We are so grateful for your review. Thanks for sharing your rating with us and the community.
In regards to purchasing a ticket and getting a great deal, Oojo is the best. I hope they are good on refunds and exchanges as well.
Date of experience: March 23, 2022
Oojo is one of the leading airline ticketing online platforms offering real-time quotes and price-drop alerts backed up by AI-based booking technology. Additionally, to access a flight search website including deeply discounted flight deals, oojo.com clients have the privilege of being assisted by 1000+ live travel experts, available to serve you 24/7.
Thanks to having exclusive partnerships with world-class airlines, Oojo offers the cheapest flight deals at wholesale prices.
Discover the latest Oojo reviews from customers who have already purchased their flights through this unique booking system.
Since founded in 2011, Oojo has continually optimized its global products coverage and technical solutions, to make international travel affordable for everyone.
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.”