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Oojo has a rating of 4.6 stars from 1,547 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Oojo most frequently mention customer service, best price, and second time. Oojo ranks 5th among Discount Travel sites.
Proactively asks for customer feedback
This company responds to reviews on average within 5 hours
It is usually difficult to trust third parties while booking tickets, especially international flights that are very costly. But Oojo made it easy, sent immediate updates on email, and provided all the required information and flight details.
I wanted to share my frustrating experience with Oojo.com in case others have faced the same issue. I booked business class tickets they advertised for $5,063.88, which was significantly lower than other competitors. The price seemed like a great deal, so I completed the booking and my credit card was charged. However, instead of issuing the tickets, they later sent me an updated "optimized travel plan" quoting a much higher price (around $7,400). When I asked for the tickets at the original price, they claimed that the price had increased because the seats were no longer available. What's shocking is that even after telling me the lower price was unavailable, they continued to display the fake price on their website for days, misleading other potential customers. This bait-and-switch practice is unacceptable and feels incredibly dishonest.
It was pleasure to book the flight. I will recommend your services to others
Thank you
Date of experience: December 4, 2023
I feel that he truly want to help me and i am grateful. Thank you again.
Date of experience: October 20, 2023
Thanks a lot for taking the time to write such a wonderful review!
Very thorough and detailed, he was able to persuade me to enroll for the protection plan.
Date of experience: September 25, 2023
Thanks so much for sharing your experience with us!
I had the best travel booking experience. I was treated well and provided excellent customer service
Date of experience: September 1, 2022
Hi Renika,
Reviews like yours make our day because it makes all the hard work worthwhile. It's so fantastic that our service has made such a difference and has finally solved your problem.
Thanks again for choosing OOJO, and we can't wait to see you again!
I appreciated that someone personally called me to make sure I understood the testing protocols required.
Date of experience: April 19, 2022
Very professional, great service with best rate. Enough time to purchase ticket. Step by step guidance.
Date of experience: January 23, 2022
Easy booking w/ out no hassle & love how I don't have any issue booking flights
Date of experience: February 12, 2023
Hi there,we are glad you're happy with our services.
Great service in selecting alternative flight options when there was a major change in original booking
Date of experience: November 29, 2022
Dear Samir,
We really appreciate you taking the time to leave us a 5-star review. It means a lot to us.
Be very careful! I bought an expensive ticket to Brazil for two months. I found out later that I could not take any bags. This information was not visible at all. If it were, I would not have bought it. Oojo's customer service did not help me at all. During the several calls, the employees would either lie that they would solve the problem or the person would not help at all. The last employee told me that they just sell the ticket, and that I have to buy the bags if I want any. It became very clear to me that, on their website, they sell a fare that should be much cheaper because it does not include bags for much more money, and they purposefully do not inform the customer about the bags. The customer then finds out that they do not have the right to take bags, so s/he must buy those bags from the airline. I am going to inform the travel company that Oojo is doing this. According to them, they are not obligated to add that information there. So, be very careful with this website! I have always bought tickets with Expedia, and they have been excellent. I deeply regret why I bought this ticket from Oojo. Oojo is not an honest company. This was my first time using it, and it became a nightmare. THEY ARE A BIG SCAM. My name is Marciana Lobo and my telephone number is *******480. If you feel that you have been scammed by this company, let's join forces and put it out of market, so that they do not keep scamming people any longer.
Tip for consumers:
Read the reviews before buying from them. They sell expensive tickets and do not tell you that you cannot take any luggage.
Products used:
Round trip flight ticket to Brazil
Date of experience: May 15, 2022
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 161981
Please email this ID at feedback@oojo.com
with your booking confirmation number, and we will get in touch with you
Thank you in advance.
I was amazed by the service and flight deal I got from Oojo team. Cheaper tickets than anywhere else I searched. Well deserved 5 stars!
Date of experience: December 8, 2020
Dear David, thank you so much for taking the time to leave us this amazing review. If there is anything you would recommend us improving, please drop a line at feedback@oojo.com.
NOT CHEATING ME LIKE SOME OTHER SITES. THEY TOLD ME ONE PRICE, WHEN YOU TRY TO BOOK, THEY SAY ITS SOLD OUT.
Date of experience: March 9, 2023
Thanks so much for sharing your experience with us!
Transaction was simple and easy. Other sites play games like tickets ran out etc. smooth and easy process. Will use again. Thanks
Date of experience: July 5, 2022
Dear Imran,
It means so much when our best customers share their experiences. I’m glad we were able to meet your expectations!
It did what I needed it to do. Booked flight. The questions for all the extras are annoying.
Date of experience: March 7, 2024
Dear Kat, Thank you for choosing us for your travel needs, and we look forward to the opportunity to serve you again.
Have great rates compared to other booking sites. Fast & easy booking
Date of experience: March 10, 2024
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback.
Your complaint is assigned a special ID: 295773
Please email this ID at feedback@oojo.com with more info about your reservation, and we will get in touch with you.
Booking my ticket with oojo was very easy.there was meal option I request for gluten free food
Date of experience: January 16, 2024
Dear Ziyad, thank you for sharing your experience with us, you feedback is highly valued.
You don't deserve even one star, there should 0 given to you! All these five star reviews are fake, people should stay away from you! I should have read the true reviews before buying tickets through you! The Turkish airline cancels the flight because of mechanical issues and they change the flight date to the next day. Since I used you for buying tickets, I am told by Turkish airlines to contact you and change it immediately to the next day. I call you at 9 pm, while still at the airport. Everyone starts changing their tickets to the next day. I was told by OOJO customer service that my situation is emergency and it has been escalated right away. I should be able to receive a phone call within the next minutes with updated tickets. And nothing happens for an entire hour. Everyone is changing their tickets and they are successful. I call to the Turkish airlines and am told that because I use OOJO as my agency, they should be the one to change my tickets. I call back to you and am told that someone is handling this, I should receive a phone call within a few minutes. Nothing happens till midnight! I called to Turkish airlines and plead to change my tickets as this OOJO failed to do their job! The Turkish airlines informs they are happy to help, but this agency made it impossible to Turkish airlines to change my ticket! They made it private! It's now 2 am and I call to OOJO about the new ticket. Guess what they told me? They said, why don't I just talk to Turkish airline rep as they are unable to help me? And that, I should pay the difference for the ticket change! What a joke! You were not able to change my tickets and by the time Turkish airline decided to take the matters into their hands, it was too late! The flight to the next one was fully booked and I still can't fly! You are a joke and not agency! I was told by other people that successfully changed their tickets to never use third parties like these ever again! I should have just purchase my tickets through the airline directly and save a headache.
Tip for consumers:
Never use this company for buying tickets, just go to airline directly.
Date of experience: August 28, 2022
Dear Customer,
Thank you for contacting us.
We are sorry to hear that you had a bad experience. It's our goal to deliver the highest quality of service to all of our customers, so we'd love to learn more about what prompted your feedback. Therefore, You will soon be contacted by our representatives.
Your complaint is assigned a special ID: 186801
You have the possibility to reach us anytime emailing this ID at feedback@oojo.com
Thank you in advance.
The booking process was so easy and the tickets were issued in just one minute.
Date of experience: January 17, 2024
Dear Gary, your positive words drive our commitment to excellence. Thank you for being a valued part of our journey!
Awesome. Easy to work. Good customer service. Great follow up.
Date of experience: March 14, 2024
We are incredibly grateful that you took the time out to leave us a 5-Star review!
Booking is smooth, fast and uncomplicated like my experience with the rest of the sites
Date of experience: December 20, 2023
We are happy that you are satisfied with our products and services.Thank You
Very good customer service.
Very good Price.
5 Stars services. 🌟
Date of experience: March 12, 2024
Thank you for your kind words and 5 star review! We're delighted to hear that you were happy with our customer service and prices.
We can get thee information that we needed right away.
Date of experience: March 9, 2024
Dear Ruth, Thank you for choosing us for your travel needs, and we look forward to the opportunity to serve you again.
I like this site to book my flight. It's easy and quick. Recommend it.
Date of experience: March 11, 2024
We are so glad to hear about your satisfaction with our assistance! Thank you very much for booking with us!
Very pleasent customer support. Booking was simple and the website and easy to scroll through. Thank you
Date of experience: April 12, 2022
Quick and excellent. Find a cheap and best flight shortly. Thank you for your help
Date of experience: October 19, 2023
We are more than pleased to know that you had an enjoyable experience with us. Thank you so much for your positive feedback.
Oojo is one of the leading airline ticketing online platforms offering real-time quotes and price-drop alerts backed up by AI-based booking technology. Additionally, to access a flight search website including deeply discounted flight deals, oojo.com clients have the privilege of being assisted by 1000+ live travel experts, available to serve you 24/7.
Thanks to having exclusive partnerships with world-class airlines, Oojo offers the cheapest flight deals at wholesale prices.
Discover the latest Oojo reviews from customers who have already purchased their flights through this unique booking system.
Since founded in 2011, Oojo has continually optimized its global products coverage and technical solutions, to make international travel affordable for everyone.
Thanks so much for sharing your experience with us!